Hello everyoneI am working on a virtual agent enhancement where the fallback response should display a custom message along with the buttons 1.) Browse Service Catalog2.)Search Knowledge Base3) Submit a Support Request, they want Chat with live age...
Could you please provide assistance for this to identify orphan CI Where all CI status is installed and CI type is not empty and ownedby.active=false.All the CIS which match the above filter condition and where Owned By.Active=False and Owned By.Dorm...
Hi All there is a a use case where end-user would like to explore the possibility of using GenAI / Now Assist to automate knowledge base (KB) management based on ticket activity. Specifically: Tickets are created and managed in a custom table (not t...
How do I create an AI Agent for Assignment Group prediction for Incident? I have tried creating it using the Search Retreival Tool but nothing is working, there are no relevant information on this in the community or youtube, even the documentation i...
Hi, I just wanted to know if anyone has developed a useful custom AI agent. Could you share some problem statements or use cases?
OverviewThis article outlines how to configure Sensitive Topic filtering within Now Assist for Virtual Agent (NAVA) for use cases where HRSD is not implemented. This enables governance over AI-generated responses using Now Assist / GenAI filtering ca...
Hi everyone,I recently completed my CSA and CAD certifications.My next goal is to earn the CIS – Data Foundations certification, as it is now a prerequisite for CIS – ITSM, which is one of the certifications I'm working toward in my ServiceNow learni...
As AI spreads across ITSM, HRSD, CSM, and custom GenAI apps, a new problem shows up fast, nobody can say for certain how many AI agents and models are actually running, who owns them, or whether they're safe. ServiceNow built AI Control Tower to clos...
Hi Community,I'm working on an AI Agent built in AI Agent Studio that handles catalog requests on behalf of users. The agent uses two separate tools:A tool to create a Request (sc_request), which creates the request and returns the sys_id.A tool to c...
As PO for knowledge management I request to activate the Now Assist Summery for knowledge in the Service Operational Workspace.This is the requirement and i just want to know whether knowledge summarization is available or not in the servicenow and ...
Hi team, Unable to install Build agent in my personal PDI(Build name: Zurich). Please check below screens for errors.1. When try to create custom app using build agen throwing below error. 2. Plugin is not available for developer PDI
Hi Team,We have integrated Servicenow Virtual Agent with microsoft teams long back.Currently whenever a user requests a catalog item or performs an action from the virtual agent in Teams, the conversation redirects the user to Service Portal/Employee...
We recently enabled Now Assist for our fulfillers and, overall, many of the core capabilities are working as advertised. Features such as record summarization, content generation, and email generation have generally been well received by our teams. W...
Hi All , I would like to have Now Assist been enabled in my Infra . Wish to check the pricing cost behind this . Can any one help me in regards to this .
When creating and testing a new Virtual Agent in Now Assist in Virtual Agent, an error message is returned: "Sorry, there was a problem on my side trying to complete this request. Try asking again later.."Could you please let us know the cause of thi...
