Hi All, I'm looking for guidance and real-world experience from anyone who has tackled something similar with Now Assist / Document Intelligence. What we're trying to doWe have HR policy documents authored in Word (.docx) and we want to turn them int...
Whenever I execute a feature of Now Assist this error comes into the logs: "No active model request transformer found for configuration: llm_generic_large_v2." The process is able to proceed accordingly. However despite that, the error still appears.
Hello Community,I’m currently evaluating the OOTB agentic workflows for HRSD, specifically:Predict and TransferResolve Non‑Critical HR CasesResolve Critical HR CasesIn the ServiceNow Community YouTube demo videos, these workflows function as expected...
Hi all I'd like to have a custom skill shown in the Now Assist Panel as a button, just like the other OOTB skills are shown.I already selected the "Now Assist Panel" checkbox in the Skill's "Deployment Settings" from Now Assist Skill Kit. Also, from ...
Hi, could someone please point me to a Comprehensive Resource List for on prem Now Assist Implementations? Thank you!
Problem:I have configured AI Search for Now Mobile by following the documentation below, but when searching in 'Homepage Search - Catalog, Knowledge, People' in Now Mobile, it only shows "Generating your personalized results" with a spinner then disa...
We have a client POC instance with All Now assist, skills etc plugins activated. While testing the Automated Evaluation against the out of the box Agentic workflow - "Manage alerts autonomously", getting below error at the final stage when clicked o...
Hi all — I'm evaluating the native MCP Server Console (sn_mcp_server) for exposing ServiceNow capabilities to an external, third-party MCP client (machine-to-machine). Looking for authoritative answers before provisioning anything.1. Evaluation / lic...
Hi Team, We activated KB Generation Skill and are currently trying to map the content generated by Generate KB Article skill onto the KCS Article Template fields. We have a couple of additional fields on the template, which are not getting auto - set...
Hi,I'm trying to understand whether my use case is supported by AI Search in Now Assist Virtual Agent.My goal is to enable external portal users to search for Case records via the Virtual Agent using natural language.Examples: Find case CSXXXXXXX, Se...
We've installed Now Assist for ITSM plugins and OOB enabled some skills. One of them was 'Incident Summarization' but the OOB 'Choose Input Base Table' defaults to 'Incident' but our base 'incident' table was extended to allow multi service desk supp...
I am creating a custom prompt in Now Assist Skill Kit.On the NASK prompt test screen, Incident fields such as short_description can be referenced correctly. However, for Case (sn_customerservice_case), sysId and tableName are available, but fields su...
I've been tasked with setting up the new Now Assist for Virtual Agent. I've gotten it going but I've run into an issue branding the chat window and I can't seem to find a solution that works. These are the areas I've tried to do the work based on my...
Hi Folks, I am use MCP Server from ServiceNow Out of box and inside it I use REST API tools then will I still be charged Now Assist tokens for this setup?My understanding is that it shouldn't be charged.
I am using ServiceNow Out of the box Quickstart MCP server I'm trying to connect Claude Desktop to a ServiceNow MCP server using mcp-remote. I have a pre-registered OAuth client (client-id and client-secret provided by ServiceNow). Despite passing th...