Otto, Moveworks, Employee works, Autonomous IT, Autonomous workforce, Zero touch service desk, AI specialists, AI agents, Employee slate................................... Wow amazing. What next? Anyone knows when to use what? Also anyone knows what ...
Hello Team,I am currently working on developing a ServiceNow AI Agent and have encountered a limitation related to file uploads.At the moment, there is no option available for users to attach files directly within the AI Agent chat. My requirement is...
Hi I have working on Search Source & Knowledge Base Configuration and configuration setup was done in ess -portal and search source condition is state is publish &active is true & valid after yesterday & knowledgebase is empty,in index source history...
We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...
Short Description: ITSM Now Assist - Implement Now Assist for AI Search (Conversational QA)Description: Background (The "Why") Traditional AI Search returns a list of links that users must click through to find an answer. By implementing Now Assist f...
Hi ServiceNow Community,I’m building a Now Assist Custom Skill that uses Predictive Intelligence (Workflow Classification) to auto‑predict the Priority field on GRC Issues (sn_grc_issue).Everything appears correctly configured but the tool is returni...
Hi Team,Can anyone help me to check feasibility of disabling the thumps up and down icon as per reference image below
Most teams enable Now Assist and move on. Few actually check what data ends up in the AI prompt. It reads from live records to build summaries and responses. But it doesn't filter what's in those records first. HR cases, health-related notes, persona...
Hello,Where can I disable this alert? I don't see anything related to it in Client Scripts or anywhere else. We are using CSM/FSM Configurable Workspace.Regards,-J
1. Which LLM AI agents use? It is the same LLM always or does it vary?2. Can we configure specific AI agent to use a specific LLM?
I want to know the list of plugins needed for implementing now assist in client instance for ITSM and virtual Agent.Thanks in Advance
Dear all, I have follow most of all training course relative to Now AI and depend module.But one of them which is not really cover , or at the surface level, is the AI control tower.Is there some on demand free training on this module with labs in or...
Hi All, Has anyone created an agent or used NowAssist in a pre CAB check for quality and highlighting any potential issues. I have seen a product on the apps store called Change Guard but can't find a lot of info in terms of usage
I can't use the NowAssist chat skills.When I activate the skills and try to use them, the following happens: ● Chat summarization: "Unable to summarize chat. Now Assist isn't set up to process this request." is displayed.● Chat recommendation: The ic...
Hi everyone,According to the MCP Server Console documentation, only a subset of Now Assist skills can be used as MCP tools. The documentation states:MCP Server Console comes with two preconfigured tools:• Case summarization• Incident summarizationAdd...