Hi All,within the Now Assist Skill Kit I created a custom skill designed to help an operator to manage information provided via the Now Assist Panel. The problem is that, even after selecting this custom skill, certain user questions accidentally tr...
Hi Everyone,I wanted to create a report to show list of AI agents used in an incident and which user(the member of ServiceDesk) utilized it.So the dashboard can be included with the report which shows "This AI agent is used in this incident by this u...
Hi ServiceNow community I want to upskill myself so i started learning Agentic AI , virtual agent chat bot and Now assist but how do I practice it in instance almost all i can see is paid once in ServiceNow university, any one have any idea how do i ...
Hey all,I wanted to learn about Now Assist, Gen AI, Agentic AI. I need a basic to advanced full guidance. What are the skills required to learn? Currently I am working on HRSD. How it is used in HRSD and ITSM? Kindly help me with this. I'm confusing...
Hello, is there a way to let Now Assist create the playbook with desired parent table specified in the task definition ? Thank you.
This is the search source used by the 'incident assist' Now Assist skill. I would like to be able to apply conditions specific to one domain. The 'insert and stay' option is available while in the global application domain, but this search source i...
Hi,I'm facing an error while testing my prompt of case summarization with a clone of the OOTB Case summarization skill, this is the error message:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "Error in validating...
Hi all,I am looking for the details of all the AI models that ServiceNow uses, similar to below doc: https://downloads.docs.servicenow.com/resource/enus/infocard/sn-slm-v2.pdf Where can I find similar docs for other models?PS - the docs here has the ...
Hello Community,While requesting a PDI, its throughing an error. Can anyone help in this?Thanks
Hi Community,We recently implemented Now Assist for Virtual Agent in our ServiceNow instance, and our users have started using it.However, some users have expressed concerns that the assistant does not seem to improve over time. They feel that it pro...
Hi, We have installed all the required plugins now assist virtual agent. Enabled in ESC PortalI have created the topic in Virtual Designer as LLM model type name as 'Outlook Issue-Auto Remediation-Nexthink'. Example: Whenever user types outlook slow ...
Hi,I am trying to configure the Datadog MCP Server in ServiceNow. The MCP server does not use a traditional authentication mechanism; however, it requires DD_API_KEY and DD_APPLICATION_KEY to be passed as headers in order to fetch the available tools...
Hi Everyone,I would like to understand whether ServiceNow provides any out-of-the-box (OOB) document summarization skill using Generative AI.Use case:When a user attaches a document (PDF/Word, etc.) to a record, I want to display a “Summarize Documen...
Hello Team, I have a use-case where my customer receives email attachments in multiple formats excel, PDF, images. These document type can come in one email and hence the objective is to extract the details of the attachment and then match it against...
