Display NOW Mobile Knowledge bases same as in ESC portal

nuruls · ‎03-05-2025

Hello I have long list of knowledge bases and below is the current looks of my NOW Mobile Knowledge section which is I used Mobile Screen, article links and basic icon.

However, my expectation is that the knowledge section has the same appearance as in esc portal below.

Previously, NOW Mobile showing the most viewed knowledge but we decided to change it to display the common knowledge bases as in ESC.

Can please assist me on this? Thanks in advance!

Dr Atul G- LNG · ‎03-06-2025

Not possible case as content/ widget get adjusted as per screen size of device.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

nuruls · ‎03-06-2025

Hey @Dr Atul G- LNG

Thanks for your reply. May I know, how can add selected knowledge articles that I want to be displayed in NOW Mobile Knowledge section instead of Most Viewed knowledge articles?

I've tried using Knowledge bases, but seems it does not appear as I expected. As you can see in my NOW Mobile screen, it was actually I used Mobile Screen and paste the knowledge link from ESC.

Dr Atul G- LNG · ‎03-07-2025

Hi @nuruls

I checked a few posts but didn’t find any success in controlling the visibility of KA on the mobile app.

https://www.servicenow.com/community/developer-forum/hide-show-knowledge-articles-in-now-mobile-app/...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

nuruls · ‎03-09-2025

Hello @Dr Atul G- LNG

I think there's misunderstood here. What I mean by the same appearance is that, the icon and title. Is there any way for us to at least adjust the title to make it center or resize the box in NOW Mobile so it will looks as in ESC.