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Add stories to a release

Hello, I created a change request and under description I listed stories that all go under that change request.  I created a release for my upcoming sprint and clicked on the stories tab then clicked on edit.  I searched the name of my first story on...

Project Status Reports Import from Excel

We have a request from Project Managers to be able to document their project status updates in Excel and then import into ServiceNow. I've tested using the import function for the project_status table; in the list view, I added the related fields [pr...

New Project Workspace blank page

Hello, Last week we performed a clone and upgraded dev environment to Vancouver.We have now noticed that the New Project Workspace (which was working fine) is showing a blank page when selecting a project:  I have taken several actions to try to solv...

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Nicol_s2 by Tera Expert
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  • 12 helpfuls

How demand score is calculated

Hi there! I'm confused about how score is calculated in demands. score = ((10-risk)+(10-size)+value)/3 is what I expect that happen but...it's not what happened in my PDI: T-shirt size Medium is equal to 4 so...((10-4.36)+(10-4)+2.67)/3)=4.77 and ser...

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Adoption Service Module - Washington

Hi All,I'm exploring the functionalities of the Adoption Service Module, Washington release for my company.The use case is related to users with Project Management permission, accessing their project in workspace and classic view.Such users need to h...

Deleting Demand Records

One of the most frequently asked questions by customers in Demand Management is how to delete demand data — especially the demo data and some times demands which are past the Screening stage. In this article we are providing a script which can help y...