Session Key
I just noticed a session key button appear on my project workspace. What is the purpose of this button? I couldn't find any documentation on it.
Forum Posts
Resolved! Populate related record number in reference field
We currently have 'Create Story' UI Actions on several Records that create a new Story Record and carries details from the initial Record over to the Story (IE: Description). After the creation of the UI Action, we've modified the Story form to displ...
How to arrange alphabetically the resources view in Capacity Planning %Utilization View Tab?
In Capacity Planning – Resource Forecast %Utilization View tab, the resources are Not arranged alphabetically, while in Resource Report - Forecasted Allocation that is arranged alphabetically. Please see attached sample.
Test Management: How can I assign the same test to multiple users for them to run the test seperatly
Hello, Using Test Management 2.0 for the first time, I followed the course which was quite handy but had some questions. How can I assign the same test to multiple users and track their progress? At the moment I have created: Test Set A includesTest ...
Track aging/duration of project phases
Hello everyone, We have a long standing challenge of having projects sit for too long in a particular phase (e.g Initiation/Planning) and will like to find a solution to tracking aging /duration of project phases in ServiceNow. Helpful suggestions wi...
Planned task rollups for EPICS
Dear community, we figured out that there is a functionality in place which calculates the "Percent complete" field on stories depending on the "Percent complete" values of its child scrum tasks. This is working fine, however I could not find this d...
Investment Portal "Add Column" button - restrict users to personally add new fields to the board
Hello Community,Are you aware of what kind of security restrictions apply on the "Add New" button on the investment portal? Only the ACLs on the corresponding table or other conditions too?Theoretically, users with the "PPS_ADMIN" role can add column...
Calendar events and schedules
When creating a calendar event for a "Time off" event, the capacity of the user is reduced according to the user's resource schedule. E.g. if we have a 5 days per week / 8 hours per day resource schedule and add a time off calendar event for full 5 w...
Regarding Resource management
"There is a resource that is available for only 300 days; where will it be defined?
Not able to edit Title of a submitted idea
I created a user with idea_manager role. But this user is not able to edit the title of a submitted idea. As per the Docs- Manage ideas users with idea_manager role can edit the title of the submitted and also delete it. But I see that title is read-...
How to create multiple projects from one demand, or one project from multiple demands
Is there a good way to accomplish the subject?Is it possible to utilize parent-child relationships between demands and between projects?
Resolved! Can you add additional breakdown columns to the financial report on the Investment Portal
Hi, on the financials tab of the investment portal, there are three possible breakdown columns (Actual, Functional cost, Variance). Is it possible to add more breakdowns, which are available on Cost plan breakdown level or as widgets, e.g. Budget ...
Resolved! Timesheet recall functionality
Hi , Can someone help me understanding how does recall timesheet/timecard works. What changes are made and how does it reflect in the timecard. Thanks in advance!
How does riskRankCalculator work?
There's a business rule provided OOB that looks at risk Probability and Impact and uses riskRankCalculator to calculate the risk ranking and value.What does this function actually do and can I reuse it with other fields?e.g. I want to create residual...
How to decrease the quantity of a catalog item after each Request is being submitted?
The requirement is to reduce the stock by the number of quantity of requested. For example, there's iPhone 15 catalog item and I order 1 quantity of it. The backend value of stock for this catalog item is 14. Now, after the REQ is submitted, the stoc...
