Demand Task creation - Best Practice
Hello All, I would like to know if there is any OOTB feature which will create demand task automatically OR will there be any challenges if we create demand tasks using flow designer. Thank youSunil S
Forum Posts
Program level resource planning
Hello, Is there a recommendation on how to manage/assign project managers at the Program Level (not the Project Level)? If a project manager works on a project, they have a resource plan for that project. It seems that there are no options for resour...
"New" EPICs are not showing on CWM
Hello, This KB "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2675470" suggests that we cannot view EPICs from the new table "sn_align_core_scrum_epic" on CWM, if so how can view the EPICS that were created ? BR,Hamza.
How Percent Complete is updated on Project Tasks and Projects
Hi All, When a project task is closed, its percent complete becomes 100% and rolls up to the parent. But how is percent complete calculated when the task is still in progress? For example, if the planned duration is 4 days and 1 day has passed, shoul...
How to add a new column in "Unassigned Tasks" section in Resource Management Workspace?
Hi Community,I am working on the Resource Management Workspace in ServiceNow and need some guidance on customizing the "Unassigned tasks" section.Currently, the table displays columns like:TaskParent ItemTypeOwnerTask effortGroupRoleRequirement:I nee...
Build URL for Project financial baseline comparison Page where two baselines are given as input
I need to create a Playbook where the user selects financial baselines, and they should be redirected to the financial Baseline Comparison Page to view the comparison. How to construct or retrieve the target page URL with baselines as input? Or any o...
Move "Copy Feature with stories" action to overflow menu in Strategic Planning Workspace
Hi Community,I am working on Strategic Planning Workspace in ServiceNow and have a requirement to modify the placement of an action button in the record header.Currently, on the EAP Feature creation page, I see the following buttons in the header:Sav...
Blog : Collaborative Work Management (CWM) in ServiceNow - An Experience-Based View
Collaborative Work Management (CWM) in ServiceNow is often misunderstood as just another planning tool. In practice, it works best when it is not treated like a traditional project or agile framework.CWM is centered around Spaces, which act as collab...
Resolved! Tracking FTE Changes as a core part of a Project's progress and lifecycle
Hi all. I'd love your thoughts on a solution I'm investigating, to see if I've missed something in SPM that might help.I've got a customer who wants to formalise the fact that a Project is intended to increase/decrease company headcount. Typically,...
Fiscal Periods are not displayed in Cost Plans/Benefit Plans/Fundings table after the import
Hi Everyone,I have exported the Investments (Top Level), and its related Fundings, Cost Plans and Benefit Plans via xml (export xml). When I imported this xml's in the other instance, the fiscal periods are not getting captured or moved. (Fiscal peri...
Recalled Time card showing up as Capex
Issue: Recalled Timecards Reclassifying from OPEX to CAPEXWe are experiencing an issue where recalled timecards are being reclassified from OPEX to CAPEX, even though the original timecard and all associated cost plans are OPEX.What we’re seeing:Orig...
Backlog KPI Requirement in Performance Analytics
Hi All,We have a requirement to implement below. Metric_Definition:Calculate The total count of active, unresolved tickets that remain open at the end of the reporting period(ex:month), in count and percentage. Metrics Formula:Backlog = (Opening Bala...
Row Context Menu on SPW Goals
Hi All,I would like to know where this row context menu configured for SPW workspace. The Add Target is visible only for Goal owners, I would like to check if this can be modified. Thanks!
Work Notes character count not resetting after posting
I am facing an issue in ServiceNow where the character count in Work Notes does not reset after posting.Issue Details:When I enter text in Work Notes, the character counter increases as expected.After clicking Post, the Work Notes get saved correctly...
Resolved! Project workspace - How to provide Docs access to project user with it_project_user role
Under project workspace, we have new feature as Docs, but for not that is accessible as creation and update is only for project manager. How we can provide access to project user with it_project_user role. Created acl on sn_doc_page_template table fo...