Looking at the Business Planner application (and Business Planning Portal) to support an organizational demand. I have found no useful KBA's or other documentation and, surprisingly, there isn't a single youtube video on the topic. The Goals module...
We are looking for the best way to organize project attachments in ServiceNOW. Currently, we are attaching all project related items to the project record (PRJ) but would like to find a better way to manage this within ServiceNOW. Doing this creates ...
Hello developers, I have records on two instances and they are the same records (same sys_ids). If I updated these records on one instance, is it possible to move these changes (or updates) of these records to the second instance as XML? thanks in ad...
Hi, I am trying to configure the agile visual task board for my team for our sprint planning. The VTB is based on the user story table and by default shows lanes for each state in the user story records. I am running into 2 problems: 1. Unhiding ...
Hi Everyone, User is unable to see 'Create Test', 'Create Defect', 'Create Enhancement' in banner of the story even thought user has a roles like 'scrum_story_creator' and many as below, Please let me know the solution.
Hi, what is the difference between Resource capacity vs Resource Availability? Please give an example what would affect either Resource capacity and Resource Availability. For example I know a resource adding holiday via their calender will reduce ...
Hi Can anyone let me know how to close the demand when the enhancement, story change is closed. Currently once the enhancement or story is closed the demand is not getting closed.
I'm trying to understand the Agile development application, but can't seem to figure out in which table I put my scrum meetings and meeting minutes.
Hi everybody,We have recently implemented the module Demand & Project Portfolio Management on Service Now and we're really excited about it. Anyway, we'd like to share with you on some specific issues concerning the Time-Card Module.THE ISSUEThe Time...
How to debug the script includes, what are the ways are available. I tried to debug by setting break points in respective lines in script includes but not worked. Please give me a solution. I like to know.
Hi Community, Wondering if you could help me with something or steer me in the right direction: I need to be able to add a new field in the timesheet portal to allow the user to select a value which links to an existent table. I've created a new cate...
Hi, I was going through the documentation of Demand Management, just wondering can we get this dashboard in the instance ? We recently upgraded to Orlando version and customer already has PPM - Standard plugin installed Demand Management Dashboar...
Please explain briefly
I'm asked to first install PPM Standard plugin first, but I don't see it in the list of Plugins within the portal or from the Manage drop down in my personal developer instance home page.
Hi all, Our service desk recently expanded its hours from standard business hours (9-5) to being a 24/7 operation. We're looking to report on any incidents created outside of M-F 9-5 business hours to show adoption/growth of the 24/7 service over th...
