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Project Time Category Use

I'm trying to use the Project Time Category on my Time Cards.  I've been able to create some categories but I don't really understand how they are assigned.  For example: If I am the assigned person on an Incident and I report time to it, I can then ...

erico by Kilo Contributor
  • 3279 Views
  • 3 replies
  • 0 helpfuls

Resolved! PPM Investment Portal Widgets

There are various widgets displayed on the Investment Portal page [$investment_portal.do], example: I have a requirement to add a third column to the second row of several of these - that is the easy part With the third column added however, the ti...

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Where to download the course completion badge in serviceNow

Sir, I have completed SAFe course in ServiceNow. Where to download the course completion badge in serviceNow. Please find an attachment. Could you please share the URL or link where to download the SAFe course completion certificate as a proof. In re...

Siva116 by Kilo Explorer
  • 2112 Views
  • 2 replies
  • 0 helpfuls

Resolved! Convert Demand to Incident rather than Defect

Hi, We are using the PPM application in New York and when in the demand stage we can Create a Project or a Enhancements and a Change or a Defect.  We don't use Defect - are we able to change this to Incident instead?   How would be best to achieve th...

Dan Brown2 by Kilo Sage
  • 1148 Views
  • 2 replies
  • 2 helpfuls

Question on Demand Management - Category & Type of Demand

Hi,   On the Demand we have a field called category based on the selection of category , type is populated.   Like for Strategy category type is Project, Enhancement & for operational type is Change , Defect.  Is there a reason why the category of st...

Loading test scripts into Test Management 2.0

Hello, We've just learned that we need to get all of our Jira/Xray test cases into Test Management 2.0.  I'd like to build a template in Excel to export all the test cases to, then upload them all into Test Manager 2.0.  I don't see a template on the...

Changing Project Import Fields

How can I change the import from MSP into SN to look at the Resource Initials field instead of the Resource Name field?   I have mapped the Resource Initials in MSP to mirror the user names in SN and need to change the import map/process.

drewgordan by Kilo Contributor
  • 1677 Views
  • 13 replies
  • 4 helpfuls

Resolved! Defect - flow, roles, process, documentation?

Agile 2.0 Defect records Docs question came to me from a user who is exploring Defects records and OOB process. looking at documentation I could not find the answers. When a user submits a Defect record for review, then what? where does it go? what r...

Les1 by Tera Guru
  • 3103 Views
  • 4 replies
  • 2 helpfuls

Resolved! Need help on Project Change Request in PPM

Hi,   Once the project is created we have a Related list called Project Change Request can anyone please help me the process flow / workflow how it works.   I cant find anything much in the documentation.   when i try to create a new Project Change R...

There is requirement for creation of a baseline automatically once there is a certain change in the Phase of the project. To achieve this what all configuration and customizations are required.

There is requirement for creation of a baseline automatically once there is a certain change in the Phase of the project. To achieve this what all configuration and customizations are required.   Thanks  Anurag Chaudhary.

Anurag11 by Kilo Contributor
  • 1194 Views
  • 1 replies
  • 2 helpfuls