Can you assign multiple resources to a single task? (i.e. for ongoing weekly meeting)

[keithe]

We are looking at the differences between our current integrated Project Management and Resource Capacity planning system and noticed that in ServiceNow   that only one resource can be assigned to a task,   At this time in our current system we can make a task for an item, like a weekly meeting, to allow resources to charge there time for the duratio of the project.   Can this also be done in SN?

[amullendarby]

This can be done by creating child tasks (for anything you want) under a project task or you can use the time card feature to charge against a single project task. With the release of Geneva there is also new functionality that can be added called an Additional Assignee list. This is mainly for Incidents but this exists on the Task table so can easily be put on the project task table. You should check out the new Resource Management features available in Geneva detailed in this post to help you make your decision.

https://community.servicenow.com/groups/ppm/blog/2015/11/11/resource-workbench-geneva

[Brian Dailey1]

Hi Keith,

The obvious answer would be "that's what Assignment Groups are for"... but it may be that you want several individuals assigned to an individual task that are not all members of the same group.

One way you could do this would be to add a new list-type field to your table that references the User table, name it something like "Assignment List" or "Assigned Individuals" to make it clear this is neither the Assigned_to or Assignment_group field.   This would allow you to add a list of users picked one-by-one.

This would behave similar to the Watch List for comments that already exists on tasks.   It will take adding some structure on your part to include this field in notifications, your processes, etc.   But it's very possible.

If you are interested in this type of solution, feel free to reply and we can try to flesh-out what you would need to accomplish.

Thanks,

-Brian

[arun_vydianatha]

Starting with Geneva - platform supports multiple assignments to a Task.

In Task table we have a new field "Additional Assignee list" and you can associate any number of users. The cool thing about this these assignees even show up in VTB cards.

From usage perspective you may need to do a small customization which is add a reference qualifier to "Additional Assignee list" so that it will list only project users.

So to answer your question Yes SNOW supports multiple assignments to a Task.

[michaeljhiemstr]

Hi all,

On a Project task the additional assignee list Reference Qualifier is defaulted to the following in Helsinki.

javascript:var util = new ProjectManagementUtils(); util.assignedToRefQual(current, SNC.PPMConfig.getProjectRole('user',current.getTableName()));

This filters the available people to assign to people in the IT_Project_user role. Which sin;t helpful for us as those people are our project managers. We assign project tasks to people with the itil role and they work from their my work queue.

My question is how can I change the reference qualifier to allow any on in the itil role to be assigned?