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Approval in Flow Designer

I created a catalog item with 2 approvals. 1st approval is the user manager2nd approval is based on the category.If user manager approved the request, it will move to the 2nd approval.If user manager rejected the request, it will end the flow (Cancel...

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Merza Lyn by Giga Guru
  • 1297 Views
  • 5 replies
  • 0 helpfuls

Resolved! Query about Flow Designer Approval

Is there a way to do approval sequence in Flow Designer.Example: Approver 1, Approver 2.Once request is submitted, it will ask for Approver 1. Then if Approver 1 approved, it will move to the next approver which is Approver 2. 

Merza Lyn by Giga Guru
  • 1499 Views
  • 7 replies
  • 1 helpfuls

Fields make editable to a group only

I created an ACL for 3 fields to be editable only to a specific groups, but it's not working.Sample ACL By default, role snc_internal is already there. I tried to remove the role but it is required in add role by create new ACL. 

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Merza Lyn by Giga Guru
  • 559 Views
  • 3 replies
  • 0 helpfuls

Mid server renames itself?

I have an On-premise ServiceNow instance.And we have not really done anything much Mid servers yet.But is it possible that if discovery is left on, that the system renames itself and the directory on the Windows server? I have seen some strange behav...

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jeffreyluto by Tera Contributor
  • 523 Views
  • 3 replies
  • 0 helpfuls

Deactivating Notifications

I am deactivating some custom notifications which are not required.I would like to know how to analyse the impact of deactivating them .How to validate the effect with Business rules or any other .

Devika by Tera Expert
  • 919 Views
  • 7 replies
  • 4 helpfuls

Need to create a report with specific dates

Hello Community, I need your help with the following requirement:I am creating a report for a specific table but in this report i need to show only those records which were created from 21st of last months to 20th of the current month. This report wi...

YashSha9462 by Tera Contributor
  • 612 Views
  • 5 replies
  • 0 helpfuls

Resolved! Inbound emails ignored due to X-ServiceNow-Generated header

Hi, we’re seeing inbound emails from an external vendor being ignored by our inbound email processing. The emails are marked as received-ignored by the Ignore header filter. The messages include the header:X-ServiceNow-Generated: true They also conta...

CCZMAX1 by Giga Sage
  • 644 Views
  • 1 replies
  • 2 helpfuls

Resolved! script on incident

An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...

AfifU by Tera Contributor
  • 1830 Views
  • 9 replies
  • 16 helpfuls

Resolved! My workflow is not creating a catalog task

I am new to ServiceNow and was going through ServiceNow Administration Fundamentals On Demand (Xanadu) - Module 5 - Configure Self Service - Workflow Automation lesson - lab 5.3.1, I was instructed to trigger a flow on a catalog item and change the s...

YashwanthM by Tera Contributor
  • 1311 Views
  • 2 replies
  • 3 helpfuls

Resolved! ServiceNow CSA Practice Test

Hello SysAdmins, I have scheduled my CSA exam to occur by the end of September. I would like to utilize the remaining time I have to complete as many practice tests as possible. Can anyone recommend any that contain up to date questions? Any directio...