Hello, we currently use the VIP label for highlighting, well VIP's. Is there something similar but separate that we can use for highlighting End Users with special needs such as those with visual or hearing impairment?
We are trying to figure out how many ITIL licenses we are entitled to, but we don't see anything related to ITSM on the subscription management. Is it supposed to show here or somewhere else? I'm currently learning about managing licenses.
The sys_watermark table on our production instance contains over 13 million records, some records are over 15 years old. I want to create a data cleanup rule to delete watermark records more than 5 years old . I reckon that deleting old watermark re...
Good morning,I am trying to update the Service account credentials on a Mid Server. Currently, I use a local account that was created during the installation and setup of the midserver software. See Figure 1 below. The server is operational and onlin...
Hi SystemAdmin Forum folks, What are the major skills to focus on for getting an intermediate system admin role?
Hi Community,I am working on a Service Catalog / form in ServiceNow.Requirement:Make the OOB attachment (paperclip at bottom) mandatory only for one request type, without showing any alert message.Current setup:Catalog Item / Incident formTried UI Po...
I got below error when I tried to move an update set include flow design, how can I resolve it? Error: Could not find a record in sys_hub_flow_version for column version_record referenced in this update
I am a recent graduate with a Bachelor of Commerce (B.Com) degree. I am very interested in building my career as a System Administrator, particularly in ServiceNow. I would like to inquire whether it is mandatory to have an IT or engineering college ...
In snow instance, we have an restrictions to assign the incident tickets to an assignment group which has type as "Incident". But Incidents are getting assigned to other group type like change approval, change assignment by some UI action or API. Req...
Hi ServiceNow Experts, We have scheduled jobs where the class is Scheduled Data Collection that did not collect any data from 10/31/2025 to 1/6/2026 because the user account registered as "Run As" was deactivated.As a result, we have missing data for...
What version will we be tested on?
We have catalog item Employee information Change Request.And on the request, there is a attachment for the Employee information that needs to be update.Currently, our catalog item only creates one catalog task for AD user data change.How can we add m...
I have a current catalog item and already build the workflow.The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update...
I was making stuff earlier but now i already cant access my PDI and instance status is off . Whats the current fix for this?
I created an inbound action to create RITM var createRITM = true; // Condition to create a RITM (assuming no duplicate check logic is required) var curr_record; // Check if the subject is valid to create a RITM if (createRITM) { // Create the car...
