Forum Posts
Regarding Ui Theme builder
I have Created a Theme by using theme builder. i have created a Group now my requirement is i want only a specific group to use that theme builder. when any member of that group logs in that theme should open. I am trying in my personal pdi i could n...
MID Server - Stuck Validating Post-Clone
Hi Everyone, After troubleshooting, I found this information available via KB0746702, but hopefully presenting this in its own post may save other admins some trouble. My team recently cloned over our Development instance and attempted to rely on the...
Resolved! SOW Workspace - Modify 'Close' button on Change Request
I’m looking for some guidance on modifying the “Close” button on the Change Request record within the SOW Workspace. Our goal is to restrict access so that only Change Managers are allowed to use this action.Does anyone know where in the UI actions, ...
Resolved! Difference between Servicenow and Marketplace
Difference between Servicenow and Marketplace
Career Transition into ServiceNow – Looking for Guidance
Hello ServiceNow Community, I am looking to transition into the ServiceNow ecosystem and would appreciate guidance from experienced professionals. For the past three years, I have taken a career break to focus on learning and developing my trading sk...
Assessment Simulator Task 3 - Create and Comment on a Record
not sure how to move on from this task. I first created a task and added a comment and a work note. I then resolved this incident so I could start again. In my second attempt, I populated the fields and added a comment. I still can't validate the t...
I want to remove the message at the top of the screen.
Can I get rid of the message that recently started appearing: "Action Required: Review Basic Authentication Account SecurityServiceNow released a security update that will change basic au settings for certain accounts unless action is taken. Review a...
serviceNow
Difference Between ServiceNow Data policy and UI policy
Business rules are not executed in the event TBL[sysevent].
I'm implementing an event-triggered script action.I want to implement a process that automatically retries if an error occurs during event generation.I considered monitoring the event table [sysevent] using a business rule and re-generating the event...
New CSA looking for advice — PDI projects, peer collaboration, and picking up real work
Hey everyone! Just passed my CSA and wanted to introduce myself.I'm Bryan, based in New Jersey, transitioning into ServiceNow administration through self-directed study and hands-on PDI work. I've been building custom applications on my own — tables,...
Resolved! Regarding the maximum period for which an instance can be restored from a backup.
A customer asked about the retention period for instance backups. While we don't typically use backup data, we know that in the event of a critical instance failure, we can restore it through support. However, we don't know the maximum number of days...
Resolved! Database view filters
Hi community I would like to build a report based on the roles a user has and the type of the group the users are in. I think I will use a database view, but I have 2 questions please. 1. Is database views the best approach here.2. If using a databas...
Resolved! 7 Years of HR Experience – Should I Apply for ServiceNow as a Fresher or Experienced Professional
Hi Community,I have been working in the HR domain for the last 7 years and am now planning to build my career in ServiceNow. Since I have significant HR domain experience but am new to ServiceNow, I would like to understand how I should position myse...
Response Templates not visible unless you search
In the CSM Configurable workspace, the response templates do not display unless you type something and hit enter. We will have upwards of 100 response templates, which makes is difficult for agents to remember the name of the template needed. Is th...
