we've recently started getting complains from our customer service reps that customers are not receiving emails from servicenow. this is new and was working fine in the past. we do spoof our outgoing emails but have had the spf records in place for...
How(step by step ) to create a module with link type as content page? Also how to enable/view the content administration in all menu of servicenow
Hello Community, In our environment we have multiple development groups, developing across both Scoped and global applications. I am trying to develop a methodology that keeps us from having to give developers full admin privileges. I am curious ...
I'm curious to know how you all manage and maintain your instances? Can someone share a best practices with me, i'm really new to the Admin side of ServiceNow and could use all the help out here! Thank you all in advance.
Hello community,Were anyone able to make avatars presence on CSM Workspace? Following the below link, there a component named "Form Record Presence" where you should be able to do such, however I'm not sure how to configure this in UI Builder when I ...
I have installed the universal plugin. After that, I am trying to transfer from universal form, but the transfer button is not enabled. In the agent's workspace, it is coming. How can I enable the transfer button in the uniform request form?
Dear esteemed experts,As a newcomer to the ServiceNow Partner Portal, I am currently attempting to gain access to our company's instances. Regrettably, I have encountered an issue where the system indicates that I need access privileges, and even our...
In previous releases, we were able to navigate/begin guided tours via URL. We created an "ITSM Tickets" application menu with a "Fulfiller Tours" separator to group similar tours. Each tour had a module of Link type "URL (from Arguments)" which woul...
After UTAH upgrade, Admin was trying to add the admin role into user profile. the role has been added but it didnt show any error message like "user 'xx' without admin\security_Admin is not allowed to grant admin/security_admin containing groups". bu...
My instance went inactive last week and they hit me with the notification during the 3 day holiday weekend so I didn't have enough notice to reactivate it. Is there any way that I can have it restored?I have some work in there that I didn't back up y...
Hi, I am new here and new to ServiceNow.I am currently learning flow designer and have a question about validation on a Catalog variable. I have created a Catalog item that has a flow process engine. The Catalog item collects data for new services i...
Effective troubleshooting often involves a systematic approach, patience, and the ability to gather and analyze relevant information. By following these steps and leveraging available resources, you can increase your chances of identifying and resolv...
Is there a way to see how many flows use a subflow? Similar to the "Contained by" count on Roles or Variable Sets.
I have a request where the user wants that if the requested by is the approver himself, the request should skip the approval and go to next level of approval. is that possible to achieve via client script?