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Hi, We are currently using Agent Workspace with Agent chat, but we've noticed that there is a better version of it, called Service Operations Workspace. As far as I understand the SOW seems more flexible and compatible with the Next UI and dark mode,...
Hi all, We are upgrading our instances from San Diego to Tokyo within the next week. To get a general/ballpark idea of the number of skipped changes I upgraded my PDI from San Diego to Tokyo... I was alarmed to see 382 P2 skipped changes and 52 P5 ...
I am creating a catalog item that is fairly simple for system access. The user picks the system and has a text field to provide the access level/details. Very similar to one we create for request a badge but the workflow is automatically completing...
Testing for browser compatibility is a crucial step in the creation of any website. It guarantees that the website functions and appears the same way across various browsers, gadgets, and operating systems.Cross-browser compatibility tests are essent...
How to make request item auto-close after submission or creation?No certain number of days, just upon submitted.
Hello I have a requirement where i need to insert survey responses in custom table when survey is submitted. So i have created after business rule on "asmt_assessment_instance" table and condition is state changes to completed. i am writing below scr...
Upon clicking the UI action Publish on a Knowledge Article record in Tokyo, there is a new confirmation box that pops up asking 'This article may be visible to unauthenticated users after it is published. Do you still want to proceed?' I want to supp...
Hi Everyone, After I performed a clone from Prod to Dev, our dev instance redirects to the following urls and will continue in a loop This is the url used that has always worked and currently does not.https://company.service-now.com Below are the url...
Hi Everyone, While working on instance security center to improve our compliance score, one of our high recommendations is the glide.security.url.whitelist" property.Do we need do use "glide.security.url.whitelist" property and if so what should the ...
I was task with replacing version of costly Oracle versions on our MID Servers with OpenJDK.I am told I can use the version that is bundled with ServiceNow however, I do not know how to replace this without breaking the MID server functionnality.Has ...
hi is it possible to amend the action options on HR standard ticket actions widget? Without amending the scripting? thanks
I have field which has been made Inactive recently. Now, I am trying to get the value stored from the Inactive field. I could not get the value using scripting. I have tried gliding the record var gr = new GlideRecord('table');gr.query();while ( gr....
I would like to include a link to the service portal in the body of the notification.Is it possible to dynamically enter the URL of the service portal using a script, etc., without directly entering the URL in the text?It's a pain to manually fix the...
I'm looking for a way to log to the syslog table like "gs.info" in a client script.
Hi Everyone,Recently we launched Now Mobile App for End Users.We decided to use the existing IT Service Catalog that is in use for our Service Portal. We added this to our Services on Launcher Screen by adding Browse Catalog instead of using the defa...
