I have a business requirement to prevent certain standard change templates from appearing within search results within the Service Portal search bar. Is this possible?
I'm looking to use the reports feature to pull a report showing the last login of admins on the platform. When I run a report using the Sys_user table, I'm able to view last logins time and date. However, this shows the logins of all users on the pla...
Hi everyone. So, I read this docs page: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/product-catalog/task/t_CreatingModelCategories.html One of the things I'd like to understand better is what happens when you set a pro...
Hi,We have a custom table which can be accessed by users only with admin role. The read and write ACLs return true only for admin users.1. I have created a field in the OOB 'dmn_demand' table referencing this custom table. The value for the field wil...
Hi all, I have created a field on a catalog task table, "Total worked time" which is of Duration field type.So, once the catalog task state is changed from Open to In Progress and until Closed complete, I want to calculate the time duration worked on...
I'm trying to use powershell and the SNOW API to GET tasks from sc_task table. For reference I can pull back RITM w/ no issue from sc_req_item table. To do this i am using the following as example. $table = 'sc_req_item'$value = 'RITM0253310'$pro...
Hi all so i have task on schedule maintenance plan.. I already created custom tables.. and record producer..but i dont know what to do next...am in learning process of servicenow ...can anyone help with task...I attached whole demo task in word docu...
How can I add none-breaking space when exporting data to excel or csv ?
We are almost over the limit regarding ITIL license and I am trying to figure out if we can reduce users who have an itil access but not using it that often.
How can I hide the Notes section in the incident form????using a Client Script onLoad???
I'm trying to obtain an excel spread sheet of all the groups, child groups, and their associated/inherited roles. Is there a way to export some file showing these relationships?
Hello,I am looking to add multiple requested items to an order guide to be fulfilled by a specific group after the order guide is submitted. For example, I would like a hiring manager to be able to submit a New Hire order guide from the portal with s...
I am trying to use a scheduled job to add an additional comment to RITM that meet a certain query. I want RITM that have the state open, approval requested, and created date more than 6 and less than 9 days from the query. Here is the code I came up ...
I have built out a flow to send out notifications for requests that need to be approved from my client's service catalog. My issue has to do with adding an additional comment to the associated RITM when the approval has sat in the requested state for...
The upgrade schedule will be determined 90 days before the family version is no longer supported and may be rescheduled.(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080489)How long can this be changed (extended)?If possibl...