Request item auto-close after creation
How to make request item auto-close after submission or creation?No certain number of days, just upon submitted.
Forum Posts
Insertion of survey response in custom table
Hello I have a requirement where i need to insert survey responses in custom table when survey is submitted. So i have created after business rule on "asmt_assessment_instance" table and condition is state changes to completed. i am writing below scr...
Suppress the message 'This article may be visible to unauthenticated users' when publishing a KB
Upon clicking the UI action Publish on a Knowledge Article record in Tokyo, there is a new confirmation box that pops up asking 'This article may be visible to unauthenticated users after it is published. Do you still want to proceed?' I want to supp...
After Clone Dev instance url redirects to incorrect url and doesn't open
Hi Everyone, After I performed a clone from Prod to Dev, our dev instance redirects to the following urls and will continue in a loop This is the url used that has always worked and currently does not.https://company.service-now.com Below are the url...
Resolved! Do we need do use glide.security.url.whitelist property
Hi Everyone, While working on instance security center to improve our compliance score, one of our high recommendations is the glide.security.url.whitelist" property.Do we need do use "glide.security.url.whitelist" property and if so what should the ...
Replace Oracle version of JAVA with OpenJDK on MID Server
I was task with replacing version of costly Oracle versions on our MID Servers with OpenJDK.I am told I can use the version that is bundled with ServiceNow however, I do not know how to replace this without breaking the MID server functionnality.Has ...
HR standard ticket actions widget
hi is it possible to amend the action options on HR standard ticket actions widget? Without amending the scripting? thanks
How to get value from Inactive fields from an active table
I have field which has been made Inactive recently. Now, I am trying to get the value stored from the Inactive field. I could not get the value using scripting. I have tried gliding the record var gr = new GlideRecord('table');gr.query();while ( gr....
Resolved! I want to dynamically create the URL of the service portal and include it in the body of the notific
I would like to include a link to the service portal in the body of the notification.Is it possible to dynamically enter the URL of the service portal using a script, etc., without directly entering the URL in the text?It's a pain to manually fix the...
Resolved! I want to log in client script
I'm looking for a way to log to the syslog table like "gs.info" in a client script.
Is there a way to determine if an INC or Request was submitted by Now Mobile App
Hi Everyone,Recently we launched Now Mobile App for End Users.We decided to use the existing IT Service Catalog that is in use for our Service Portal. We added this to our Services on Launcher Screen by adding Browse Catalog instead of using the defa...
LDAP group import errors
Hi, We are running a daily LDAP Group Import to sync some AD groups in servicenow. For some reason, some of the group fail to import - or at least it looks that way since the last sync time on the failed ones is showing years ago, and the group itsel...
Event Logs tables
Hi All In "Platform Security" document (see https://downloads.docs.servicenow.com/pdf/enus/servicenow-sandiego-platform-security-enus.pdf) on page 1075-1076 are mentioned Workflow logging and Configuration Information logging. Wich table store this l...
Configuration item in Change Request
Hi, Anyone can help to how to edit or change the configuration item on the submitted CR?
Resolved! Business Service only visible to ITIL users
I'm having an issue where only ITIL users can see a specific service that i need all users to be able to see. How can i make it so all users can see it? What ITIL users see... What non ITIL users see..
