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Collapse/Expand form section

Hi there, in the Configure->Form designer, when we have a single section, we can be able to see an arrow to collapse/expand the form section. But when we have multiple sections, it is not getting displayed. I'm trying to have this collapse/expand thi...

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Harish74 by Tera Expert
  • 2691 Views
  • 1 replies
  • 0 helpfuls

How to restrict ability to commit update sets

Is there a way to restrict the ability to commit and retrieve update sets? Within the system admin group, we're looking to further limit the ability to commit and retrieve update sets to a specified group that is more controlled. Is there any way to ...

Kevin Recio by Tera Contributor
  • 1469 Views
  • 7 replies
  • 2 helpfuls

Resolved! 30 minute delay on notification creation/sent

This morning we had a 30 minute delay on notifications being created/sent. This affected Incidents, Requests, etc. See attached screenshot example. User was assigned an Incident ay 07:00:31, but the notification did not get created/sent until 07:30:1...

NotificationIssue01.jpg

Knowledge article rendering in Read Only. Why?

 There are two ways I can see to create a knowledge article:1) From the Navigator - Knowledge->Article->Create New2) From the Create Article button on the Knowledge Homepage. In #1 - the knowledge article form is rendering in Read Only and I don't un...

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Rich7 by Tera Expert
  • 755 Views
  • 1 replies
  • 0 helpfuls

Suggested relationships

What is functionality of suggested relationship table? where is it used.Any help is appreciated. Thanks,Sruthi

sruthi1 by Tera Contributor
  • 3553 Views
  • 3 replies
  • 7 helpfuls

SMTP/SSL connection error

 I'm using a company account to configure the notification email, but with SSL security enabled, the connection test shows an error. With SSL disabled, you have a normal connection Type: SMTPPort: 587  

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LucasPadula by Tera Contributor
  • 610 Views
  • 1 replies
  • 0 helpfuls

How to download ServiceNow table data to excel .xlsx file

hi teamI have a task to download nearly 400000 records from the incident table to a excel (.xlsx). but the limit I can reach is 50,000 records as SNOW system restrictions.I have searched the articles and found that I can change the system properties ...

Dush by Tera Contributor
  • 3152 Views
  • 3 replies
  • 3 helpfuls

Resolved! Reporting using related list

Hello,I have been asked to create a report that seems simple enough:  a list of all Assignment group managers that have NOT visited a specific Dashboard within x amount of time, ie Wall of Shame. Simple enough, I think.  A report on the sys_user_grou...

Tim_D by Tera Expert
  • 1884 Views
  • 4 replies
  • 2 helpfuls