Is there a best practice for where the 'Request' SLA should be located? We have a requirement to have a standard Request SLA for any Request Item. However, what it must do is pause when any of the linked SCTASKS are in a 'pending' state and then res...
HI Need help I am able to configure UI policy where in if someone is rejecting a change by going into approvals then it will ask for reason or comments for rejection (attachment 1) However i noticed that when a approval right clicks and reject a cha...
Hello everyone, I've tried Googling this message but am completely striking out so I'm hoping someone else has encountered this and can provide some guidance. We are in the middle of implementing Virtual Agent and have created several topic flows tha...
Hi Team,I am trying to configure guided tour on portal. When I am navigating to custom page. I am getting an error as "The Service Portal header menu or Tours menu does not seem to be present on this page. Users will not be able to launch this tour. ...
Our client is requesting to set-up inbound email auto ticket creation for change request. In Servicenow, only with ITIL role can create a change record. My question is does it violate ITSM process? since by configuring this it bypass the access ...
Hi! Has anyone found a way you can add HR service (or other fields) as criteria for an escalation rule? As of now, the system only supports one escalation rule per Assignment Group. Although, we have different escalation workflows depending on the HR...
I have had my developer instance on ServiceNow for about 5 years. it always has given me the ability to reclaim my instance and I'm not getting it today. I really need this instance reclaimed. Can someone tell me who to contact since the option is no...
Hello, On our employee center homepage, we are trying to apply a background image to the employee search so it looks like this:However, it appears the only way of applying a background image is to apply it to the entire container:Is there a way of ac...
Hello, How would I go about resizing the widget on the right so that the dimensions match that of the widget on the left? It is using the 'Quick Links' OOTB widget and ideally, I would like to put the two quick links side by side instead of ontop of...
I have lab instructions to complete but the buttons aren't there. Any ideas? I found this post, but I am in the global app.https://www.servicenow.com/community/developer-forum/preview-update-set-button-not-showing-after-loaded/m-p/1548509
How can I tell if my 'Normal' Change is using a Flow or a WorkFlow? And then how do Change Approval policies overlap with a Flow or Workflow? Apologies - I'm trying to unpick a Change Process to work out why it's doing what it's doing. Thanks!
I have a big list of IPs that my infosec team would like me to find the CI associated to each IP. is there an easy way to query all this information?
Hi All, We are trying to configure our employee center, as you can see the below is the default OOTB:Is it at all possible to adjust this so that it would say "Hello, [LOGGED IN USER NAME]. How can we help?". Something that looks like the below:Than...
Hi All, Wondering if you can assist, on our Employee Center we have created a 'Technology' topic for all things IT.As part of this, we would like to add two 'quick links' to the users 'My Incidents' and 'My Requests' (the reason for using quick links...
Hi Experts, Is there any limitation In ITIL roles for each company? If Yes, how to know the total number of ITIL roles and the remaining ITIL licensing? Thank youPrabhu