Who should have an ITIL access?
We are almost over the limit regarding ITIL license and I am trying to figure out if we can reduce users who have an itil access but not using it that often.
Forum Posts
Resolved! hide section Notes in incident form
How can I hide the Notes section in the incident form????using a Client Script onLoad???
How To Export Associated Groups & Roles
I'm trying to obtain an excel spread sheet of all the groups, child groups, and their associated/inherited roles. Is there a way to export some file showing these relationships?
Order Guides
Hello,I am looking to add multiple requested items to an order guide to be fulfilled by a specific group after the order guide is submitted. For example, I would like a hiring manager to be able to submit a New Hire order guide from the portal with s...
Resolved! Using a scheduled job to add an additional comment to a RITM
I am trying to use a scheduled job to add an additional comment to RITM that meet a certain query. I want RITM that have the state open, approval requested, and created date more than 6 and less than 9 days from the query. Here is the code I came up ...
Resolved! sysapproval_approver table is driving me nuts
I have built out a flow to send out notifications for requests that need to be approved from my client's service catalog. My issue has to do with adding an additional comment to the associated RITM when the approval has sat in the requested state for...
How long can I reschedule my upgrade?
The upgrade schedule will be determined 90 days before the family version is no longer supported and may be rescheduled.(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080489)How long can this be changed (extended)?If possibl...
How to add new drop-down values to the field
Hi team,I'm new to ServiceNow, I would like to know How to add new drop-down values to the'' State'' field and make sure it is only applicable to particular Incidents/request types. Thank you,CB.
Unable to use Action Status Code as condition in Flow Designer
Hi, so I'm trying to add an error handler for when an email is inconsistent to do some other process.The case is that the email address on the user had a blank space like: address@email address.com so the flow would crash and not continue with other ...
Resolved! Question about Export Sets
We are exploring ServiceNow's Export Set capability as a means to export customer specific data sets. In our custom CSM application, multiple customers use the same instance and application. We have a custom data model that segregates customer A's ...
Resolved! Configuring External Search Source in Employee Center
Hello,Following this article - https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/search-sp-advanced-ext-kb.html I have created the below Search Source to lookup Knowledge Articles in another instance of Serv...
Application Scope Icon
Hello,I have created a new user and I provided admin privileges. When I login with this user the application scope icon is missing from the top right of the screen. Using the default admin user I can see the icon without any issue.Should I have any s...
Issues with glide.ui.session_timeout
We recently upgraded to Utah and are running into odd issues.Users are reporting that sometimes when they update a record, instead of saving the record, it will refresh, and they'll be in a new (blank) record.I've narrowed it down to users who are op...
Resolved! Filter Hardware CI list on incident form
I am looking for a way to filter the Hardware CI lookup list on an Incident record to show only the caller's assigned assets. Currently it shows all configurations items for all users. Our Support techs would have an easier time populating the fiel...
AD Thumbnail Photos not importing using LDAP Import
I am using this article to attempt to import thumbnails from Active Directory (LDAP): https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597756 However when the script runs, it is skipping this section below. I used logging to id...
