Configuration item in Change Request
Hi, Anyone can help to how to edit or change the configuration item on the submitted CR?
Forum Posts
Resolved! Business Service only visible to ITIL users
I'm having an issue where only ITIL users can see a specific service that i need all users to be able to see. How can i make it so all users can see it? What ITIL users see... What non ITIL users see..
Role required for Schedules (not the scheduler for tasks - the calendar)
Hi Folks,I've had a good look around for this topic - not found much since 2014. We are on SanDiego - going to Tokyo shortly. Have a Service desk who currently use the Schedules to let customers know opening hours. I will be working with them after t...
Resolved! Skipped records after the Upgrade. Base System vs Customized are exactly same
I am reviewing the skipped records after the upgrade. But is some skipped records what i noticed is base system version and customized version is exactly same. My doubt is if they are both same why the record was skipped during the upgrade
Resolved! hyperlink in servicenow report
Hi,I created report for shipped active RITM's and i want the report to have clickable link to the tracking page.the RITM form has string field for the tracking code i created string label with default value for the tracking page and HTML function fie...
Resolved! Recommendations for Request assignment Group
We are using OOB Request Management and have a handful of catalog items for users to select from. When an item is submitted, approval is automatic and the request, request item and catalog task records are generated. Depending on the catalog item s...
How to create this knowledge base choice screen?
Hi ALLI would like to switch to this screen with a button on the knowledge list screen.I don't know about this screen, so I started researching. I have to judge whether it can be used or not depending on the contents of the investigation. The functio...
Some roles are missing when requesting the [sys_user_role] table without an admin account
Hello community, After requesting the [sys_user_role] table with a non-admin account, some roles are missing like the admin one for example. But doing the same request with an admin account, I get the results wanted listing every roles. I've tried f...
Resolved! Unable to read sys_email table via Table API
Hi,I tried to get the metrics from servicenow like last email sent/received for the report which I'm generating. But in API Explorer, sys_email is not available in table selection and only ar_sys_email is available. Hence could you please help me li...
Resolved! HTML "textarea" cannot be grayed out even if "disabled" is specified
<p>test <textarea disabled = "ture" id="test_field" cols="40" rows="8" maxlength="100"></textarea> </p> I am trying to implement code like above on a UI page to display an input box.I want to show a grayed out input box that doesn't accept input,...
Can we safely roll back update set in non-production environments?
Greetings,We were working on the changes to the dashboard, and made a few mistakes when moved the update sets (two) from Dev to Test. Is it safe to roll back these two update sets in both Dev and Test? We don't want to clone both environments, so any...
How to include attachments from Interaction (CSM Workspace) into Flow Designer
Hello, I'm hoping in get some ideas and perhaps a solution to overcome a issue I'm currently facing. The scenario:I created a simply flow to fire away an email to an external group (that will act as a third party resolver group on specific INC and R...
Resolved! Adding SLA to the Notification email
Good Day, Can this be done?My requirement is to add the SLA to the notification email that is sent to the open_by/Caller when a ticket is submitted/assigned. What my thought process is: add a line in the email with SLA by dot walking [contract_sla....
Resolved! How to provide read only Access to User for ITSM Modules
Hello,I have a situation where User(Audit Team) need read only access to the ITSM [Incident, Problem, Change & Request management].I created a Group with sn_incident_read, sn_problem_read, sn_change_read & sn_request_read roles and added user to the ...
Resolved! Recent ITIL activity
Is there any way to run a report or view the last time a user used their ITIL role? We are reviewing our licenses, and I suspect there are a lot of used licensed that aren't being utilized. I would like to see if there is a way to show licenses that ...