I am looking into how to setup Virtual Agent to query a knowledge base and one possible solution could be to use AI Search. My company uses an on premise installation of ServiceNow.I believe requesting AI Search takes time as it involves the provisi...
Hello SNow Community, I have a question in regards with Payload size for MID server configuration.I am getting issues where my MID Server service restarts every night when it attempts to process a payload returning with an extra larage size (over 110...
Hi, I've installed Column Level Encryption Plugin. After installing I'm not able to see the field encryption module in the navigator(which requires kmf roles). To be more specific I can't find the KMF roles in the system. Did anyone face similar issu...
I am trying to improve the communication flow on incidents in our system. One thing I have noticed is that users, quite often, do not reply back to tickets. I would like to reach out to survey why this might be. So I was wondering if there is a way t...
Hello Community, Would like to hear your tips and tricks to prepare for my first CSA exam.Thanks
Users are encountering an issue when trying to open a particular Knowledge article from Self Service. Instead of opening, it downloads an attachment. I've followed a SN Support article that reads..."If there is an article in itself does not have any ...
Hello,I have a UI page that uses the macro "lightweight_glide_list2" (see below). I need to filter the list by adding the query to the control_name however when I do that I can't call the macro in the Processing Script. If I change the control_name ...
I've found a few options for adding a comment field to an approval. One involves a business rule and another uses a run script activity. It seems there are other options too. What is the best approach to keep the process seamless to the approv...
I have a requirement that make variables mandatory during approval.When Approval is RequestedThese variables should be mandatory before the approver can approve the request. How to achieve that?
Hi everyone,I recently obtained my CSA and am currently an intern/SkillBridge participant working as a Technical Consultant at ServiceNow/Insource Inc. I'm looking to transition into a System Administrator role.Any advice on certifications, skills to...
I've created a custom table that will be cleared and updated every few weeks with employee vacation data. I need to populate a field on a catalog item with a field named 'vacationbalance'. I've created a script include named ‘VacationHoursFetcher...
Hi, I just completed the CSA training and would like to work on the Capstone Project. I am feeling very unintelligent asking this but how do I sign into my PDI instance that I have requested? I get the following message – “Username or password invali...
I am doing System Admin course and stuck at publishing the Catalog Item (error attached in screenshot). I followed all the steps of the Catalog Builder and submitted the catalog item but it didn't become active and is in "In Review" state. Please hel...
Hello all, I'm just wondering how people are dealing with issues that might arise from using multiple custom URLs for different portals.(https://docs.servicenow.com/bundle/washingtondc-platform-security/page/integrate/authentication/concept/custom-ur...
When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...
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