I'm a new ServiceNow administrator as a heads up - I'm trying to build a basic approval process for all of our requested items(created as a subflow possibly to use in other RITMs that need approvals). The way it needs to flow is an email will go out ...
hey Everyone i need a help..! I have to make a flow for catalog item that is containing variables select user(reference),select group(reference),add or remove having choices of add user and remove user, email(single line text) , location(reference) n...
Hello all, I want to add Watch list field in a catalog item and add users into it dynamically. Explanation:There are 4 variables in the catalog item, and out of that 2 variables are list collector variables. So, we can add n number of users into thos...
Hi everyone, There is a list collector variable on a catalog item referencing to Users table.So, in the flow designer I am firing an event which triggers a notification. So, now the recipients (Who will receive) in the notification should be the user...
I want to use the business rules for the incident record creation trigger to save the contents of the incident record form as a PDF file in another table.I thought I could use the context menu function to export to PDF file, but it was downloaded as ...
Our licensing allows for unlimited approver_users. We're running into a situation where anyone in the company could potentially be asked to approve something. These users aren't in a preexisting group that we could just add the approver role to. I'm ...
Hello,I have a request to be able to provide read only access to the Workflow Editor. I have created a "workflow_viewer" role and added ACLs to the wf_workflow and wf_workflow_activity tables, but the user is not able to get into the Workflow Editor ...
Hi all, I've set up a playbook for a portal catalog item as requested by a client, but the link it creates is long. Any tips on shortening it, or where I can find where it's generated from? Kind regards,
Hi,Looking for advise.Our Test instance is on Xanadu as we are also already doing testings before we upgrade our Production instance (currently in Vancouver) to Xanadu.However, we encountered this issue when importing the update set from Test to Pro...
We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...
THIS IS AN ARTICLE NOT A QUESTION Hi All, In last few days I encountered multiple questions where people want to know whom they should contact from ServiceNow for different purposes ex:- Now Learning Related issues/ Community Related Issues/ Partner ...
I want a popup to appear when I drag and drop an attachment onto a record. I can operate the attachment screen on the UI page, but which record should I customize when attaching by drag and drop?When attaching a file by drag and drop, I want to displ...
I attached a file to a recordbut for some reason it wasn't displayed.When I checked the attachment table I found that a record had been created with the "Name", "Content Type", "Table Name" and "Size (bytes)" fields left blank (Null).The "Table Sysid...
Hi everyone,This is my first ever clone and upgrade, and I am the sole person managing ServiceNow at my company. The previous admin left about 7 months ago, and I started 3 months ago, so I am still learning our ServiceNow setup. Exclusion List: It r...
Hi, does anyone know if it's possible to send attachments submitted with a catalog item to an email address using an action in Flow Designer? The 'Send Email' action doesn't seem to let me attach the files I retrieved with 'Get Attachments on Record....
