Hi, We have a requirement of auto assigning Remediate Duplicate Tasks to assignment group based on CI class. Like we have 2 Linux servers under duplicate task so that the task should get assigned to particular assignment group. I tried with assignmen...
I have a non-production environment which I want to upgrade and I'm having some issues with it. When upgrading, the change request auto-closes with the message: “This change was not completed because a ServiceNow maintenance automation task was runni...
This issue is only happening in our TEST environment. The DEV and PROD are working as expected. When I go to Service Operations Workspace in TEST, no matter what type of Change is selected, it shows it as a Normal initially (and requires the things f...
Upgraded to Utah.I want to hide the bell mark icon (show notifications) from the globe, help, and bell mark icons on the top right of the screen.Please tell me how.
Afternoon all,So I'm re-running a network discovery, and I've set it up as per the doc: Network Discovery However, I've noticed when scanning, it's not hitting anything in the 172.16 range, and we have network routers in that area. The docs doesn't m...
Does anyone know of a way to end all user sessions so that users need to sign in again? There is a module for Logged In Users, however this only shows users on the same node as me. I'm aware of a way to log out an individual via script with GlideSes...
Hello everyone,I am looking to become a certified System Administrator Expert on ServiceNow and would like to know the best path to follow to achieve this goal.Are there free options to obtain this certification, or are there required paid lessons an...
Hello, We have two ServiceNow instances, one which hosts our Employee Service Centre and one which is used as our daily ITSM tool for managing tickets. We would like to use the Business Service Status widget, however we would like this to look at the...
Hey all,My aim is to prevent all users, but admins, from deleting records on all tables. We don't want any mistakes to happen with the deletion of records.For that purpose, I created a "general ACL" (*) that gives access to only admins to DELETE oper...
I would like to hide the SLA field for non-admin users when the stage changes to canceled,So that only admin users can view SLA details at the stage when an incident is cancelled.What would be the best solution to achieve this? Any ideas?
Hello everyone,I have been tasked with creating an access ticket from a filled out PDF (through the service portal) and the need is to have the workflow be routed with approvals. I am not sure how to get started so that when the form is filled out i...
Kindly help on how to integrate ServiceNow with1) Qualys2) XSOAR& what are the prerequisites needed for integration
Hello everyone, We have enabled IP address restriction to restrict public ip addresses to access our ServiceNow. Created allow and deny rules and this is working as expected, but this is blocking the azure ad user provisioning.If someone has impleme...
How do I generate a report that will show all catalog items that have no or zero usage?
・com.snc.document_management・com.snc.platform_document_management Are there any articles or other evidence to support this?
