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Issue Upgrading ACC-V for Windows

I'm running into an issue with our ACC agent upgrading on our Windows servers. Currently running 3.2.0 and trying to upgrade to 3.3.1 (SN: Vancouver).  The Agent on the servers will not auto-update when polled for data like my Linux boxes do. I remem...

SteveBaker by Tera Contributor
  • 845 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to get field label information in local language

Get the label information of the dictionary record with the script belowI am localizing to a language other than English, but the values I get are in English.Is there a way to get it in localized language?var dic_rec = new GlideRecord("sys_dictionary...

bonsai by Mega Sage
  • 606 Views
  • 2 replies
  • 0 helpfuls

Change Request - Revert to New UI from Authorize

Hello, I'm trying to get the Revert to New UI functioning from the Authorize state in Change Request management. I can get the UI to appear in the Authorize state using a script include to assess the condition as follows: gs.hasRole("itil,sn_change_w...

Richo1 by Tera Expert
  • 1250 Views
  • 9 replies
  • 0 helpfuls

Resolved! Inbound action - not parsing html

Hi, I have a particular email that contains html in the body but my inbound action is not parsing it as html. Instead it thinks it is plain text and displays the html tags in my incident description field. The inbound action is correct as it works fo...

CCZMAX1 by Mega Sage
  • 876 Views
  • 4 replies
  • 4 helpfuls

ATF vs Test Management

Hello cummunity team, Can someone tell me the difference between ATF and Test Management???? Thanks in advance. 

Case record with 'undefined' sys_id

I have stumbled across a old case record that was created way back in 2019. When I copy the sys_id of the record it shows 'undefined' and I am not able to open the case record as it will just timeout. Why would the sys_id be undefined?

ThunderDev by Tera Guru
  • 896 Views
  • 5 replies
  • 0 helpfuls

Resolved! Fields Value undefined

Hello, I have a BR to create Change Request from our Requested Item.But the result of the Description field in Change request is like thisThe expected result should be the value fill up by user like below.  

Vengeful_0-1710483638720.png Vengeful_0-1710483459733.png Vengeful_1-1710483531316.png
Vengeful by Mega Sage
  • 528 Views
  • 4 replies
  • 2 helpfuls

Resolved! Third-Party Risk Management

In TPRM, I have a Vendor Risk Task (VRT) entry, and there is an option to "[Discuss]" in the top right of my screen.  When I click on the Discuss button, I do not have the ability to select any names, such as "Abel Tuter", in my test PDI environment....

Resolved! Service Portal logout page setting

Hi community, Anyone knows how I can configure Service Portal Logout page? Right now when user log out, they are taken to csm_index page, which I want to change it to the login page instead. Many thanks!

Resolved! Can't manually change user's password via script

I'm trying to "disable" local logon for all accounts imported from AD (so that admins and other local accounts can still use local logon) by setting users' passwords to a random string. Here's the script (partially provided by this ServiceNow doc var...

OliverAnderson_0-1709919333909.png

Pop up dialog box for selecting choice in workspace

Hi, Anyone knows how I can mimic below popup dialog choice in Asset Workspace to other workspace? I would like to have a "Create New Case" button may be in a list, then when user click that button, they have to choose one of the choice popup like bel...

Screenshot 2024-03-04 at 14.27.26.png