Hi,Requirement (POC): Platform analytics - "Mean time between critical incidents"Problem: To get the time difference using opened by field. Reference:Reference script: (OOTB - Incident.CloseTime.Hours) var diff=function(x,y){return y.dateNumericV...
Any advice on passing the system admin exam would be appreciated.
Hi, can anyone clarify the key differences between a regular (TASK), a Change Request task (CTASK) and a Service Catalog SCTASK). a comparison table will be great. Thanks
Hi Everyonei have completed the System Adminstrator looking for new role with new challengesplease guild and help me for career growth in snow thankyou
In terms of complexity, development and implementation, what are key differences and similarities b/w CTASK and STRY? From this, we want to understand why CTASKS cannot be estimated like we do for Stories
Hi Everyone, I am looking for the best way to get an overview of license utilization for ITIL users. Specifically, I want to track when a user last accessed the system or work on a ticket so we can identify and remove unused ITIL licenses. Any advi...
Hi Everyone, I posted this problem in Nov of last year. When adding information in this field, it is still not emailing the customer with the updated additional comment information for the customer. I've looked at the email logs, no errors. Not sure...
After upgrading to Xanadu, the "ServiceNow Performance dashboards" on the dashboard have disappeared.Is there a new place to check instance memory information, etc.?
I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...
Hi Everyone,I am attempting to create a report or export a list of users who have access to a set of dashboards. While I have located a specific table (sys_report_users_groups) that displays the list of users with access to reports, I have been unabl...
Hi all, I am trying to create some customized Security Attributes with Data filtration, but it doesn't work. My objective is simple: Give access to Incidents assigned to the group "Network" only for user with the department "Sales". Then I have creat...
KB0018271 article is currently in draft stage despite being on version 15.0 Draft articles always have a non-Zero value after the decimal point(.01.02.) This i causing KB0018271 to not be available to the end user despite it being intended to be in p...
Hello,I am attempting to transfer update sets from our development instance to the production environment. I have successfully captured and marked the local update set as complete. However, when I create a new connection in the update source and test...
I created a client-side script in a service offering that makes an Ajax call to a script include. Is there a particular role the user must have for ServiceNow to allow the client-side and server-side scripts to communicate with each other? The server...
Dear ServiceNow Support Team, I hope this email finds you well. My name is Jeff St. Fleur, and I recently enrolled in the Certified System Administrator training program.I have successfully completed the Welcome to ServiceNow course and wanted to inq...