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Agent Workspace Generate BeyondTrust Session Key Button

Hello - Anyone know why the 'Session Key' button would work in service portal but not Agent Workspace?The button is visible in Agent Workspace but when you click it nothing happens.  I've checked the UI actions and the workspace client scripts are ad...

Tracey6 by Tera Contributor
  • 540 Views
  • 1 replies
  • 1 helpfuls

Project Planning Console - Actual hours logic

Hello there,in our project planning console, the 'Actual hours' field is only filled if the resource plan for the resource has the status 'Allocated'. I would like to change the logic and also show 'Actual hours' if the resource plans have the status...

sefiks by Tera Contributor
  • 317 Views
  • 1 replies
  • 0 helpfuls

Resolved! Filter preapproved standard change based users assignment group

Hi all, does anyone know if it is possible to filter the list of preapproved standard change templates based on the logged in users assignment group?  This is the list you get when you request to create a change. It opens landing page (UI page) 'Chan...

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CCZMAX1 by Mega Sage
  • 672 Views
  • 4 replies
  • 4 helpfuls

Resolved! Create provider notification for knowledge approval -Next Experience

I have a requirement to create a provider notification when knowledge is approved. I created a provider notification but did not get a notification.  I see the approved knowledge via log. â€ƒâ€ƒâ€ƒâ€ƒI attached the content, log, and notification and want to ...

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nebiata by Tera Expert
  • 470 Views
  • 1 replies
  • 0 helpfuls

Resolved! ServiceNow Administration fundamentals exam

Hi, please suggest me what are the topics needs to be concentrated and how do I attempt ServiceNow admin fundamentals exam.  I have attended session few months ago. but, as part of workload not able to attempt the exam immediately.  need some suggest...

chakkavishnu by Tera Contributor
  • 1564 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Current Variable to Subject Line in Workflow Notification

Hello, I'm trying to figure out a way where we can add a current Variable ${current.variables.variablename} to the subject line of a Workflow Notification for a catalog item to alert a certain amount of users. The message body is picking up the ${cur...

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Aaron25 by Tera Guru
  • 691 Views
  • 2 replies
  • 3 helpfuls

Resolved! Group Approval getting skipped

Hi Everyone, We have a catalog item that requires 3 approvals.The 1st (user manager) and 2nd (AOA POC) approvals are working, but the 3rd one (AOA Head) is being skipped. Skipped error Group approval setting // Set the variable 'answer' to a comma-se...

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Vengeful by Mega Sage
  • 532 Views
  • 5 replies
  • 0 helpfuls

Service-now instance again switching back to new UI version

Hi all, As all of you know, service-now UI has changed since last upgrade or just before that.I have habituated to older UI view and hence I go to system properties, and find out the propertyglide.ui.polaris.experienceand make the value to false. The...

Lucky1 by Tera Guru
  • 854 Views
  • 1 replies
  • 0 helpfuls

allow the use of create/update labels from dashboards

Hi All,I couldn't add or edit any labels from Dashboards.When I checked in docs, there are no roles required to add or modify labels.But, I am getting an error message as  ""Error Message You do not have permission to update label".Can anyone let me ...

SaiA by Tera Contributor
  • 451 Views
  • 2 replies
  • 0 helpfuls