Unable to clone
I cannot clone target and receiving the following error.Which URL shall use as target URL?I am using the one attached and received via email but getting an error
Forum Posts
Create Case Greyed out for HR Agent Workspace
Hello, We have an issue where the option to create a HR Case is greyed out when selecting the service Payroll Query in Agent Workspace selecting other services the create case button is not greyed out. It works fine in Standard UI for Payroll Query s...
Survey - Issue with Trigger Condition User Field
Our organization uses the CSM module and aims to send a survey after closing a case. I configured the "Opened By" field for the user, and the survey triggers once the case is closed.However, the requirement is for the case's contact person to receive...
Public Resume not showing anything once made public in my profile and security settings
Does anyone know why the resume will not show once the settings have been changed in my security profile?
Resolved! Creating an OpenID Connect (OIDC) configuration for Single Sign-On (SSO)
Hello my fellow experts,I really struggle to get SSO working with OIDC. Here is what I tried: I created an OpenID Connect (OIDC) configuration for Single Sign-On (SSO) as described in the product documentation. (Create an OpenID Connect (OIDC) config...
Resolved! Software Models
Hi Team, Do you have any suggestions on how best to clean Software Models (installed in Computers) in SAM Pro?
ServiceNow - allowing external customers to authenticate with Azure B2C / Azure B2B
Hi All, I work for an organization that provides services to school districts; we also serve our internal staff. ServiceNow is the portal for our employees and external customers to submit requests/incidents. Recently, I've been asked to find a way...
Resolved! Securing inbound call center
Hi SNOW community, We are in the process of migrating to SNOW portal. In between this we came across a scenario to ascertain ways to secure our inbound call center. Meaning if an external caller directly calls to the IT helpdesk - what are the ways t...
Virtual Agent Dynamic Choice. How to change prompt that comes up when there is only one option?
I have a Dynamic Choice component in a Virtual Agent flow.The Node name is "Choices"The Prompt should be: "Please choose the device you are having issues with"I'm populating the options from a json in the following way: (function execute() { ...
Resolved! Insert a field from another table to another table
Is it possible to add a column field from another table to another table? I mean different table.Like this dictionary entry from Change Task [change_task table], I want to add it to Change Request [change_request].How can I add it to Change Request [...
Removing 2 Roles from a Group Also Removed Roles Granted by Other Groups, Inherited By the 2 Roles
I have a group called Viewer. It had 2 Roles that granted too much access so they were removed: x_except_man.user and sm_user. Those Roles contained the itil Role. So removing those 2 Roles from the group also removed the itil Role from all group mem...
Servicenow integration testing
Hello Team, I wish to do integration testing for Workday, SCCM Integration. Are there any ATF which can be used or specific use cases
Resolved! Primary Email Mismatch
Hello! It has been discovered that there is an email address mismatch between sys_user email and cmn_notif_device email_address for some of our users. If we manually update an email address within the sys_user table, the business rule 'Update Email...
Business rule query
We created a business rule to restrict Risk and Risk acceptance task to search if logged in user is not the same as the owner and assigned_to. sn_risk_risk - Owner(function executeRule(current, previous /*null when async*/) { // Allow admins and u...
Resolved! Export all fields associated with cases created between years 2022 - 2025.
What are the Admin Level(s) and the steps that I must execute to export all fields associated with cases "CS0000000". The "Notes" pane (see attachment) contains Watchlist, ADO ID, Tracking Number, ADO Link Activities, and Original Email fields that m...
