We have a working integration spoke between ServiceNow and our ERP system. The current flow I'm building out allows a user to submit an incident for an ERP password reset. The flow is working, users are getting their new passwords, and the respon...
From this module Site Risks, visible only to users that have role: sn_risk.site_head, sn_risk.site_risk_managerLink Type The requirement is that when a user that a member of those roles open the Site Risks he or she can only see the lists of Risks re...
Hello, I want to hide some choices but don't want to delete them.Because some choice type fields are configrated to have dependencies.Ex) [field_1]-choice_a, choice_b, choice_c [field_2]-choice_d, choice_e *They will appear if choice_a are selec...
What is your best study hack for the exam? Or if you found a particular section was more worth studying.
We plan to store the values processed within the flow in flow variables.I am planning to create a notification record with the "Send Notification" action.Can flow variables be used in notification records?
We have a role policy_exception that is for All Policy Exception module ACL - read And this role is added to the Global Service Desk group.However, when the members of the Global Service Desk is trying to open the All Policy Exception module they can...
Has anyone experienced an access error pertaining to the DocuSign Spoke in a flow after the Xanadu upgrade?When our flow executes we get the following error: "Error: Cannot find function buildVerificationPayload in object"referencing DocusignUtils()....
We have quite a few plug-ins (~175) in our Washington, DC instance. There's not a sort plugin by update available in application manager. It can be time-consuming keeping them all up-to-date. This even scheduling the installation. How is everyon...
Our survey trigger stopped working and has not assigned a survey for a number of Incidents.I would like to manually assign those missed surveys out, however, when I do a manual assignment, there is no field to enter the related incident number. The ...
Good afternoon, I see that user criteria can be applied to widgets on the Service Portal (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html), however, I am curious if the same can...
Has anyone had experience with the financials in "Classic View" in the Project Workspace and the financials in the "New workspace" not matching? I am trying to figure out why the Classic View financials seem to be accurate, but the "new view" has d...
¿How to update the System Email Account password when using OAuth2?We configure OAuth 2.0 Authentication on our ServiceNow instance with Azure as a Third Party Provider Identity giving the retirement of Basic Auth, for security reasons we are needing...
Hi Everyone,We recently transitioned to the Next UI Experience, and we've noticed an issue where the Instance Banner Logo does not provide the option to "Open in New Tab" or "Open in New Window" when right-clicked.In the Classic UI, right-clicking on...
Hi Experts, Can you please assist, I need to modify the Planned Release Communication template, I have checked the Email Templates I couldn't find this template. Can anyone please help me find it? Regards,Kamva
