Hello all, I was wondeering if anyone had examples of PSR for managed services? Company A is selling/offering managed services product B which contains incident management services, problem, change, event, etc.How would you define the PSR?
Noticed an issue in storying the external order identifier for customer order. Tried both below ways in the request body: 1) "externalId": "123465", 2) "externalId": [ { "owner": "TMF", "externalIdentifierType": "POnumber", "@type...
How do I change the color of the State displayed in Order Timline?For example, I want to change the color of “Completed” from green to blue.
Hi everyone,I am just wondering whether Attribute-based costing is exist in ServiceNow, or not,,,From Attribute-based pricing point of view, depending on the selected attribute's value, we can adjust the price of the product.Then, I am thinking that ...
Hi, is there a way to identify the workflows ID's which are executed / getting executed for the Service Orders For a cancel order, I need to create a workflow to revoke the changes that were made by the provide order, but I need to get the details of...
Dear Community,As a beginner in ServiceNow, I am currently in the process of trying to locate the TMF API for catalog requests that are stored in the SC_Request table. I have been searching for a direct TMF API but have been unable to find one thus f...
Hello,Use case: Customer can order x routers as part of Managed service offering and require installation at different locations. Using OMT only, how can we meet this requirement? It looks like location is at the order line level → do we have to crea...
Hi Team, is there a ServiceNow documentation available having the details of processes that will happen in case of Inflight changes / cancels on Service Orders? In one pf the post I read that after cancel is received for an Service Orders, all the in...
Hi, just want to know as how to set PONR for service orders. I suppose these will be set in Provide Journey orders and will be used by In-flight change/cancel orders, can someone please guide to the documentation / process for the same, thank you..!!...
What is the guideline / best practices to follow in order to choose the right CI class for the network equipments . we have around 180+ types network equipments . getting mixed direction to choose the CI class . few suggest to choose base class ( ne...
Hi,I have created in the Network Inventory Workspace:Equipment Holder Model (Model category = Equipment Rack, Name = Rack)Equipment Holder Model (Model category = Slot, Name = Rack Slot)Network Model Relationship (Type = Rack to Slot, Child = Rack Sl...
Hi Team, Do we have any OOB actions to create Network site in TNI model? So that Site name feild will be auto populate with default naming convention provided by Servicenow. Please advise ThanksVinay
Hi How to manage fibre channels and lambdas ? How do i Model DWDM (Dense wavelength-division multiplexing) How do i Model ROADM (Reconfigurable optical add-drop multiplexer)What tables are used and if there is no table can I create its own class and ...
Hello Community, Could you explain the importance of the resourceSpecification and serviceSpecification parameters in the GetProductSpecificationByID Product Catalog Open API (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integra...
Can someone please suggest, what does the following error means?{ "code": 1, "reason": "Invalid payload: Order creation failed", "message": "Invalid payload: Order creation failed", "details": [ { "message": "The undefined value has...
