Can someone please suggest, what does the following error means?{ "code": 1, "reason": "Invalid payload: Order creation failed", "message": "Invalid payload: Order creation failed", "details": [ { "message": "The undefined value has...
We need to model CFS, RFS, Resource and its Installed Base Item (IBI). Project is using OMT and CSM along with ITSM. There are 2 options:We can model CFS and RFS in OMT Service Specification and resource as Resource Specification. Further Resource S...
Dear Experts OMT has native support for order line state transitions based on the state lifecycle as explained on the below doc.https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/reference/order-mgt-state-values....
Hi All,For my usecase, I need to take the decomposition from CFS layer(the decomposition will give CFS-RFS mapping). How can I trigger that using Service Order Open API?Please ask for more details if required. TIA
Dear Experts Can someone guide me with this , is there a feature in OMT that can help you define certain UI based rules on the spec char of Product Spec in OMT , like below : 1. If a given spec char has a value , only then display certain other char...
Our requirement is to create a seperate service order when a order is cancelled inflight (revision operation = cancel).Tried staggering decomposition method to achieve this. Created a characteristics to trigger the decomposition, but attribute mappin...
while creating order using payload - monthly recurring charges are not visible however part of payload itself.has anyone seen this issue before. pls guide.
Hi, We are using the order capture UI ServiceNow available in CSM Workspace to capture the customer order. In our case, the customer order can have multiple sites and each site can can different set of product offerings. Now during the order capture,...
I need to create a CFS for hardware and it will have some Specification Characteristics associated with it (e.g. HarwareName, HardwareQty etc.)Now, if the northbound systems sends me order for only one hardware type then I would be able to catch its ...
Hello All, I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error. I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in ...
Hello All:I understand what Specification Categories do and how they link to Model Categories to drive the creation of CIs and Assets. If we are not interested in the inventory management and management of the CIs and are using OMT purely for order d...
Hi Team, We observed that there is view impacted after upgrading plugins for TNI module. Scenarios : We had some form changes and all were looking good before plugin upgrade, But after upgrade all views like default veiw, inventory view etc.. are res...
Hi Team, I am trying to achieve physical connection naming convention. Naming format would be : A-end equipmentname/slot/card/port-Z-end equipmentname/slot/card/port-Linktype Naming convention rule has to be implemented when user creates an instance ...
I had an initial review of the Service Order Management feature and was a bit stuck on defining a service specification. I would like to define a characteristic specification and characteristic value specification as defined by the TMF 620 and TMF 63...
Hi Team, I have a sub-flow 'XYZ' and would like to backtrace from all places it is invoked from.Whether Subflow can be triggered from any other place apart from flows? how to know what all flows the subflow is invoked from? RegardsVijay