Hi, We are using the order capture UI ServiceNow available in CSM Workspace to capture the customer order. In our case, the customer order can have multiple sites and each site can can different set of product offerings. Now during the order capture,...
I need to create a CFS for hardware and it will have some Specification Characteristics associated with it (e.g. HarwareName, HardwareQty etc.)Now, if the northbound systems sends me order for only one hardware type then I would be able to catch its ...
Hi Team - I am working on Telecom Order Management and need to send the Billing / shipping / logistic details to SAP system using Rest API, so just wanted to know if there is any document available for reference or what are the steps to take care of....
Hi Team, I have senario as we need to create physical connection between A(port-1) & B(port-2) devices.A-----B Lets assume A & B Device has 10 ports each (P1,P2,P3....P10) I need to create physical connection between A(port-1)--------B(port-1) using...
As a SDF Leader, I need the ability to view team members capacity or assigned tasks in progress so that I can adjust their workload accordingly. Is this possible in ServiceNow OM?
As a SDF agent, I need the ability to reject, place, follow up, schedule and close out orders, track these steps systematically and perform these actions in bulk. Is this feasible using ServiceNow Order Management?
Hello All:This might be a really simple question but I am testing out Service Bridge and wanted to first Publish a Product Offering catalog in the "Provider" instance but the State field is read-only and there is no UI Action to publish it either. Is...
Hi Team, I have senario like, I am updating record via flow designer using update record action, where if duplicate record got updated then error will show in flow(duplicate record handled via BR) Now the question here, How to handle error when it oc...
Hello All, I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error. I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in ...
Hello,In the SN official doc, they show an use case with multiples PONR within the same order line.Is this correct? Can you have multiple PONRs? If yes, how? when PONR is triggered, it flag TRUE at order line, thus preventing changes on any product o...
Hello,How do we manage multi-language requirement, e.g. a Characteristic has to be in english and french depending on user settings?thank you
Hello All:I understand what Specification Categories do and how they link to Model Categories to drive the creation of CIs and Assets. If we are not interested in the inventory management and management of the CIs and are using OMT purely for order d...
I have enabled the product auto approval in system properties and this is not working.do i need to make any other configurations. Pls advise. Thanks. sn_ind_tmt_orm.enable Auto approval is not working
Hi Team, I need to create subflows to instantiate XYZ (device) I will get 5 variables/values(a,b,c,d,e) from main flow, using those inputs, my subflows has to instantiate XYZ(device) Questions :How to read these variables/values in subflows? Once rea...
Hello All:I need some help understanding the connection between a Catalog Item and a Product Offering. If I want to allow a customer to order a router I can create it either create a Product Offering for it and mapping it to a Resource Spec, or just ...
