What is the guideline / best practices to follow in order to choose the right CI class for the network equipments . we have around 180+ types network equipments . getting mixed direction to choose the CI class . few suggest to choose base class ( ne...
Hi,I have created in the Network Inventory Workspace:Equipment Holder Model (Model category = Equipment Rack, Name = Rack)Equipment Holder Model (Model category = Slot, Name = Rack Slot)Network Model Relationship (Type = Rack to Slot, Child = Rack Sl...
Hi Team, Do we have any OOB actions to create Network site in TNI model? So that Site name feild will be auto populate with default naming convention provided by Servicenow. Please advise ThanksVinay
Hi How to manage fibre channels and lambdas ? How do i Model DWDM (Dense wavelength-division multiplexing) How do i Model ROADM (Reconfigurable optical add-drop multiplexer)What tables are used and if there is no table can I create its own class and ...
Hello Community, Could you explain the importance of the resourceSpecification and serviceSpecification parameters in the GetProductSpecificationByID Product Catalog Open API (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integra...
Can someone please suggest, what does the following error means?{ "code": 1, "reason": "Invalid payload: Order creation failed", "message": "Invalid payload: Order creation failed", "details": [ { "message": "The undefined value has...
We need to model CFS, RFS, Resource and its Installed Base Item (IBI). Project is using OMT and CSM along with ITSM. There are 2 options:We can model CFS and RFS in OMT Service Specification and resource as Resource Specification. Further Resource S...
Dear Experts OMT has native support for order line state transitions based on the state lifecycle as explained on the below doc.https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/reference/order-mgt-state-values....
Hi All,For my usecase, I need to take the decomposition from CFS layer(the decomposition will give CFS-RFS mapping). How can I trigger that using Service Order Open API?Please ask for more details if required. TIA
Dear Experts Can someone guide me with this , is there a feature in OMT that can help you define certain UI based rules on the spec char of Product Spec in OMT , like below : 1. If a given spec char has a value , only then display certain other char...
Our requirement is to create a seperate service order when a order is cancelled inflight (revision operation = cancel).Tried staggering decomposition method to achieve this. Created a characteristics to trigger the decomposition, but attribute mappin...
while creating order using payload - monthly recurring charges are not visible however part of payload itself.has anyone seen this issue before. pls guide.
Hi, We are using the order capture UI ServiceNow available in CSM Workspace to capture the customer order. In our case, the customer order can have multiple sites and each site can can different set of product offerings. Now during the order capture,...
I need to create a CFS for hardware and it will have some Specification Characteristics associated with it (e.g. HarwareName, HardwareQty etc.)Now, if the northbound systems sends me order for only one hardware type then I would be able to catch its ...
Hello All, I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error. I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in ...
