Hello All:I need some help understanding the connection between a Catalog Item and a Product Offering. If I want to allow a customer to order a router I can create it either create a Product Offering for it and mapping it to a Resource Spec, or just ...
Hi Team, We observed that there is view impacted after upgrading plugins for TNI module. Scenarios : We had some form changes and all were looking good before plugin upgrade, But after upgrade all views like default veiw, inventory view etc.. are res...
Hi, Just wanted to check whether is it possible to export "Service Specification" with all its characteristics and relationships? So that this exported file can then be imported into another instance. Thank You, Kind Regards,Ashwajit
I need Service bridge version 1.1.0 (not legacy one) pre cloning and post cloning steps
Hi Team, I have requirement, when we create instance of equipment using change model or API Equipment name & Hostname need to create as per customer rule depends on type of equipment user creates. How to achieve this?
Hi Team, I am trying to achieve physical connection naming convention. Naming format would be : A-end equipmentname/slot/card/port-Z-end equipmentname/slot/card/port-Linktype Naming convention rule has to be implemented when user creates an instance ...
Hello, is it possible to include additional object in the OOTB TSQ API as we need to send some additional details in the service qualification request. Currently I can see that the qualificationResult sent is qualified/unqualified etc., but we need t...
I had an initial review of the Service Order Management feature and was a bit stuck on defining a service specification. I would like to define a characteristic specification and characteristic value specification as defined by the TMF 620 and TMF 63...
Hi,Getting error message while creating CI using "Create Equipment" Record Producer.
Hi Team, I have a sub-flow 'XYZ' and would like to backtrace from all places it is invoked from.Whether Subflow can be triggered from any other place apart from flows? how to know what all flows the subflow is invoked from? RegardsVijay
Hi Team, I have created Service Specification, Product Specification, and Product Offerings. As per the document the product model (cmdb_model) and Service models (cmdb_service_product_model) need to be generated on the product offering published but...
Hi, We are planning to utilize Trouble Ticket Open API and currently, we are on Utah release. https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html Can we purchase this API & its ...
Hi Team, How to take backup of dev instance like we have equipment modelling, flow designs, scripts, rules. what if dev instance crashed or no working in some conditions, how to take backups in servicenow dev instance. please guide. ThanksVinay
Hi, I need some help regarding the new update in service bridge in the Washington release ,In the new release service bridge has provided two types of authentication types 1.Service Bridge(AES)2.KMF(AES) when I am trying to establish a connection usi...
Has anybody synced the remote task definition in service bridge for providers version 1.1.0. I am facing a issue while syncing it. I have created a Remote task definition and mapped some fields and setup the consumer criteria and published it . But a...
