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Resolved! Characteristic value not being passed from CFS to RFS

All:I have tried to diagnose the issue but have not been successful. I have attached the diagram of the Catalog Hierarchy for the Product Offering I have created. Everything works fine until the CFS, but for some reason the value of a  Characteristic...

Resolved! Decomposition rule

in the servicenow doc, it says decomposition rule are only valid for product specification (source)  https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/task/order-mgt-specification-rels.html yet, I've been testin...

Resolved! Order not getting decomposed

Hello All:I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provid...

Communicating within domain orders

Hi members, As per recommendation in sample flows/sub-flows in OMT demo data, Order Stage is used to control the flow progression among several domain order flow. For example, a CFS flow should only start after its child RFS has order stage as X. For...

MolayD21 by Giga Guru
  • 892 Views
  • 2 replies
  • 0 helpfuls

Resolved! Inflight change/cancel

Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...

Resolved! Inflight Order Change - Contact

Dear members, As per OMT product documentation, NOW OMT supports amending contact information.  Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...

molayd_0-1700648147134.png
MolayD21 by Giga Guru
  • 1041 Views
  • 1 replies
  • 0 helpfuls

Resolved! Dependency declaration for service orders

Hi, I want to define dependency among the service orders (for the CFS and RFSs), which are getting generated after decomposition. Currently there is no sequence maintained for the service orders. So all the service orders are getting executed paralle...

Resolved! ServiceOder Open API throw error while using external ID

I am using Service Order Open API to create service order. I am using the example payload given in servicenow document. I have just removed the sys_id and updated them with external ID. External ID for Service Specification, Place, Account and Contac...

Customer Order Managment vs Order Management

Could use some pointers, tips or hints.  What is the difference between these two "modules" within SN?  Why would I look at one vs the other when looking at customer orders or customer line items?  I know that the table structure (columns) are slight...

order_mgmt_pic.png
lentzm1 by Tera Contributor
  • 1821 Views
  • 1 replies
  • 1 helpfuls

Resolved! Automatically Create Customer Account from incoming Payload

Hello everyone, My organization is working in the Order Management for Telecom, Media & Tech application. Currently, we're using the OOTB functionality where customer accounts need to be set up in ServiceNow before they can be sent via payload. If th...

cnharris1 by Kilo Sage
  • 1586 Views
  • 5 replies
  • 2 helpfuls