Hello All:I understand what Specification Categories do and how they link to Model Categories to drive the creation of CIs and Assets. If we are not interested in the inventory management and management of the CIs and are using OMT purely for order d...
Hi Team, We observed that there is view impacted after upgrading plugins for TNI module. Scenarios : We had some form changes and all were looking good before plugin upgrade, But after upgrade all views like default veiw, inventory view etc.. are res...
Hi Team, I am trying to achieve physical connection naming convention. Naming format would be : A-end equipmentname/slot/card/port-Z-end equipmentname/slot/card/port-Linktype Naming convention rule has to be implemented when user creates an instance ...
I had an initial review of the Service Order Management feature and was a bit stuck on defining a service specification. I would like to define a characteristic specification and characteristic value specification as defined by the TMF 620 and TMF 63...
Hi Team, I have a sub-flow 'XYZ' and would like to backtrace from all places it is invoked from.Whether Subflow can be triggered from any other place apart from flows? how to know what all flows the subflow is invoked from? RegardsVijay
Hi Team, I have created Service Specification, Product Specification, and Product Offerings. As per the document the product model (cmdb_model) and Service models (cmdb_service_product_model) need to be generated on the product offering published but...
Hi Team, We have requirement as to handle Naming convention for Device & Hostname when we register or create in ServiceNow platform. Ex : Below is the example and logic has to work for type of devices like, OLT, ABC, CBZ etc. Equipment name Ho...
All:I have tried to diagnose the issue but have not been successful. I have attached the diagram of the Catalog Hierarchy for the Product Offering I have created. Everything works fine until the CFS, but for some reason the value of a Characteristic...
getting errors while submitting the order The configuration on 1 order line does not match any product model. Please check order line: [ORDL0001218] Pls advise what could be reason and how to fix it.
in the servicenow doc, it says decomposition rule are only valid for product specification (source) https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/task/order-mgt-specification-rels.html yet, I've been testin...
How can we use SD WAN with service now?
Hello All:I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provid...
Hi members, As per recommendation in sample flows/sub-flows in OMT demo data, Order Stage is used to control the flow progression among several domain order flow. For example, a CFS flow should only start after its child RFS has order stage as X. For...
Hi,I have a scenario, wherein the order will take multiple days to complete. I want to implement inflight cancel/change on this order. These actions will not be through the UI, rather I need them to be implemented programmatically. In addition to thi...
Dear members, As per OMT product documentation, NOW OMT supports amending contact information. Is it only for Order Line Item Contact (sn_ind_tmt_orm_order_line_item_contact) or also applicable for Contact (customer_contact) which is mainly tied to ...
