Operation on bulk orders
As a SDF agent, I need the ability to reject, place, follow up, schedule and close out orders, track these steps systematically and perform these actions in bulk. Is this feasible using ServiceNow Order Management?
Forum Posts
Publishing a Product Offering Catalog
Hello All:This might be a really simple question but I am testing out Service Bridge and wanted to first Publish a Product Offering catalog in the "Provider" instance but the State field is read-only and there is no UI Action to publish it either. Is...
Resolved! Error handling for update record action in flow designer
Hi Team, I have senario like, I am updating record via flow designer using update record action, where if duplicate record got updated then error will show in flow(duplicate record handled via BR) Now the question here, How to handle error when it oc...
Resolved! Not able to open CSM/FSM workspace in PDI
Hello All, I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error. I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in ...
Resolved! Multiple PONR scenario
Hello,In the SN official doc, they show an use case with multiples PONR within the same order line.Is this correct? Can you have multiple PONRs? If yes, how? when PONR is triggered, it flag TRUE at order line, thus preventing changes on any product o...
OMT multi language support
Hello,How do we manage multi-language requirement, e.g. a Characteristic has to be in english and french depending on user settings?thank you
Resolved! Uses of Specification Categories
Hello All:I understand what Specification Categories do and how they link to Model Categories to drive the creation of CIs and Assets. If we are not interested in the inventory management and management of the CIs and are using OMT purely for order d...
Resolved! sn_ind_tmt_orm.enable Auto approval is not working
I have enabled the product auto approval in system properties and this is not working.do i need to make any other configurations. Pls advise. Thanks. sn_ind_tmt_orm.enable Auto approval is not working
OMT to TNI (Flow to Subflow)
Hi Team, I need to create subflows to instantiate XYZ (device) I will get 5 variables/values(a,b,c,d,e) from main flow, using those inputs, my subflows has to instantiate XYZ(device) Questions :How to read these variables/values in subflows? Once rea...
Resolved! Should a router be created as a Catalog Item or a Resource Specification or both?
Hello All:I need some help understanding the connection between a Catalog Item and a Product Offering. If I want to allow a customer to order a router I can create it either create a Product Offering for it and mapping it to a Resource Spec, or just ...
Resolved! View impact after upgrading plugins
Hi Team, We observed that there is view impacted after upgrading plugins for TNI module. Scenarios : We had some form changes and all were looking good before plugin upgrade, But after upgrade all views like default veiw, inventory view etc.. are res...
Resolved! Export Service Specification
Hi, Just wanted to check whether is it possible to export "Service Specification" with all its characteristics and relationships? So that this exported file can then be imported into another instance. Thank You, Kind Regards,Ashwajit
I need Service bridge version 1.1.0 (not legacy one) pre cloning and post cloning steps
I need Service bridge version 1.1.0 (not legacy one) pre cloning and post cloning steps
Create naming convention while create instance of equipment
Hi Team, I have requirement, when we create instance of equipment using change model or API Equipment name & Hostname need to create as per customer rule depends on type of equipment user creates. How to achieve this?
Resolved! How to get relationship values available under network interface instance page.
Hi Team, I am trying to achieve physical connection naming convention. Naming format would be : A-end equipmentname/slot/card/port-Z-end equipmentname/slot/card/port-Linktype Naming convention rule has to be implemented when user creates an instance ...
