while creating order using payload - monthly recurring charges are not visible however part of payload itself.has anyone seen this issue before. pls guide.
Hi, We are using the order capture UI ServiceNow available in CSM Workspace to capture the customer order. In our case, the customer order can have multiple sites and each site can can different set of product offerings. Now during the order capture,...
I need to create a CFS for hardware and it will have some Specification Characteristics associated with it (e.g. HarwareName, HardwareQty etc.)Now, if the northbound systems sends me order for only one hardware type then I would be able to catch its ...
Hello All, I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error. I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in ...
Hello All:I understand what Specification Categories do and how they link to Model Categories to drive the creation of CIs and Assets. If we are not interested in the inventory management and management of the CIs and are using OMT purely for order d...
Hi Team, We observed that there is view impacted after upgrading plugins for TNI module. Scenarios : We had some form changes and all were looking good before plugin upgrade, But after upgrade all views like default veiw, inventory view etc.. are res...
Hi Team, I am trying to achieve physical connection naming convention. Naming format would be : A-end equipmentname/slot/card/port-Z-end equipmentname/slot/card/port-Linktype Naming convention rule has to be implemented when user creates an instance ...
I had an initial review of the Service Order Management feature and was a bit stuck on defining a service specification. I would like to define a characteristic specification and characteristic value specification as defined by the TMF 620 and TMF 63...
Hi Team, I have a sub-flow 'XYZ' and would like to backtrace from all places it is invoked from.Whether Subflow can be triggered from any other place apart from flows? how to know what all flows the subflow is invoked from? RegardsVijay
Hi Team, I have created Service Specification, Product Specification, and Product Offerings. As per the document the product model (cmdb_model) and Service models (cmdb_service_product_model) need to be generated on the product offering published but...
Hi Team, We have requirement as to handle Naming convention for Device & Hostname when we register or create in ServiceNow platform. Ex : Below is the example and logic has to work for type of devices like, OLT, ABC, CBZ etc. Equipment name Ho...
All:I have tried to diagnose the issue but have not been successful. I have attached the diagram of the Catalog Hierarchy for the Product Offering I have created. Everything works fine until the CFS, but for some reason the value of a Characteristic...
getting errors while submitting the order The configuration on 1 order line does not match any product model. Please check order line: [ORDL0001218] Pls advise what could be reason and how to fix it.
in the servicenow doc, it says decomposition rule are only valid for product specification (source) https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/task/order-mgt-specification-rels.html yet, I've been testin...
How can we use SD WAN with service now?