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CTA Exam Prep Advice on Real Scenario

 I’m currently on my journey to prepare for the ServiceNow CTA exam and have been exploring multiple study resources, including whitepapers, documentation, and hands-on practice in my instance. Recently, I started using CertsMatrix to practice scenar...

MarlinGomez_ by • Tera Contributor
  • 4423 Views
  • 11 replies
  • 9 helpfuls

ServiceNOw delta exam

Dear all,I am currently have a Sys Admin and Developer Service now certification.I am now working all times with ServiceNow, it depends on  customer project and need but I try to keep as I can my Certification through running all time so called Delta...

User687957 by • Mega Guru
  • 1532 Views
  • 2 replies
  • 1 helpfuls

Application Developer vs Implementer

Hi all,I am an Automation Developer with approx. seven years of experience in tools such as Power Automate, UiPath and related technologies. I am currently looking to expand my knowledge. ServiceNow has recently caught my attention, and I have gone t...

VitalieC by • Kilo Contributor
  • 915 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to start Delta Exam CSA Zurich

i completed the CSA in October.Now I receive the message to complete the delta exam for Zurich. (see screenshot 1)I see that no payment is due (see screenshot) and can continue to access my delta exam. Then I receive following message (see screenshot...

MirkoV by • Tera Contributor
  • 5160 Views
  • 9 replies
  • 12 helpfuls

Resolved! CSA ebook Zurich

Hello everyone,I am new to ServiceNow and have completed a few courses on the learning.servicenow platform. I am planning to prepare for the CSA foundations exam; however, I noticed that the platform, eBook, and training materials are all based on th...

Vinudeep by • Tera Contributor
  • 2090 Views
  • 2 replies
  • 2 helpfuls

Lab 4.2.1 Create Access Control

hi, i have a question wrt the steps to Establish ACL Rules for the Incident table for this particular lab.  i have tested the same steps on Xanadu and Zurich instances and both platforms yielded the same results. even after creating the ACL rules for...

zamriy by • Tera Contributor
  • 971 Views
  • 2 replies
  • 0 helpfuls

Lab 4.2.1 Create Access Control

hi,i have a question wrt the steps to Establish ACL Rules for the Incident table for Lab 4.2.1 in SNAA Course. i have tested these lab steps on both Xanadu and Zurich instances and both yielded the same results. after following all the steps to creat...

zamriy by • Tera Contributor
  • 1699 Views
  • 5 replies
  • 0 helpfuls

CSA question

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?A. Add User Account to IT KnowledgebaseB. Add User Account to ACLC. Add User Account to Hardware groupD. Add U...

MariselaE by • Tera Contributor
  • 1691 Views
  • 3 replies
  • 0 helpfuls

Delta Exam

Hi everyone,I took my CSA exam this sunday (01-11-2026) and on my badge it's saying that is at risk. Do i need to take the delta exam too?

brunocavalc by • Tera Contributor
  • 4928 Views
  • 2 replies
  • 0 helpfuls
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