Earlier this month, ServiceNow announced the Now Platform® Xanadu release, focused on providing actionable AI across the enterprise. With this release, we make progress on our AI roadmap to help organ...
After 2 months of work synthesizing all the contestant information from the Best Employee Portal Contest, we are excited to release the Best Employee Portal Summer Report! In this report we distill so...
Hello friends! For those who may have missed sessions at the User Experience Academy at Knowledge 24 (and those who weren't able to attend), we have uploaded our session recordings to the Knowledge we...
Hello User Experience Special Interest Group,Where can i find the new improvements/enhancements on UI/UX for Washington DC release. Do we have any separate link for UI updates specific to the new rele...
Figma Library Updates: Washington DC Release ServiceNow finally came to my hometown with the latest major updates the Now Platform Washington DC family release and with it new capabilities for the pla...
Let's face it: most dashboards fall short of their potential. They either regurgitate information you already know or present a dizzying array of KPIs that fail to inspire action. These uninspiring da...
What a great knowledge! If you were at our “AI All Day” session you got to customize NowAssists prompts in the platform before it was released to the general public. It was a very productive session. ...
In collaboration with Thirdera, this workshop was designed to highlight the power of usage data in bringing precision and clarity to your decisions. Thank you for attending.-- The session in K24In our...
In collaboration with Thirdera, this workshop was designed to highlight the power of usage data in bringing precision and clarity to your decisions. Thank you for attending.-- The session in K24In our...
The expected slowdown never arrived on Thursday, the final day of Knowledge. Instead, attendees were eager to absorb as much as possible, engaging deeply in sessions and discussions. At the Ask an Exp...
ServiceNow products and features are created to better the world of work, but the world of work looks a little different for every customer. How can you implement ServiceNow solutions so that they wor...
Thank you for participating in our Experience Mapping for Non-UXers session. Session abstract: Interested in understanding and improving the experience for end users but don't have the resources to co...
Yesterday at Knowledge was a whirlwind of innovation and inspiration. CJ Desai kicked off the day with highly engaging demos of Now Assist. He left the audience in awe, especially when demonstrating t...
Yesterday at Knowledge, the future of ServiceNow and its groundbreaking integration with AI technologies were showcased in a series of dynamic keynotes and discussions, captivating all of us at the UX...
You are now empowered with these leading practices that you can apply, as you bring Gen AI technology to help your end users to life. Here are some additional resources to help you continue your learn...
The Problem Our understanding of our users is incomplete. Traditional approaches of understanding users often fall short in understanding the diverse needs and behaviors of users. The Solution Underst...
Join us to learn how GenAI on the ServiceNow® platform provides transformative capabilities for companies, enhancing customer success and streamlining operations. Attendees will learn about GenAI prin...
Thanks for attending "Accelerate user validation through rapid application prototyping" at Knowledge '24! Figma facilitates collaboration among ServiceNow® product teams, aiding in concept development...
Thank you for joining our session on participatory design! Are you ready to try out participatory design at your organization to create better user experience or solve complex problems ? In our sessi...
Thanks for attending "Dive into prototyping to accelerate validation with design libraries" at Knowledge '24! In this workshop we learned how to quickly assemble mockups in Figma, validate the mockups...
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K25 Session: Fueling AI - Unlocking Content and Da...
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Share your expertise: ServiceNow Experiences and B...
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Re: Frequently Asked Questions (FAQ)
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Leading practices to drive deflection with Generat...
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SES2998 - How to deliver great accessible ServiceN...
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SES3003 - Words that work: How better UI text help...
