Re: Frequently Asked Questions (FAQ)

Hello User Experience Special Interest Group,Where can i find the new improvements/enhancements on UI/UX for Washington DC release. Do we have any separate link for UI updates specific to the new rele...

Figma updates: Washington DC Release

Figma Library Updates: Washington DC Release ServiceNow finally came to my hometown with the latest major updates the Now Platform Washington DC family release and with it new capabilities for the pla...

SES3004 - Designing actionable dashboards

Let's face it: most dashboards fall short of their potential. They either regurgitate information you already know or present a dizzying array of KPIs that fail to inspire action. These uninspiring da...

LAB1726: AI All Day - Exploring Prompt Engineering

What a great knowledge! If you were at our “AI All Day” session you got to customize NowAssists prompts in the platform before it was released to the general public. It was a very productive session. ...

SES1725 - Bridging data and design: Fall in love with metrics that lead to innovation

In collaboration with Thirdera, this workshop was designed to highlight the power of usage data in bringing precision and clarity to your decisions. Thank you for attending.-- The session in K24In our...

SES1725 - Bridging data and design: Fall in love with metrics that lead to innovation

In collaboration with Thirdera, this workshop was designed to highlight the power of usage data in bringing precision and clarity to your decisions. Thank you for attending.-- The session in K24In our...

Unforgettable close to Knowledge 24

The expected slowdown never arrived on Thursday, the final day of Knowledge. Instead, attendees were eager to absorb as much as possible, engaging deeply in sessions and discussions. At the Ask an Exp...

SES2996 - One size doesn't fit all: What UX research can do for your unique implementation

ServiceNow products and features are created to better the world of work, but the world of work looks a little different for every customer. How can you implement ServiceNow solutions so that they wor...

SES3005 - Experience mapping for non-UXers

Thank you for participating in our Experience Mapping for Non-UXers session. Session abstract: Interested in understanding and improving the experience for end users but don't have the resources to co...

Highlights and Insights from an Inspiring Day at Knowledge

Yesterday at Knowledge was a whirlwind of innovation and inspiration. CJ Desai kicked off the day with highly engaging demos of Now Assist. He left the audience in awe, especially when demonstrating t...

A Day of Discovery at Knowledge with the UX Academy

Yesterday at Knowledge, the future of ServiceNow and its groundbreaking integration with AI technologies were showcased in a series of dynamic keynotes and discussions, captivating all of us at the UX...

Leading practices to drive deflection with Generative AI for end users

You are now empowered with these leading practices that you can apply, as you bring Gen AI technology to help your end users to life. Here are some additional resources to help you continue your learn...

SES2995 & SES1720 – Beyond Personas: a comprehensive approach to understanding your users

The Problem Our understanding of our users is incomplete. Traditional approaches of understanding users often fall short in understanding the diverse needs and behaviors of users. The Solution Underst...

Lab1722 - Driving Gen AI at Scale with ServiceNow

Join us to learn how GenAI on the ServiceNow® platform provides transformative capabilities for companies, enhancing customer success and streamlining operations. Attendees will learn about GenAI prin...

SES3000 - Accelerate user validation through rapid application prototyping

Thanks for attending "Accelerate user validation through rapid application prototyping" at Knowledge '24! Figma facilitates collaboration among ServiceNow® product teams, aiding in concept development...

SES3009 – You can design! Using participatory design to reimagine ServiceNow experiences

Thank you for joining our session on participatory design! Are you ready to try out participatory design at your organization to create better user experience or solve complex problems ? In our sessi...

SES1721 - Dive into prototyping to accelerate validation with design libraries

Thanks for attending "Dive into prototyping to accelerate validation with design libraries" at Knowledge '24! In this workshop we learned how to quickly assemble mockups in Figma, validate the mockups...

SES1724 – SurveysNow: Turning Insights into Product Gold

Thank you for joining our exclusive session for savvy customers looking to revolutionize business through user satisfaction surveys! In this session, we unlocked secrets to design resonant surveys, ga...

SES2998 - How to deliver great accessible ServiceNow experiences for ALL people

Thank you for coming to the How to deliver great accessible ServiceNow experiences for All people presentation at Knowledge 2024. Accessibility is an important part of all digital experiences — and at...

Unlock the UX Potential of your Implementation at ServiceNow Knowledge 24

ServiceNow Knowledge 24 is almost here, and I'm excited to announce several events that will help you unlock the potential of your implementation with user experience design. On Tuesday, join Brittney...