Mobile Leading Practices

Thank you for attending the Knowledge Leading Practices session on Mobile Leading Practices. We hope you found the session informative and helpful. As promised, we have gathered some additional resour...

Organizing Content - Leading Practices

Organizing Content - Taxonomy - Information Architecture Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and inform...

Using content to reduce tech bloat and create value centers

Come hear how Bristol Meyers Squibb used automated content production to streamline their compliance efforts and create value from their technical documentation. We will learn directly from the partne...

Knowledge 23: Continue bringing insights via Platform Analytics

Thanks for joining the session on using Platform Analytics to communicate clear and engaging insights. Here are some resources mentioned in the presentation. Platform Analytics Leading Practices Platf...

Knowledge23 Getting Feedback | Resources and Tools

Review the attached PDF to see tips from the presentation, and check out the appendix for additional links to industry best practices!

Knowledge23 Journey Mapping Studio

Learn how to use the best tool to identify opportunities to improve your workflows​ Changing workflows is really hard.​ It's time consuming and costly. It requires getting buy-in from countless stakeh...

Knowledge 23: Continue building better workflows by understanding your users

In any project, it is important to gain an understanding of the users' expectations, experiences, and needs to deliver a positive outcome. We want to thank you for coming to the Continue building bett...

Knowledge23 Transforming a Business Process: Continue Your Journey

ServiceNow's technology is powerful. This isn't news to anyone reading this blog post. We all know ServiceNow can be the engine to power your company's digital transformation dreams. But if you're not...

Continuing your Jobs to be Done (JTBD) journey

Curious about Jobs to be Done? Want guidance for how to identify jobs or create effective "job stories"? Looking for resources to continue your JTBD journey? Well, you've come to the right place! What...

K23 Topic Trailblazers: Additional resources

Hey Trailblazers! Thanks for attending the Knowledge Leading Practices session "Topic Trailblazers: Charting a course for end users" (PDF attached)! Please see additional resources below to help you e...

Prioritizing the user when organizing content

Many ServiceNow projects involve a large inventory of catalog items, knowledge articles and other content. For users to find the right content efficiently, organization is key. Learn how to gain quick...

Knowledge23 Accessibility Leading Practices and Tools

Accessibility is an important part of all digital experiences — and at ServiceNow, we believe that everyone should have the opportunity to use our Platform and Products. What this means, is that we de...

Knowledge23 User Experience Academy: Continue your Journey

Thank you so much for joining us @ Knowledge 23, we hope you learned a lot at the conference and got to meet some of our Experience Experts at the User Experience Academy. The resources below will hel...

Visit the User Experience Academy at Knowledge 23

ServiceNow's Experience (EX) Team is excited to be hosting the User Experience Academy track at Knowledge 2023 in Las Vegas, NV May 16-18th. Knowledge attendees will have the opportunity to learn from...