In this session, we learned how to tackle common user pain points with better language and writing. You can find all the content covered in this session directly on the ServiceNow Horizon Design Syste...
During this session presented at Knowledge '24, we shared usability principles to help you build exceptional Service Portal and Employee Center experiences. From designing intuitive navigation to effe...
Visit the UX Academy to learn from ServiceNow's Experience Team. Our pros will teach the methods and leading practices to help you deliver great experiences with the Now Platform. This year we are add...
The User Experience @ Knowledge returns in 2024 with some new opportunities to learn from our UX leaders. This year, conference attendees will have the opportunity for direct engagement with designers...
Today, we are excited to expand and update our Figma Libraries with a few new resources. Updates to Employee Center Mega menu component in both a desktop and mobile view. If you are prototyping EC Pro...
After meeting with customers, partners, and our own Expert Services team, the Experience Enablement program identified key UX activities you can complete to up-level the user experience of your implem...
In a recent article by Justin Doubleday of the Federal News Network, the power of human-centered design in transforming government interactions with constituents is highlighted. The US Department of H...
Our team had the exciting opportunity to partner with our colleagues in the Employee Experience BU to help develop, sponsor, and judge the Best Employee Portal Contest. We used the content developed t...
Illustrated skyline of Vancouver with text Figma Library Updates, Vancouver Release on the top In September, ServiceNow announced the Now Platform Vancouver release and with it new capabilities for th...
15 UX Opportunities - Vancouver Release. WIth a drawing of the Vancouver skyline Welcome to a new series on the UX SIG where I plan to highlight the new features and enhancements, we are excited about...
We are embarking on a journey to define how a user-centric mindset should be part of every ServiceNow implementation. With that in mind, we are partnering with our Leading Practices organization to ad...
  Photo by Pixabay: https://www.pexels.com/photo/gold-and-silver-scissor-461035/ In many calls we have with customers and partners about how to deliver great experiences or our different UI frameworks...
Employee Center has a nice hero illustration with a prompt to search for help. A common pattern I’ve seen is customizing with a Welcome message for the current user. Let’s expand on this a bit and inc<!-- --><!-- -->...
Thank you for coming to the Theming Across Your Instance presentation and Theming Your Instance pod at Knowledge 2023. Here is a list of resources and tools we know that you will enjoy, learn from, an...
Hey all,Thank you to all of you who attended the Knowledge Leading Practices session "Self Service Leading Practices". To create more effortless help experiences for your users, check out these resour...
Form Best Practices Knowledge Presentation     N/N Web Form Usability 101 - Link The best form is no form - The $300 Million Button Form Design Check boxes vs Drop downs vs Radio Boxes Design forms th...
After almost 12 months in a private pilot, we are excited to invite all of the ServiceNow community to download and leverage our Figma libraries when prototyping customer solutions for Employee Center...
Thank you for attending the Knowledge Leading Practices session on Mobile Leading Practices. We hope you found the session informative and helpful. As promised, we have gathered some additional resour...
Organizing Content - Taxonomy - Information Architecture Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and inform...
Come hear how Bristol Meyers Squibb used automated content production to streamline their compliance efforts and create value from their technical documentation. We will learn directly from the partne...
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K25 Session: Fueling AI - Unlocking Content and Da...
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Share your expertise: ServiceNow Experiences and B...
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Re: Frequently Asked Questions (FAQ)
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Leading practices to drive deflection with Generat...
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Knowledge24 User Experience Academy: Continue your...
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SES2998 - How to deliver great accessible ServiceN...
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SES3003 - Words that work: How better UI text help...
