Have you been tasked with improving the user experience of your ServiceNow portal? If so, you're in the right place! As you begin your portal improvement journey, it’s important to continuously prioritize the needs of your users throughout requirem...
I had the incredible opportunity to lead a workshop on harnessing UX methods within Now Create to develop top-notch ServiceNow solutions. What's the main takeaway? Investing in user experience (UX) is super important if you're aiming for better outco...
The ServiceNow Configurable Workspace is a powerful and flexible tool built to support dynamic workflows. To fully harness the potential of the Configurable Workspace, our session will guide you through the foundational principles and understanding ...
Planning an implementation can be challenging, to say the least. Whether you're an internal team or a partner working with a customer, the rules are the same when configuring and customizing a ServiceNow implementation (or building an application fr...
After each major update to our Figma libraries (usually aligned to our Now Platform family releases) we'll attach the prior release's libraries here. We plan to keep "n-2" releases available. For example, once we release the next update to Figma so...
OverviewDeveloping products to improve work conditions is multi-faceted. It's important to know who you're building for, what they're responsible for and what they need to do with your product. When we focus on one area, we sometimes miss the big pic...
In our Now Learning course, From the Experts: User Experience (UX) Leading Practices, we define a set of 5 leading practices for delivering great self-service experiences. These practices will guide your implementations decisions to ensure that the n...
Method Overview It is often difficult for teams to move beyond a punch list of problems to fix and focus on envisioning a better tomorrow. By reframing the problems into How Might We… statements teams can then apply the platform’s capabilities to ach...
Self Service on ServiceNow seems so simple, right? You assign a catalog or two, a knowledge base, upload a logo, do some light theming in the Branding Editor, and share the link with the world… From there, you reasonably expect to see volume to cal...
Your team invested time in understanding your project and then spent time in ideation exploring what a solution could look like. Now, it is time to deliver on those goals, inspired by your ideas. In this phase we explore how to use the platform's cap...
Once the team has a shared understanding of the projects goals, users, and processes, you want to encourage divergent thinking to explore how the problems can be solved. In the Ideate phase, we want to provide methods that help you explore ways to ...
When we embark on any project, it is critical for the project team to develop shard knowledge about the project's goals, users, and processes. When a team has this alignment, it empowers them to make better decisions, faster. In this phase of the ...
Overview What is a task flow analysis? A step-by-step analysis of how one or many users will interact with a system in order to reach a goal. Outcomes Identify key steps a user will take to move through a task Insights into who will be part of t...
Method overview When your team sets off on a journey to deliver a project, it is critical that everyone is aligned on 1-2 long term goals. These shared goals will help drive decision making as you balance scope and timeline. Outcomes Some of the ou...
Thank you to all of you who attended the "Delivering a Great Self Service Experience" lab session during Knowledge 2023 which was aimed at enabling you to support your employees or customers in resolving problems independently. We showcased key stra...
Sample journey map Method Overview Through this method, you create a timeline of touchpoints between the user, the application(s), and any people/organizations they interact with. This method is used to see the process or service from the users’ pers...
Welcome to the world of Platform Analytics using the Now Platform from ServiceNow. As experts in the field, we understand the immense power of the Now Platform and the importance of staying up to date with all the information it provides. Our platfor...
Hello User Experience Community! Table of Contents Feel free to click on the links below to explore specific topics. Product Labels Employee Center – Employee Center or Employee Center Pro Next Experience Mobile – Now Mobile and Agent Mobile app...
Method Overview You can use contextual inquiry to gain insights into how your employees or customers interact with your ServiceNow solutions. This method allows you to observe and interview users as they perform tasks in their own environment; provid...
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you organize content effectively, enroll in the course. Instructions In the course we defi...
