The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. Instru...
This is an introduction to our Now Learning course on the Value of UX. Why create this course and who is it for? The course is presented free of charge by the ServiceNow Experience Enablement team, and is designed to illustrate the value of includ...
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. Guidan...
Observe users interacting with your solution prototype or solution to identify issues affecting their ability to complete tasks. Method Overview Usability testing is critical to including users in the process of building a solution on ServiceNow. Te...
Hi Everyone, Thanks for joining; we're glad you're here. We wanted to define some guidelines here for our User Experience Special Interest Group. All are welcome. Any role, persona, level of expertise, individual or corporate citizen. If your...
Hey everyone! I wanted to create this post as a living place where we can all share resources that we use to learn, grow our skills, and help sell the value of investing in UX to our leadership. Feel free to comment and add your own. Great experi...
Prioritization Workshop Delivery team and stakeholders come together to align on the rank order of features and functionalities desired for a solution. Method Overview As much as you would like to tackle all the features and functionalities th...
Discovery Workshop Discovery workshops will help you set the stage for your project. In this workshop your key stakeholders and team members will come together to discuss what is known about the current state, build consensus, and set goals and plan...
What are Workspaces?Workspaces are collections of curated, task-based workflows which empower users to complete their work easily and effectively. Workspace product types enable specific personas to perform complex work quickly, efficiently and with ...
Unlike other platforms, or bespoke applications, ServiceNow provides multiple user interfaces designed for different personas. Each option is ideal for specific use cases and users and your choices impact the experience perceived by your users. Pr...
Read my article on how to effectively collect input using the ServiceNow platform's form capabilities. Good Form Design: How to seamlessly get information from your users
