Re-open incident from virtual agent
Hi all, How to re-open resolved incident from virtual agent ? Can you let me know how to create topic for that ?
Forum Posts
Bar Chart Segments
Hi guys! first post and relatively new to SNOW with my new role. I am wondering based on our case data is it possible to segment a bar chart into 4. Attached is my bar chart of cases' assigned to my team of users. As the department is looking into ...
Assigned Catalog task to assignment group user forcefully after few days
Currently, our catalog tasks are automatically assigned to an assignment group in the workflow, and their initial state is "New." I need to add a condition: if a task remains in the "New" state for more than 3 days, it should be automatically reassig...
Resolved! CMDB Identification Rules
Hi, I created an identification rule on a table and added "Name" and "Environment" fields. When the import set runs, if a match is found then a duplicate record is not being created which is fine but when I manually try to create a 'duplicate' record...
UI Action: Passing reference variables to service portal
Hello everyone, as the title suggests, I am currently looking for a way to reference incident forms through a UI action and point it to our service portal. How can this be done? I'm currently using a client-scriptUI Action:function createRequest() { ...
Direct Connection to Live Agent via Microsoft Teams (Bypassing Virtual Agent)?
Hello,Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?Thank you
Reference Qualifier In Domain Separation
Hi guys,I have a task to investigate about add filter for reference field in domain separation and it not impact to another domain. Can someone please suggest me on this,Thanks.
Virtual Agent End State Edits
Good afternoon, I am creating this thread to see if it is possible to create additional end states for the Conversations within the "Virtual Agent Analytics App?" Currently, I am trying to determine the non-routed and successfully handed off agent co...
Approval hubs integration with Workday
We have installed and configured the HR Service Delivery integration with Workday and we are now trying to setup the approvals integration hub with workday and we are getting error 400 report not found. We have not been able to find any documentation...
I want to show the incident based on description to the particuller groups
Hi Team,I have requirement the incidents contains short description start with exit asset details to the two group.for this I have tried with the query BR.when to run to condition is task type is incident and the script is below.please help someone f...
issue when export records
I'm trying to export 2 records (data record not configuration record) and have put the filter but when the export complete it shows that zero records out of 2 are exported where the problem is?
Resolved! Is it possible to update MS Teams notification header that come through your bot.
Is it possible to update the background color of the square button which allows us to hold the link (highlighted area). Also is it possible to add a text "click to begin survey" .See below image : I am not sure will this be done from our end or ms te...
catalog item the approval should go to the affected user's manager and not the requested user
How to build workflow data for the catalog item where approval should go to the affected user's manager and not the requested user
History of incidents not updated in every 48 hours
Hi community , We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month. Is this possible to achieve, how we can see those tickets? Thanks in a...
Resolved! Reporting on deflections in Virtual agent (general / top level)
I am looking to produce some reports on existing V/A data - on deflections. We have a lot of existing V/A topics - we would like to be able to report on these right now - rather than needing to wait until these all get specific deflections added. Is ...
