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Virtual Agent Analytics: User Feedback

Hello,Is there a way to change the criteria this graph uses? Right now it's not picking up the data from the Virtual Agent Satisfaction survey. It's picking up the data form Virtual Agent Feedback survey. I'd like to change this.Thanks.

Raj64 by Tera Guru
  • 672 Views
  • 3 replies
  • 1 helpfuls

Resolved! ITSM Simulator Task

Hello Team,I'm performing the ITSM simulator task: Problem state should be "Pending Change" after creating Normal Change or Emergency change from Problem record.But error is displayed after change is created from problem record. I have configure the ...

Madhumati by Tera Contributor
  • 546 Views
  • 2 replies
  • 1 helpfuls

OnCellEdit is not working in Workspace

In Workspace view. If we can update the assignment group automatically assigned to is empty in workspace.   how to configure this validation is workspace.   @Ankur Bawiskar   Thanks,      

Virtual Agent through MS Teams

Need a help with output responses for Virtual Agent through MS TeamsIn MS Teams - When displaying the bot response(text and hyper link) through 'html' component fonts are in different format(fonts/sizes are different and larger) compared to Portal Vi...

Chaminda by Giga Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

RaaS report for Workday

We currently have a Workday Integration that uses the "Run Workday Integration Flow". This flow does not include the department manager from Workday. We created a RaaS report in Workday to retrieve this information. How do I retrieve the RaaS report ...

CelesteGro by Tera Contributor
  • 3082 Views
  • 4 replies
  • 0 helpfuls

Business for restricting incident table

Hello, I created a business for restricting the ITIL Role - Incident Table to assignment group and assign to me.  Unfortunately, it is too restrictive.  The ITIL  User doesn't see anything.Please advise,Thanks, 

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walmsleyjl by Tera Contributor
  • 192 Views
  • 2 replies
  • 0 helpfuls

Reg: Advanced work assignment

My scenario is Based on agent location and Time zone we need to auto assign the tickets by using Advanced work assignment.Can you please any one help me on this scenario.

Vigitha by Tera Contributor
  • 233 Views
  • 1 replies
  • 0 helpfuls

list collector in catalog item

I am using list collector for a field which reference to cmdb_ci_service table and setting these services in description of RITM using flow designer.I am able to select multiple services in field but when the request is submitted, description field i...

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DhanashriP by Tera Contributor
  • 250 Views
  • 4 replies
  • 0 helpfuls

Resolved! Fix script to close the REQ RITM SCTASK

Hello All, Can please someone help me with the Fix script to close the REQ RITM SCTASK records which are active and updated before one year ago.i have below encoded queryactive=true^sys_updated_on<javascript&colon;gs.beginningOfOneYearAgo()  Thanks

Rakesh40 by Tera Contributor
  • 898 Views
  • 12 replies
  • 3 helpfuls