I have a task like when user tagged in worknotes or additional comments I need to send them notification , In the when to send section I am using this script and fields , but I am confused how to add particular user who was tagged in worknotes or com...
Hi Team,In the below screenshot in metric_instance ,I am not able to understand why Value is showing as empty and duration is showing as 8 min?When I checked the Acitivity of the Case , I can see the case was always having the Assignment group so why...
Hi All,Need suggestions on below requirement1. Wanted to show the reference field values "Employee name" reference table is sys_user.2. Based on select box "Hire Type" with options "Contractor and Employee" so the requirement is if user selects Cont...
Hi Team !!!Need Quick help !! We have configured AI search functionality in lower instance and AI search is getting triggered and giving AI search results as accurate. We have now moved this functionality to higher instance and AI search is not trigg...
Hi All, How can I send the notification to the person selected by the user in the catalog form for approval when the form is submitted using email notifications?&How to send an attachment in an email notification with all catalog item details filled ...
Hi All,I have a catalog item (e.g., ABC) with the following requirement:There is a variable called Request Type with two options:New: Displays a set of variables for submission.Old: Displays a reference variable where users can select an existing RIT...
All, Is there an easy way to run a report for time submitted by users in the Department for a resource plan. We currently use 49% of our allocation time for Operational Support. I want to know how much time was logged in as operational support during...
1. An empowerU Portal user opens chat (i.e. ESter), selects the "Show Me Everything" option, followed by the "Live Agent Support" topic, then requests an update on an HR Case from a Live Agent. The Live Agent provides the HR Case number, and then an ...
Hi All, I have a requirement where I want to send the list of all RITMs created between 1st & last day of previous month and it should be sent to an email address on 5th of every month. How to set the relative data range so it pulls dynamic data eve...
Hi all,I am unable to get my button to work in audit workspace. I am trying to remove records in a related list without deleting from the system. I replicated an OOTB delete button which is using cascade delete that doesn't delete records from the sy...
Hi, How to add Dashboards & Reports in CSM workspace view can you please let me know how can we achieve ThankyouNikhitha
I need to create report on incident where I need to show the number of incidents which are on-hold state so and so number of days and number of incidents which are in work in progress for so and so number of days like that
Hi Experts, I have to restrict change task closure if the change state until it reached to schedule. Could you please help me with the above requirement. Regards,Sofiya
Hi Team, We have a field called Service Owner in CMDB. Whenever, the Service Owner's account gets disabled we have to get a task or notification automatically. Do we have any feasibilities to do this? Regards,Sofiya
Hi,We are automatically adding comments from a business rule with a specific user name(that is Abel Tuter) when the ticket is assigned to the Database or Hardware groups.Additionally, we have created a notification to inform the caller after comments...
