have tried the standard major issue management function from Customer Service(CSM), but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not ente...
Automating add and remove users from the group with approval when catalog request is submitted and close the request with close notes.
Hello Community,I’m customizing the configuarble Workspace in ServiceNow and have encountered an issue with opening a specific Record Producer . My goal is to add a menu item in configuarble Workspace that opens the Record Producer in the classic UI,...
If i take ITSM and FSM as one and as separately how the integration differs for developer to integrate the API's to raise tickets on behalf and what are the APIS for ITSM and FSM tables used or is there a common api for both if they both takes as on...
Hello All, I have the below requirement. I have three types field. Here the total duration is not giving the correct result. I have written the below before business rule script. (function executeRule(current, previous /*null when async*/) {var star...
Hello - if one is creating a form and adding custom fields to a table - is there anywhere to store a description of the custom field? I see in the documentation you can of course assign the label, type, default etc - but I don't see anywhere that ca...
Is there a way for Virtual Agent to identify trends in incidents and notify users?For example, if a user asks VA: Why is appX slow today? ... can VA determine if there's an issue with appX and advise the user? Or will this require custom code?
Hi All and @Brad Bowman I am auto populating some data in mrvs with the help of on change catalog client script. I want to hide '' Remove all '' button from MRVS so no one can delete the row from mrvs. I have tried the logic that I found from commun...
Hello I have a Record Producer that uses a Catalog Variable set up to be a Lookup Select Box as per the requirements of my client. I am trying to set up this variable to return a reference but it doesn't appear to be doing that. It's returning a St...
Hello I would like to know if it's possible to use ITSM TI in a CSM/FSM Workspace or it is reserved only for Service Operations Workspace ? Best regards, Nenad
Hello,I want to change the French translation of 'Overview' from 'Vue d'ensemble' to 'Vue d'ensemble de mes tickets', how can i do this change ?
How to pause SLA if Keywords matches.Like if incident comments or work notes contains "Test123" SLA needs to be stopped.
I'm trying to change the name "Vue ensemble," but I haven't been able to locate where to do that. Does anyone have any suggestions on how to find it?Thank you in advance!
Hi Community, I am not able to edit the catalog item I created in DEV instance. I tried from the maintain items also which shows every field as read only. In Catalog Builder, it shows as Checked Out and following message appears if I click edit butto...
Hi Team, I have requirement, where if I move a ticket in awaiting vendor .Need to visible a field for agents to track how much time passed for incident in awaiting vendor ,if 24 hour passed in this state need to send notification and change the stat...
