When the state of incident is changed to on hold with reason as Awaiting problem, check if there is already an existing problem with that incident, if not please create a new problem with similar details as incident.How it can be achieve by using bus...
Hola querida comunidad, Acudo a ustedes para que me orienten en saber exactamente cual es la funcionalidad del campo "Watch list" en un RITM, tengo entendido que se envía una notificación a los destinatarios incluidos en el watch list cuando se hace ...
I have multiple standard change templates that I created in dev environment and I wanted to move to those templates to prod/other higher environments but I wanted the approvals to get created in prod/other higher environmnets and once approved only i...
Hello , How to write script in user criteria so that if their is an article in German language then the knowledge author and owner of that article can view the article irrespective of whatever is their language?if (userGR.preferred_language == 'de'|...
Hi Team,1. I have created one custom Survey, for below use case,* When incident is moves to closed, survey emails should triggered to caller2. Created one custom notification on Incident table like below 3. In the tab what it will contain i added on...
Does anyone knows what was the UI version used back in 2011,2012,2013?
Instead of download i want to print the document.We need to add a print button to the document viewer instead of downloading the attachmentPlease find the attachment.Thank you!
Hi, whenever an email notification is created or triggered its type is sent failed. Can you please tell me how I will it be sent whenever a new notification email is triggered.Thanks in advance.
Hello All,I have created a new field called "resolution time" it should show duration on following bases until the ticket gets resolved. Monday to Friday (from 9am to 6pm). Saturdays, Sunday should be excluded. should also not count the time when the...
I need 2 fields on the major incident tab to be visible and editable only by a specific group and for these fields to become mandatory whenever the major incident state is accepted, and remain editable for 48 hours after the incident is resolved. Ple...
I have a variable set with an internal name of requested_to, in this variable set there is a variable with the value solicitando_para, this variable set is in most record producers, I need to get the value of the variable solicitando_para from the fo...
HI, I have one question.. When all the child records are closed, auto close the parent record if the parent record is in state “On Hold”.Any help will be thankfull.Thanks in advance.
Hello dear community, I have a catalog task with several request Types: Whenever i open the url, the type selection goes automatically to the first item.I was wondering, is there any way to get a new url so the request type selected is another one a...
I need to fetch the location of the requester from the Incident table. I created the location field in the Incident table and would like to know if I can do this using the default value in the dictionary.
Hello Friends,Any help on triggering a MS teams call when a P1 incident is assigned to On-call rota?
