Hi guys , i need Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning it should create p2 inc for alert and p3 for warning , i created inbound action for this and for testing this i tried FROM field of ...
Hello All,I am facing an issue where in an ATF there is a step to Set Component Values on Catalog Task variables. The ATF is created by another user and when I run the Test to validate, the Test fails at Set Component Values (Custom UI) Step with the...
i want to add attachments from images table as source ,but i try the GlideSysAttachment AIP,and there're can't work,is there any other ways to achieve this problem
Has the discount for the CSA Certification been extended to 31 December 2025? I saw this on the official website and have attached a screenshot. Can someone please confirm?
HiThere is a catlog item , In catlog item thre is two varibale "asset tag" type is refence and "location" type is refence.once asset tag is choce then location is autopopulate. my requirement isWhen "location" varibale value is empty then showing err...
Need to populate Hint dynamically for a field in ServiceNow when we hover mouse over the field, any suggestions would be helpful. Thanks.
I am creating a scenario where I have to populate dashboards based on the selection of owner variable (reference to user table) value on catalog item.I have written the script working on the background script but I am not getting how to call this scr...
I'm new to Service Now and am exploring REST APIs. I have created a user named "Ajay". I have got the access_token of this user. I am getting the details of this user using the below request.curl --location 'https://dev191.service-now.com/api/now/tab...
I want variable editor editable for CSM module in portal by "opened by" user in "draft" state.When I create case via RP , after submit, it create case in "draft" state.I want every variables to be shown and editable in portal for user. currently only...
Hej guys, Remi here. I got a really good question today, and that is if it's possible to use a Type Ahead function in Virtual Agent. For instance, if a user is typing in Virtual Agent: "I need help with Microsoft" -> then there's a pop-up with text ...
I am trying to send a notification that uses a template and an email layout but it is not getting sent. I've read many posts that indicate I should use a notification and the Fire Event Action in my Workflow to trigger the Notification. The Fire Even...
I'm in the process of developing a flow that takes data from a SP form and automates access to AD. I'm wondering if folks out there have utilized the OOB "Add User(s) to Group(s)" Spoke Action and have any insights on what data AD expects/can handle...
We have OOB metric for incident as Incident State Duration. Using this I created report for incident records to get the on hold data. But how to get the on hold status data for sc_req_item table
Hello Experts,I want to prevent knowledge articles from being added as attachment to the header and portal view incase if the image is pasted in the article body of the knowledge article.@Ankur Bawiskar Thanks in advance
Hello,I am encountering an issue with SLAs: I have approximately 60,000 duplicate SLAs on incidents and changes between October and November.All SLA definitions appear to be correctly configured, as well as the pause and stop conditions.For now, I ne...
