Hello AllHope you are doing well,We have a requirement related to MS Teams Virtual Agent notifications.1] The request is to send a notification to the 'Assigned to' user when a VIP caller creates an incident. 2] The format should be as follows: A no...
Hello everyone, In my personal developer instance washingtonDC version, after installing the plugins related to virtual agent I encounter this error "Some features may not be available because the connection to NLU Service is not available. Pleas...
Hi everyone,We completed the Okta SSO integration, which updates user records(Okta provisioning) and uses SSO. Thus, everything is operating as it should, but I'd like to know where the records are being updated. I understand that we set up an OOB c...
Can anyone provide the image/diagram of what each workflow model looks like? Emergency, Normal, Standard, Unauthorized... We do not have the product available to us yet, and I am a visual person and would like the images to refer back to as we work ...
I would like to request maintenance schedules from system owners but in our organization we have over 900 systems that requires maintenance schedules and I am trying to find an automated way of requesting through ServiceNow with out sending out 900 d...
So far I can only add the hyperlinked word in the help text, but the requirement is to have the hyperlink in the actual question/variable, which is a select box.
I have completed my ServiceNow CAD certification in march 2022 but it is not reflecting on the portalwhat should i do??25108254
When an user sends mail to x@test.com it is getting created either incident or case, as a response we are sending back automatic reply from y@test.com but they asked to change this as z@test.com. but I am unable to found where there will be a config...
What is the difference between Platform Analytics and UI Builder?Which one is newer/better of the 2?What are advantages/disadvantages of both?Which one is recommended? I don't see many courses on either and I'm not able to judge the accuracy of the d...
I am curious if what I am thinking is possible. Imagine this scenario. An employee is hired. Their manager puts in an Access Request for their Active Directory account. A week later puts in an Access Request for Adobe Product. A month later, put...
Hi We have a weird issue, where hundres of cases are not being closed, as the auto close field is not set to true. I'd like to close those case (which are on resolved), but I don't want to update the Updated field, neither I want to send notification...
Hello everyone,I have a requirement where members of the "App Engine Admins" group need to have access to cancel change requests created by any user. By default, only the user who creates the request has access to cancel their own record. Can anyone ...
I completed the integration with Tenable, and the issue I am experiencing is pagination. So the scenario is that it has a limit of 300 records, so the first call sends 300 records, but we need to do a loop to return all of them.In this case, I'll exp...
Hello All,I have integrated Microsoft teams with virtual agent Now i want to create flow topics to create incident and service request from teams how can we achive this. Thanks in advance
How Can I show info message on my incident record when child records are added in it via list collector?I have tried by using after update business rule but it is not working.
