Hello,Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?The reason for deactivating the old item is tha...
We install plugins in our environment for different product/functionalities which get new versions time to time. How you manage the process around management of these plugins? So these get upgraded in a controlled way when advance versions are availa...
Please help in accessing form sections in Automated Test Framework
I created a new database view and want to add a list report to my dashboards using this view but when I go to create this report, I don't see the new db view as an option. Is there something I need to do to publish this newly created view to get acce...
Hi all, one of our metrics for changes is the average time it takes to close an incident after the planned end date. I know to calculate this correctly I will have to filter out any changes that were closed before the planned end date in the actual r...
I have deleted an update set in Stage instance because the changes showing there were incorrect but of the update set the changes are still reflecting and I don't know how to fix it. Could someone please help me on it.
Hi Team, What is Repair Sla in detail ?Can the Repair SLA can be applied to incidents that were closed ? RegardsB Siva Teja
How to create a step for Form sections ATF
HI All, when i will put only one bangalore location it is redirect the correctly in the portal pageexample :if(sysId == "3423f73997b4561007a1b73de053af66") { //Hardcoded Bangalore locationalert("selected Bangalore location");setLink2(sysId);setUrl2(...
There is one Email template form this is the global view. when i'm working on this form, i want to move and add the fields, but this adding and moving didn't effect on Global form. i want to create new form for email template creation.sysevent_email_...
All, First Kudos to @jimbeam5 , @Alikutty A for getting me on the right track. A review of the script that was provided here. allowed me to determine if any changes were made during the upgrade to Xanadu. Things just got moved around but ultimately w...
Team , what is the Process to change a group name which is coming from AD to ServiceNow .or simply changing group name in ServiceNow will work ? Much appreciate your help !
Hi Everyone, I want to hide the "i" icon in portal for a reference variable without using the CSS. We tried by putting attribute " ref_decoration_disabled = true" in variable attributes but it is not working. Is there any possible way to achieve thi...
Hi, I am working on Virtual Agent and have come up with this unexpected behavior. Anyone faced similar issue, then please let me know. Thanks,Arun
