We have implemented IT Change Management in ServiceNow, our customers have a business change process outside of ServiceNow.We now wish to bring that process into ServiceNow, I have searched old articles and there does not seem to be an Out of the box...
Hi Team, I need to create a report where SLA not attached to Incident tickets, what filter i can apply to pull out the report. Please help me with the solution at the earliest, i need to pull out the report for management review. i have attached the...
HI All, In the workspace while taking the walkup chat in the workspace , accept and reject button is not visible module name : walk up experienceCan anyone help me on this topic Thanks ,Chandan
Hi All , Kiosk name is not visible in the queue screen even though i have enabled the enable kiosk in the location queue table
Hi All,I have designed a topic in Virtual agent where I'm using "Grouped Choice Input Control" user input for one of catalog item, its working fine in chat bot. Pls see the below screenshot. But, When I'm using this catalog item in teams chat, its th...
Hi All, Whenever a user selects the value from the lookup field "Template To Modify," populate the Change Request Values fields along with Description and Category.I tried with a catalog client script on "Modify a Standard Change Template" record pr...
Hi All, In test environment, priority value is automatically set to 5 when a new incident record page is opened.It is showing as 4-Low in Dev and PROD, but not in test.I have checked the default value which is set to 4. Any suggestions on how this ca...
Hi All, approve and reject button is not visible in the workspace while taking the ticket in the PDI workspace.Can anyone help me Thanks ,Chandan
Hi All, Can anyone help me why Kiosk value not showing empty in the location kiosk workspace in the PDI. Thanks ,Chandan
change_request Hi all I am traying to automate a Change Request Form, but in the test Case I am asked to make some changes in the "Fill Out Risk Assessment". I tried retrieving the components (UI) but in the list only the "close" and "submit" button...
Hi,Can you please help me with the task?Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources- Confirm/edit Child Tables- Set a "filter" attribute for each Indexed Source to index only those tables/records you plan to ...
I want to delete a record under conditions ( in the business rules) how to pass the record id to the event ? thank you
I am trying to trace down this activity log:I have found that the log is indirectly triggered by this business rule:Where can I look in SN to view how the log was made? Edit: I almost forgot! This only happens when editing the related list of the ch...
How to hide reference (i) icon for a field on Workspace, when the field is read only.
I've created a custom form named "Order Laptop" in ServiceNow. I'm interested in knowing if there's a way to retrieve the URL of this form directly from the ServiceNow Mobile App.If such a feature exists, could you please provide me with the necessar...
