Hello All, I have one requirement to store the time when the state puts onhold. Then need to capture the time when the state changes from onhold to any other state. Then need to store the difference value of when incident put onhold and the time when...
Hi Team, I am trying to understand How virtual agent API works . I am able to trigger the chat to live agent using virtual agent API using postman. 1) Initiated request from postman and I am getting chat request in workspace Also I can see in flo...
If we are searching for a catalog form in search bar we can see the form but if we are following the proper navigation path the catalog form option is not there. Can anyone think of a reason or solution?
I want to disable this pop up box that comes up when Add to cart is clicked.Not able to find out from where it is getting triggered.
I Have one question Related to User table. Whenever add new user In User table automatic Raised Request . Please suggest & Provided code Thanks
I have created this query ''javascript: if(current.variables.assign_to_self == 'Yes') new global.ITWorkRequest().assignmentGroup(current.variables.requested_for);'' in my reference qualifier for getting the groups in assignment group field. Now...
Hi All, Can anyone please tell me how to enable Dynamic translate for the portal? Thank you in advance.
How to remove Discuss button from change table (Nothing should be global) without impacting any other usages of that button and by not touching the OOTB button at all.
Hello Experts, We have integrated Slack to ServiceNow, whenever a post is created in a slack channel it would create a incident in ServiceNow.However, The SLA is attaching to all incident tickets except Slack incidents.The incident channel is creatin...
I am trying to build a cataloge where a group will be selected from the refernce. further Users and Roles will addedd to the group. Need to write script to check if the user is already a part of the group and to check if the group already have the se...
In our instance, managers are unable to add members to their groups that contain the role sn_spend_psd.psd_admin. We have also tried assigning this role directly to the managers, but they are still unable to add members.Could someone please assist wi...
Hello AllHope you are doing well,We have a requirement related to MS Teams Virtual Agent notifications.1] The request is to send a notification to the 'Assigned to' user when a VIP caller creates an incident. 2] The format should be as follows: A no...
Hello everyone, In my personal developer instance washingtonDC version, after installing the plugins related to virtual agent I encounter this error "Some features may not be available because the connection to NLU Service is not available. Pleas...
Hi everyone,We completed the Okta SSO integration, which updates user records(Okta provisioning) and uses SSO. Thus, everything is operating as it should, but I'd like to know where the records are being updated. I understand that we set up an OOB c...
Can anyone provide the image/diagram of what each workflow model looks like? Emergency, Normal, Standard, Unauthorized... We do not have the product available to us yet, and I am a visual person and would like the images to refer back to as we work ...
