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Resolved! How do I add fields in incident form to service portal

Hi,I am sure this has been answered already. Any help would be great!  In my incident form, I have 3 fields that need to be on my service portal- Queue- Category- Subcategory  Subcategory is dependent on Category. Category is dependent on Queue.Examp...

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dmarinos by Tera Expert
  • 972 Views
  • 9 replies
  • 0 helpfuls

virtual agent capabilities

Hello All,  1- If I have VA (lite), can I search about "Search Knowledge Base"? another case :2- If my license is ITSM Pro how can I integrate the VA with the copilot? if there is any videos or any documentation can help me with it please provide it....

Virtual Agent Topic NLU Mapping List

Hello everyone, How can I create a list of all Virtual Agent topics and their mapped NLU models/intents? I know I can see this in NLU Workbench, but I'd like to know which table(s) contain this information so I can use it in a script. Thanks.

Raj64 by Tera Guru
  • 292 Views
  • 1 replies
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Resolved! Request forms creation of fields

Hi I am creating items to a catalog.And I am adding variables but I can't see this data in the table sc_req_item.I know it is stored in another table. The question, is it better to add fields to the sc_req_item in order to see the info and work with ...

BelenC by Tera Contributor
  • 281 Views
  • 1 replies
  • 1 helpfuls

Agent Assist for Service operation workspace

I am having an issue though. I was able to add a Catalog item on Agent Assist. However, when an agent clicks that card, The agent should able to order or copy the link( to send to the user) in full view. Currently, when I click on the catalog item ca...

nebiata by Tera Expert
  • 582 Views
  • 1 replies
  • 1 helpfuls

Transform map date format error

Hello, I am pulling user related data from a SFTP source and one of the fields in staging table is called as HireDate. This is a string field and the date copied in this field has format 'yyyy-MM-dd', eg.: 2000-11-27. But the target table is sys_user...

Tanmay14 by Tera Contributor
  • 535 Views
  • 2 replies
  • 0 helpfuls

Parent Child Assignment groups

Hello Community, I am currently working on a project where I need to utilize user groups in ServiceNow. I understand that a child group can inherit the roles of its parent group, but I'm curious about the broader use cases and benefits of having a pa...