In the Virtual Agent Designer, how to route the conversation back to question?
In the Virtual Agent Designer, how to route the conversation back to question?
Forum Posts
how to make oob changes should not effect back after upgrade?
if i did modifications to the oob flow/BR/script etc will they back to oob once after upgrate? if yes how to prevent it to not to happen?
Resolved! Security prevents writing to this field
I am brand new to ServiceNow and working through the course, Welcome to ServiceNow. One of the exercises is to update Incident INC0000055 category to Software. However, when I try to do that, I get, "Security prevents writing to this field." Therefor...
I want to add additional columsn in watchlist
In watch list reference field, I able to see name and user id, now i want to add email and mobile number, so, watch list reference field should show name, user id, email and mobile number,I updated following variable attribute, but still it is not wo...
Field level ACL is not working even all conditions are satisfied
We have enabled the Virtual Agent for the Employee Service Center (HRSD), along with Advanced Work Assignment (AWA) and HR Agent Workspace. When end users initiate a chat, it creates and auto-assigns the interaction based on available agents. As an a...
Resolved! List view and form view is different for a database view table
Hi Community, The list view and form view is different in a database view table. I have a table which i have created by joining 4 tables. The list view is showing correct view but when i click on any of the record. Its opening the data from some othe...
How to enable a button on the pop up modal accessible only for ATF
Am trying to incorporate a workflow in ATF. As per our process, in a pop up modal i do have a field "Comments". once the Comments field is populated with a value, it enables the button "Proceed" for the user. else if the comment field is empty the Pr...
Need suggestion on Access Control
Hi All, I need to grant a member of the specific group edit access(read and write) on List view and Native UI, to approximately 20 newly created fields on Application table. However, creating individual ACLs for each field in not recommended, as it ...
NLU Vocabulary Source Error in ServiceNow Demo Instance
Hello Experts, I'm encountering an error while training a pre-built ITSM NLU model in a ServiceNow demo instance. The initial error message is: "The model references a vocabulary source which hasn't been synced - personName. Please sync the vocabular...
Change - Normal - Assess flow deactivated
Hi Team, I have deactivated Change - Normal - Assess OOB flow, How can I activate it again. The system is not allowing me to activate the flow. What is the work around RegardsB Siva Teja
Large space on Workspace landing page
I am working on creating a Workspace from scratch and there is this large space under the title and the first reports. I am unable to figure out how to get rid of this gap. Anyone know how to remove this?
How to get Ai search provision
Hi Team,I have requested AI Search Provision on my instance (Vancouver). But Its been 3 days I have not not AI Search is not enabled yet. Is there any other things that needs to enable first. Thanks,
Condition to add updated by should not be part of one fulfiller assignment group
Hi Team, I have a requirement to change the color of Number in agent workspace when last Updated by user is not part of fulfiller group. I am using Highlight Values in now experience module and trying to keep condition like as below. javascript&colon...
Will ServiceNow integration be offered for Desktop Central Cloud edition?
Hi, There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to ...
Can I make the "starts with" Operator in condition builder to be case insensitive?
I'm using condition builder and want the "starts with" operator to be case sensititve i want it to evaluate to true if it starts with MO/Mo/mo/mO so i don't want to make 4 Condition with OR is there a way to make it in single condition?
