When I try to use Catalog Def - Maintain items - maintain items does not show
When I try to use Catalog Def - Maintain items - maintain items does not show - is there a role that I am missing to enable this?
Forum Posts
Resolved! How to Avoid Duplicate entries (user's entry) into the watchlist field by using business rule
I have created a Before Update BR , in this i script i have achieved adding users to the watchlist when the watchlist is empty and when the watchlist is having some existing values ( , separated).Note: I want to avoid duplicate user's entry into the ...
Hide contextual side panel button based on roles
We're in HR Agent Workspace. By default, if we're having HR agent (HR basic) role, agents can see all the contextual side panel buttons for a case like Agent Assist, At a Glace, Response Templates etc. Since the sn_hr_core.basic role consist of sn_hr...
How to do below by using client script
Hi All,I have below requirement...in the choice field there are 3 option for ex: A,B,C when I Choose A at that time in user list field I am choosing 2 to 3 users and save the form after that I open same form again and select option B and again choose...
Random/unexpected behavior of customized subcategory2 field
On Incident form we have 5 field category , subcategory1, subcategory2 ,subcategory3 and subcategory4.except subcategory 3 other subcategories choice have dependent value.So we are adding the choices of subcategory3 using onchange client script[Oncha...
How to change notification comments added name with specific user name
Hi,Is it possible to change notification comments added name(highlighted below) with specific user name for all the time when comments added? Thank you in advance!
user with approval role are not able to approve record from the list
Hi All, In my custom table there is one embedded field in that user with approval role are not able to approve record from the list. they are getting below error, let me know what should I do.note: user with approval role are not able to approve fro...
Can I know how many users are logged in agent workspace and How many are logged in to SOW
Is there any table which list how many users are logged in agent workspace and How many are logged in to SOW.I saw agent presence and capacity table but I think it gives both the workspaces .Any leads on this is highly appreciated.
The RITM stage updates to 'Completed' instead of 'Fulfillment'
Hi All,When I raise a request via Order Guide, the RITM stage updates to 'Completed' instead of 'Fulfillment'. I have checked the workflow, and it's not updating this. Also, there's no catalog client script. Can anyone tell me what the reason might b...
Virtual Agent - Incident Creation
Hi When Virtual Agent creates an Incident for the User - Our platform of Service Now and VA does not link the ticket created to the User Incident record on the Interaction My question isIs this not feasible in VA Or is it because our VA within Servic...
Resolved! I am not getting the either incident list or count of incidents from REST message?
when I am trying to insert a incident record in source instance it should compare in target instance incident table with same caller id incidents and if the count is more than 5 allow the creation of incident else abort the action.but I am not gettin...
Resolved! Reference qualifier field should restrict some values
Hi All , I have a reference qualifier field called swapped_ci in task_ci table. this table stores data about related records information. now my requirement is if task number contains INC then this field should restrict values based on the model pre...
Is it possible to change notification comments added name with specific user name
Hi, Is it possible to change notification comments added name(highlighted below) with specific user name for all the time when comments added? Thank you
Business Stakeholder license requirement
Team, help me with what are those roles needs to be considered during License requirement of Business StakeholderAccording to the ServiceNow docs, business stake holder role contains sn_incident_read, sn_problem_read, sn_change_read, sn_request_read,...
Incident Records Not Updating When Receiving Reply Emails in Domain Separation Environment
I am experiencing an issue with updating incident records in our domain separation environment. Specifically, we encounter an error whenever a user sends a reply to an incident. The error details are as follows:Unable to locate incident 6b1750e0dbab4...
