Assist me to complete this scenario
Build an integration with any third party application and based on the incident state changes trigger that integration and fetch the status and response body and populate in incident form.
Forum Posts
Resolved! Retrieve the string preceding the @ from the array list's email ID.
Hi ,Arr=[abc@gmail.com,xyz@gmail.com,pqr@gmail.com]I need to retrieve name from the given array list.for eg: abc, xyz, pqr
Resolved! Updated Choice List Not showing values on Form
Hi All, We updated the choice list on the sn_feature_table. But the form is not showing the updated values in the drop down selection.
Block selecting at some nodes in List Selector/Content Tree
Hi, In UI Builder I can use List Selector or Content Tree, but I have special requirement:I want to block selecting items at Root elements I am providing data to those components as Json and I can set any extra parameter, but I cannot find anything l...
catalog item
I have a catalog variable 'Expiration Date' which is a date variable and have another variable 'Is the exemption related to' which has 3 values a, b and c. Now the requirement is, if the value of the variable 'Is the exemption related to' is a then t...
Resolved! Flow Designer
can anyone help me with this When I click on the Flow Context in the RITM form, I cannot view the flow execution details. Instead, it redirects me to this page. Could someone guide me on how to check the execution details?
Filter or Show Virtual Agent Topics based on Department Question value selected on greeting
Hi Everyone I would like have to a custom greeting saying which department you need help . eg IT, HR or LegalThen based on the Selection, the system should show only IT topic or HR topics or Legal topics and same behavior should be if they type utte...
Make catalog item mandatory in an Order Guide
Hi all, I have a requirement to make catalog item mandatory in an order guide based on condition. In choose options there are few catalog items that I need to make mandatory based on field condition.Can anyone provide me the solution to achieve it.Th...
RITM
Hi I have created a record producer. I want whenever I submit a request from portal. A RITM is attached to my request form. How to configure it?Thanks in advance.
I Was facing the issue to Query the variables on the RITM to the script include
Hai ,I Have written the script include and i want to Query the variables data which was filled . i was facing the challenge so can you please help me on this .from the attached image , i want get query those two variables dataSCRIPT INCLUDE : var Pr...
Need to call system property in UI policy client script
I have UI policy script doing some function.In that I am checking for particular order guide using sys_id. I need to replace that sys id with system property. I have written script include for the same but it is not working. SI:var GetOrderguide = Cl...
Resolved! I want to include the Username who made the comments in the Push Notification
Hello all, need your help. I have created a push notification, when the work notes are added the user gets notified. Here is the sample : Incident ${number} -- Work Notes added But what I need is the notification should also include the name of the ...
The users should not be able to switch off 'Included' feature in order guide items.
The users should not be able to switch off 'Included' feature in order guide items. Please suggest this requirement how we will achieve , please refer attached screenshot.
When we select field value based on that field dependency field should be populate in Assessment Met
When we select field value based on that field dependency field should be populate Assessment Metric Type table.when we select yes value it is shown below image.when we select "NO" value show like thisbut we change values in was your request is succ...
Contexual action in VA
Hi,VA will perform actions like end chat / connect with live agent based on user commands inbetween any topic conversations. The commands/ specified keywords were described in Contextual Actions [sys_cs_contextual_action] table. My question here is...
