Dear All, Happy Friday!!!Looking for some advise here. We use both CSM and ITSM and I have a requirement to make selection of an incident template mandatory when the Incident is created from a Case. How could I achieve this? Any guidance is appreciat...
In change request, we've impacted CIs. In each CI that contains approval group as a reference field. Ideally, email approval notification is getting triggered to corresponding approval group of for each CIs listed in the impacted ci list of a CR. So,...
Hello Everyone, I am working on developing a Service catalog. For my use case I want to give the user the ability to place an order for more than 10 quantity. How can I increase the for this to over 100. Also, is it possible for me to display the va...
Hi All, We have created custom sla definition and de-active OOTB one. Now issue is that, Type and Target fields are not visible when we are in global domain, but visible in child domains. Attached screenshot for your reference. Thanks
I need to hide and show fields based on the lookup selectbox field.(Which contains javascript in Reference Qualifier).I tried with Catalog UI policy but that is not working. Please suggest.
Hello. Hope everyone is well! We have configured SSO (user_name) in my PDI successfully. Have also allowed local login by updating the "glide.sso.acr.enabled" property to false. Is it however, possible to configure the local login to use email addr...
Hi,I am working on User registration form. If a user do not fills mandatory fields and click on Register, then it populates OOTB alert message "Error Some fields are incomplete: First name, Last name, Business email address, Business mobile phone" (T...
Hi Team, I have a requirement wherein when we click on a UI action it should open another form and copy the value in Contact field which is a reference field from current form to the new form of same field type.Below URL is getting opened which is a ...
how set ritm short description with other variables values in flow designerEx . I want to populate RITM "'name' +for+ 'request_for' " in short description of a RITM with flow designer. Can I directly add sting values to the Description in flow design...
Hello Team, I am configuring Agent Chat and need assistance with adding a user name to the chat panel. Can anyone suggest how to include the end user's name in the highlighted panel below?
We a custom table u_pets, when certain conditions match the new entry will be treated as duplicate. Now, how change the status of all records created except the first one to duplicate. Below is my script that is returning all record matching conditio...
Hi, 1.When we update the Assignment group values in RITM it should be reflect to the SCTASK and Request Assignment groups.2.When we update the Assignment group values in SCTASK it should be reflect to the RITM Assignment groups. For this I have wrote...
Change model has write roles AND can read defined, which user has the ability to modify the change model record1. user with itil admin role2.user with sn change write role3. User with Write role OR that match the can write user criteria4. User with W...
Hi All,Can anyone share any documentation or steps on how to clone instances from production to test or dev instances?After cloning, is it possible to revert back to the old instance?For example, if we clone the production instance to a test instance...
is it always the display value of the sys_user table?
