Virtual agent reporting
How can you see what is being asked of virtual agent by site that it is placed on? (we have VA deployed on 19 sites)How can you see what is be addressed through self-service and being resolved on each site?
Forum Posts
Show Catalog item if the asset state is "In Stock" and Sub State is "available"
I want to show to catalog item on portal if the asset state is "In stock" and sub state is "available". Otherwise hide the catalog item.
"Email Access Restriction" does not work
Hi, We are using "Email Access Restriction" on our HR lifecycle events table - but the restrictions doesn't seems to be working. Did anyone encountered this issue? what can be the reason? seems like a simple setup.
Issue auto resolution : Virtual Agent is not un assigned even after task SLA is Breached
Virtual Agent is not un assigned from incident even after task SLA is Breached on table "sys_cs_auto_resolution_context".
how can i put in a check what it will check on the stock room for availability at reassigning sctask
i have a catalog form created. 1. how can i make it automatic populating the stock room field based on the configuration of the stock room ? 2. how can i put in a check for stock availability in that particular stock room of the item in the varia...
How to make a "Custom with label" field get the value of the table and display it on portal
Hi everyone, I wanted to know if it is possible to use a "Custom with label" field to get the value of a field in a table and display it on the portal. I have never used this type of variable so Im not sure how to do this. The field is this case is t...
Live agent is not showing avg wait time to end user
Hey, We have an issue where if an user start a live agent topic from ms teams and if live agent is online but not accepting the chat, then the virtual agent just keeps the user on hold and there is no message from virtual agent even after minutes lat...
Auto populate fields in timecard
Is it possible to autopopulate fields in timecards where the value should be the same from the case form.and when hitting new button in the timecard the services field should be autopopulated based on the value of the same services field from the cas...
My interactive filters are not working on customised dashboard
I had to apply a filter in a dashboard where it need to show report of 28 different persons in different assignment groups, Now when I'm trying to apply interactive filter like Assigned to I need to add 28 members names separately which is difficult...
Auto-populate field when selecting checkbox
I have a requirement to auto-populate customer info when the checkbox is selected. For example from the screenshot provided, Fred.Luddy is the 'Created by' name. When 'Populate Customer POC from Created by' checkbox is selected, the first and the las...
How to approve ritm in REST API via ATF
Hello Folks, We are automating the submission of service catalogue via REST API ( ATF ). We are able to get the RITM value ( Payload ), we have followed the below KB article. How to submit a catalog item using REST API - Support and Troubleshooting (...
Manager sync issue for duplicate names
Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.Suppose if there are 2 sam and both sam's manager are different but since name is same due to which manager name is not g...
CSDM Location management Framework for duplicate entries.
As per CSDM framework in Location management there is a way to identify the duplicate locations for which there are additional attributes placed on Location table such as : Source: The origin of the location record.Location type: The position of the ...
How to make a user unsassignable in any situation with script
Hi everyone, is there a way to make a user unsassignable in any situation, like incidents, record producers, requests ... I just the user to not appear in the list. Is there any way to do this with a Script Include/Client Script/Business Rule.
Set Value of a choice as a reference field.
Set Value of a choice as a reference field. There is this field role which is choice as a reference and it's having values table records as DE and I want to replace that DE with Duty Engineer. I want to do this more than 1000 records. Note now DE cho...
