Flow Designer action JSON Parser 'Generate Target' not clickable
'Generate Target' not clickable. for more information see the attached screenshot
Forum Posts
OOTB fields of Incident table
Hi Community,Is there any document that has OOTB columns/fields of incident, like "number, "caller", explained? If yes, please send my way.Thanks in advance
Resolved! Allow snc_external user to make HTTP GET request to download Excel of a table
I have a table widget on the CSM Portal displaying Business Services of the account of the logged in customer. The display of the information is made through a Database View which involve 3 different tables. To export the table data, I use HTTP GET r...
Report that shows Related Changes
Hi team, I have a report using the Change Request [change_request] table to report on a specific set of changes. I need this report to also show me related changes but cannot figure out how to report on this. I attempted to add Related List Conditi...
Custom Related List Relation
Hello, We do have a requirement to include related incident of SCTASK in the related list of SCTASK form level. However, there is no direct related list selection available for this & doesn't seem to be a field in incident storing SCTASK value eithe...
Resolved! email not triggering to the user.
(function runMailScript(current, template, email, email_action, event) { var selectedValue = current.variables.partner.toString(); gs.info('Selected Value: ' + selectedValue); email.send(null, selectedValue);})(current, template, ema...
User in assignment group is not receiving the emails when as incident is assigned
Hi All, My concern is only one user is not receiving the mails when an incident is assigned to that particular assignments. I have did all the basic things like user notification settings, user mail id is valid or not. Can anyone have the solution fo...
Cascading filter Interactive filter not working on the report built on incident table.
Hello community! We have report built on incident table to show the portfolio comments and application services coming from CI.we are seeing the portfolio comments (Site location) regarding all application services. I want to filter based on site loc...
Resolved! Highlight in Blue color 'Caller' field
I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...
Convert Time into Zulu Format
Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam
Show/Hide state field choices on the form
Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...
Resolved! How to add field into Schedule [cmn_schedule]
Hello,When I click on the show schedule related list that appears when I open a Schedule [cmn_schedule] table record, the schedule is displayed.If there is a schedule, an Event popup is displayed when clicked, but is it possible to change the fields ...
what is retroactive start and pause in sla and could you please give me one example with images?
Hi Team,Can someone respond to the below query. Thanks in advance.What is retroactive start and pause in SLA and could you please give me one example with images?
User is unable to view the column values in the report.
Hi community! I can be able to create a report on table. and can't see the values in the columns which are coming from other table.Dot walked to the column and bring the required column on the report using configuration. data is not visible.checked f...
How to trigger/execute/run an on-demand scheduled job from Business rule script
I want to trigger a scheduled job from Business rule. I am using the below script but its throwing error.var gr = new GlideRecord('sysauto');gr.addQuery('sys_id','25b758811b6e8d102d8a0d45ec4bcb35');gr.query();if (gr.next()) { SncTriggerSynchro...