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Forum Posts

Connection Attibutes

Guys @Ankur Bawiskar @Community Alums @Dr Atul G- LNG  or anyone please clarify my query While setting up Integration spoke or JIRA or SAP using connection & credentials we are providing the required details & setting up the connection after that we ...

ARAVINDA11_0-1708346688950.png
ARAVINDA11 by Tera Contributor
  • 586 Views
  • 1 replies
  • 0 helpfuls

Prepopulate multirow variable with form variable

Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...

mipalm by Tera Guru
  • 923 Views
  • 6 replies
  • 1 helpfuls

Embedded hyperlinks in Close Notes

Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...

dani456ni by Tera Contributor
  • 747 Views
  • 5 replies
  • 0 helpfuls

see all the related CI records for the user

As a Service Desk Tech from the call screen we would like to see all the related CI records for the user.  This would be helpful for both Incident and Service Request because it allows the tech to see what is already assigned to the user.

Restrict the display of topics.

I want to control which Topics are displayed per portal.I have a context variable called liveagent_portal that I think I can use, but I don't know how to do it.If anyone has any insight, please let me know.