Resolved! Incident Category
We are implementing servicenow in our organization, is there any best practice to set services & category on incident form?
Forum Posts
Incident creation Via (inbound email action)
Hi Community, Hope you all are doing well, I would like to create an Incident whenever I send an email through my to xyz1234@servicenowdevopers.com instance. I have enable the email properties and use * in domain to accept all the domain after that I...
Flow designer to execute same action process for IF condition
In flow designer If condition to check approval field is true then "ask for approval" then once approved then activity to follow for look up records , create record , send mail etc.Check approval field is false , then skip approval then the same acti...
Custom widget for CSM Portal
Hello, I was working a custom widget for csm portal where I need to show the variables of RITM of a REQ which is associated with a SCS case, for this requirement, I wrote script includes to get the variables and then configured the widget. My require...
S2P - Contract reference variable not available for supplier
Hello,I have created a record producer that will allow the supplier to select their own contract (act_contract) and I am still unable to see my contracts then I impersonate the supplier (external user in the supplier portal). I have added 2 ACLs with...
Collapse form section by default
Hey, Is there option to collapse form section by default - when opening an incident record in SOWfor example - only incident section will be open and contact details section will be collapsed:
Change tab name in SOW
HeyI want to change the name of the "Details" tab in the SOW. Would appreciate helpThanks, Shir
Incorrect downstream CI relationships - Database Instances
Hello all,Does anyone know which filter conditions to use in the SN Repport Designer to produce the following report - Incorrect downstream CI relationships for Database Instances. I have attached the screenshot for the report I run.Thank you for you...
How to Activate the flow in flow designer once it is deactivated in servicenow?
unfortunately i was deactivated the one of the flow in flow designer, after that i am not able to activate it. how can i resolve this issue?
Need to redirect to catalog item form when a catalog Item is selected
I have a reference type variable on a record producer referencing sys_cat_item table.What I am looking for is, when any catalog item is selected from the list, it should redirect user to that catalog item formso the user can fill it out then submit t...
Hide title in SOW
HeyI want to hide the title "origin" in SOWI Would appreciate any help. Thanks, Shir
Resolved! Problems with showing variables in Notification triggered by Event, triggered by Scheduled Jobs
Hello guys! As the title says. I have problems with showing variables in the Notificiation body (Message HTML). It just doesn't show anything. I have a Notification that is triggered by an Event, which in turn is triggered by a Scheduled Jobs. Here c...
Create Modal to choose change request type in CSMsame as in Agent workspace
Hi All, We have a requirement to create this model in CSM Workspace which allows user to choose type of Change in Agent Workspace This should be triggered when 'New' button is clicked on Change filters. (List view Action) Seems like we cannot do it ...
Hide options from Select box variable depending on the option selected from previous select box
Hide options from Select box variable depending on the option selected from previous select box My requirement is that i have two select box variables Platform name and work request depending on the selection in variable Platform name, the options in...
create record in new custom table
Hello developers, Can we create a new record for cutom table when we requestor requests/ order now in catalog item by using script? Please provide your suggestions. Thanks!
