Hi Team, Currently we are approving KB articles one by one. Do we have any option to make a approver to approve all the KB articles in one click ? Example : If I have 10 KB articles in pending my approvals, would like to approve all at once. Thank...
How to Create a Report for Mean Time To Resolve (MTTR) for Incident using Performance Analytics?Please help me in this.
Hello friends, I am creating a custom workflow for issuing an asset to end user through catalog item.When the catalog item is submitted the workflow triggers and the request is assigned to "Inventory" group.A Task is created for this group. Once the ...
Hello experts,I am working on converting JSON response to create a CSV file, so i can create a data source record sys_data_source.Please could you help me in either JSON response to converting csv attachment or directly inserting it my staging table....
Hi Team,Could you assist how to restrict "New Incident" for Non ITIL Users. I couldn't find any UI action on this
Hey guys! I have a problem starting a conversation on the virtual agent. When starting the conversation, the virtual agent closes and returns an error. I was taking a look at the application logs and found the following error: What caught my attentio...
Under system Logs > Error, We are receiving this error message. can anyone suggest that what is the cause and what is the solution for this Error. com.glide.db.impex.transformer.TransformerScriptException: onBefore script error.at com.glide.db.impex...
Hi All,I'm having a record producer where I am using 2 checkboxes variables ,for both of them I checked mandatory checkbox.But when I submit the record producer form, even if 1 checkbox is selected then the record is getting submitted. But generally...
Hi everyone, Can I get advice if it would be ok to skip Vancouver and go directly to Washington? What are the pros and cons? Seeking wisdom and best practices. In the past we have always skipped a version without any issues and want to make sure that...
Hi All, I need to split the field message into two lines. textMsg = msg.replace(/\{0\}/g, "Mobile Phone: "+result.mobile_phone1).replace(/\{1\}/g, "Business Phone: "+result.phone);
As soon as you open an incident, it should show number of times,it has reopened in info message via client script in service now
How Can I add a Reject button in My Form widget?
i have integrated the Ms teams chat to ServiceNow, can you please help me on the below question -->chat pop options, when end user initiate the chat, chat invite option is going to the only available single agent only not for the every every agent. ...
Hi All, Once incident is closed survey notification will trigger to user(caller) email, in the same way.As soon as incident is closed survey notification should trigger in msteam (chat bot) for caller. kindly help to configure this setup.
Hello! I have a notification that I do when the assigned to adds a comment, so it should show the last comment he wrote and I need to make a glideRecord maul script for it. I made a function for it, but it doesn't work. Can someone help me write a sc...
