Looking for help understanding the purpose of the Reason field in Change Requests in the Zurich release of ServiceNow. Maybe explaining what we need would help. We need a way to understand why a change request is needed. We are trying to determine ...
Hi All, I have a requirement to create the Report for CMDB application has contract details or not if application has contract details contract has attachment or not. Table1: cmdb_ci_applTable2: u_contractsTable3: sys_attachments.I am trying to creat...
I'm trying to get a list of all successfull und non-successful login attempts over the last 2 years. I thought I could use table sys_user_login_history to get the needed information. But it looks like all data older than 1 month is deleted from it. D...
I am currently stuck on Task 06: Display Audit Results on Compliance Scorecard in the CMDB Health Micro-Certification simulator.Here is what I have already verified and performed:Audits Configuration: Under Compliance > Desired State > Audits, I have...
Hello,Did anyone have presentation on integration between artic wolf and service now
How to add Users to watchlist field in flowdesigner without script or flow variables on the update record action on RITM
When end-users initiate a live chat session from an Employee Slate portal (built using the AI Experience framework), the assigned agent in Workspace finds that Now Assist capabilities—specifically Chat Summarization—fail to trigger or remain unavaila...
Hi, We have enabled Agent Chat on our portal by installing the plugin 'Agent Chat' without deploying virtual agent.We got the requirement to change a number of messages while interacting with the agent. Changed all of them except for below:'Agent has...
i want to add event message in service portal for can you guide me how to add it
I was not able to configure UI_style on platform-analytics the old configuration are not working on platform-analytics, Does platform analytic support UI_styles ?
I’m facing an issue with Now Assist for Virtual Agent. When I enter any query in Virtual Agent, it remains stuck on “Thinking” / “Figuring out next steps” and does not provide any response.I have tried different types of queries, but the behavior is...
I want the option here that I can mark all notification as 'mark all as read' so that it shouldn't be shown here, how this can be done? FYI I don't want to disable it from Conversational Inrerface
Hi team,I have a requirement to auto resolve incident based on short description using "Virtual Agent ( IAR)" . Incident is created via integration user.I am trying to configure IAR but when trying to train the model getting error as "This Auto-Resol...
We are currently working on implementing a system that uses the Now Assist Panel to suggest responses to inquiries while referencing past inquiry records and knowledge base entries.We are currently using the Now Assist Skill Kit to create a custom sk...
Hello ServiceNow Community,I'm exploring a potential use case involving ServiceNow AI Agents (Agentic AI/Virtual Agent) integrated with Microsoft Intune Company Portal and would appreciate feedback from anyone who has implemented something similar.Cu...
