Date and Time is Sending in UTC Time Zone instead of sending in Source Time Zone in Change API

Kumar147
Tera Contributor

‎04-28-2025 10:31 AM

Hello,

I am using Change Management API, while sending date and time from a source instance to target instance Date and Time are going in UTC time zone, even i am using sysparm_input_display_value as true. Is there any way to send the exact values instead of converting within the source instance.

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Robert H
Mega Sage

‎04-28-2025 12:13 PM

Hello @Kumar147 ,

 

I assume you are doing something like this?

GET https://xxx.service-now.com/api/sn_chg_rest/change

 

In that case the API will return three time stamps for each date/time field, where value is the internal time stamp (always UTC), and display_value is the time stamp in the time zone of the user who is querying the API.

RobertH_1-1745867442583.png

If both are the same for you then the user's time zone is set to UTC as well.

 

Regards,

Robert

 

 

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