Hi everyone,I have a basic doubt in ServiceNow.We create fields for tables like Incident, but for Catalog Items we use variables instead of creating fields.Why don’t we create fields for catalog items as well?And why is it not necessary to store vari...
I have created spoke using spoke generator and used open api.In connection I used clientid and secret.I have created connection and credentials and linked to spokeGetting below error on Get oauth tokenOAuth Access or Refresh tokens are not available....
We have observed an issue where, upon closing a parent ticket, not all the child tickets are getting closed. Out of 734 child tickets, only 260 were closed. A popup message appears stating that the time limit has been exceeded, and the remaining tick...
Hello Everyone, I’m working on a story to automatically update the install_status of Configuration Items (CIs) based on the number of days since their last discovery. Specifically, I need to update CIs with the following criteria:If a CI hasn’t been...
Hi, I have a requirement to add some additional information below the submit button on the catalog form on the service portal (see the image) : is it possible to add any information there? If so, could someone suggest a solution how to implement thi...
Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...
Hi All, I wanted to understand how Tier level gets updated when Vendor performs Tiering Assessment. Is there any Business Rule which updates Tier level. Thanks.
I need to change the filter by default of this page, this is Hardware Asset Workspace> Asset estate > Refresh requests I managed myself to find this UX App route of Asset estate, but there's nothing else. Specifically, I need to change this I would ...
I am trying to push a value into a field using a background script. After running the script, it shows that the field was modified, but the value is not updated in the field. Could you please review the code and let me know the solution?it's showing ...
Hello all,I created a role incident_security and added to group and Incident category = 'Security'. When a user creates an incident with Category = 'Security', it should only be available to users with the role 'incident_security'.I created ACL with ...
Hello community, I was experiencing truncation of the email field and, originally, I thought it could be a matter of changing the length of the field, but I since noticed that truncation is happening for emails that are nowhere near the length limit....
Hello community,here i have admin role, so that i can see the ritm variables from Approval form from serviceportalwhen the end user opend approval form, he cant see ritm number and variableshow to fix this?here my requirement is to display ritm numbe...
Hi All, Virtual Agent - AI(Now Assist)When we search with text create incident in virtual agent chat box. create incident link will be shown. when we click on the link it redirects to create incident record producer. once the incident is submitted re...
Hi Community, I have a requirement in Agent/Configurable Workspace:For the ABC group, I want users to see a specific filtered list view by default.They should still be able to modify or remove the filter as needed.Other users should continue to see t...
I am getting an error message when configuring setup topics.
