Need a link on notification sent after RITM creation to give User option to cancel the request

[Priyankamahajan]

On certain condition match we are triggering a flow which is creating a request and after creation of request, we are sending out notification to requestor via Fire event through the same flow. Now the requirement is we need a link or button on that notification to give the user option to cancel the request, so if the user clicks on that link/button, the respective request should be updated to cancelled.

[J Siva]

Hi @Priyankamahajan 
To achieve this, you can either use an inbound email action or direct the user to the portal to cancel the request (if the cancel button is already enabled in the portal). You cannot cancel the request by simply clicking the link on the email. The user must send a reply email (Inbound action) or manually cancel the request in the portal using cancel button.
Regards,
Siva

[Priyankamahajan]

Tried achieving this through API but facing error as below when clicking on link. 

<response>

<error>

<detail>GET method not supported for API</detail>

<message>Method not Supported</message>

</error>

<status>failure</status>

</response>

[Ankur Bawiskar]

@Priyankamahajan 

2 ways for this

1) send email to user and ask user to reply back, inbound action will cancel the RITM

OR

2) take user to the portal and have cancel button there and on click of that cancel the RITM

which approach did you take and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.