report_view ACL error in incident metric report.

[Community Alums]

Hi folks,

We've reports created on incident metric table, It's throwing report_view ACL error when trying to access data.

I've found ACL on metric_instance while debugging.

How is this table related to incident metric table ?

[swathisarang98 · Accepted solution]

Hi @Community Alums ,

Incident metric is a database view which has 3 tables (metric_instance,metric_definition and incident )so if there is a report view acl on metric_instance table it will apply for the Report running on Database view.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[swathisarang98]

@Community Alums , you can create one more report_view acl on metric_instance and add the role itil or the role which user is having and save it. Then the reports will be visible to user.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Community Alums]

@swathisarang98 

thanks for quick response 🙂