The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing

[DreDay3000]

The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hide this button. I have also modified the following system properties and formatter:

set the system property to TRUE: glide.activity.compose.can_post_mandatory_fields
modify system property by adding work_notes to the value field: glide.ui.cmdb_ci_service_discovered_activity.fields
create UI Formatter on sc_task

[RaghavSh]

@DreDay3000 There can be multiple reasons for this.

when you say sc_task are you checking on native UI or any workspace?

If the write access is restricted to worknotes or comments through ACLs or table level access is restricted then also this button disappears.

If you login to personal dev instance , you will see the POST button on sc_task table so this means there is some customisation/configuration on your instance which has hidden this.

To start troubleshooting , check if there is any write/read ACL on worknotes/comments for sc_task table. 

Please mark the answer correct/helpful accordingly.

[DreDay3000]

we dont have any acl that would affect the post button on sc_task...also I can see the field in the form layout shown below. however, it does not show on the form

[Ankur Bawiskar]

@DreDay3000 

any client script or UI policy is making that work_notes mandatory?

if yes then possibly that's removing the POST button

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[RaghavSh]

@DreDay3000 I have seen some ServiceNow KB articles which suggest that making worknotes mandatory using client script/UI policy also affect POST button, check that.

Please mark the answer correct/helpful accordingly.