Select a custom language field in Live Agent Dynamic Translation (Tokyo)

[Yousuf Kamal]

When user chats with Live Agent, OOB Language field is used to detect source language (User's language) and translate to target language (Agent's language).

We have a custom field on sys_user table which stores user's language preference. Can we use this field instead of OOB sys_user language field to dynamically translate with Live Agent?

[Muralidharan BS · Accepted solution]

You can use that field, you have to activate this plugin - com.glide.cs.runtime_language_detection_translation

a new context variable will be created called - 

vaVars.global_requester_session_language

now, at the starting node may be greeting topic if you update like below then users can start with the proffered language

vaVars.global_requester_session_language = vaInputs.user.u_preferred_langugage;

 This is auto switch and start with pref language

Also refer this for more info - https://www.servicenow.com/community/virtual-agent-nlu-articles/real-time-language-switcher-in-virtu...