Hello Community, I hope you're doing well. I'm currently evaluating a Virtual Agent and Service Portal use case and would appreciate insights from the community regarding the feasibility and recommended approach for the following requirement. Scenari...
Hello SN Community, We're new to Virtual Agent and Live Agent and are trying to understand whether we're missing a configuration required for Conversational Analytics. We have active VA usage and some analytics data is populating, but the following w...
Hi Community,Is there a supported way to change the color of the Now Assist (Virtual Agent) launcher icon displayed in the bottom-right corner of Employee Center/ESC? Is this controlled through theming, branding, UI Builder, or CSS customization?Any ...
Hello Community, I hope everyone is doing good! It's been a while since I last posted in the community. I'm currently evaluating a Service Portal and Virtual Agent use case and would appreciate insights from the community regarding the feasibility an...
Hi everyone,I am testing Virtual Agent inactivity timeout in ServiceNow and facing an issue.Requirement:Show a warning after 25 minutes of inactivity and automatically terminate the conversation after 30 minutes.Current configuration:com.glide.cs.idl...
for each response from now assist in VA user can able to give thumbs up & thumbs down feedback.but need to know where those feedback are getting stored and need to display those feedback in the dashboard.
So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it. pic related What am I doing wrong here?
Hello,In this SN Support article KB1160286, it describes a multi-tenant single instance scenario being supported, where we can have multiple MS Teams tenants connected to a single ServiceNow instance... but via a separate "Bot" for each I have been ...
Hi all, I am attempting to turn on the ability for a user to speak a language other than the preferred language set on their HR profile and have the VA switch to that language and continue the conversation in that language, but I am running into a we...
I'm trying to find a way to delete or hide the "X" End Conversation button, because when the consumer clicks this button, it ends up ending the interaction and the status automatically changes to Closed Complete status.Another problem has been the At...
Hi Team,I'm facing an issue with ServiceNow Virtual Agent (Zurich Patch 11M) in the CSM Portal.Behavior observed:I have a Static Choice node with an option like "I'm Done".When the user selects the choice, the flow correctly traverses to the next no...
When attempting to open a topic in the Virtual Agent Designer, the designer fails to load and throws the following error:> Unhandled exception> TypeError: Cannot read property "label" from nullThe topic tab opens in the designer but the canvas remain...
Hello Experts,We have ServiceNow Virtual Agent integrated with Microsoft Teams. In the Service Portal Virtual Agent experience, users have the option to start a new conversation at any time (for example, a "Start New Chat" or end conversation capabil...
I am trying to add logic to a Virtual Agent topic block to handle the case where the end user requests a transfer to a live agent, agents are available, but no agents respond in their given timeline, effectively "timing out" the chat. Here's a screen...
Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...
