Hi all,we installed the Playbooks for Customer Service Management (App id: sn_csm_playbook) plugin and created a custom playbook. We are using it for Cases on the CSM/FSM Configurable Workspace. For admins, everything works fine.For agents (itil & sn...
HiAs many others my company have a lot of workflows related to - mostly - approvals of requested items. I am trying to move to flow designer but I am having a few issues with setting up sequential approvals without updating the requested item. Here i...
We are working with our PKI team to implement integration with keyfactor using the Keyfactor Command Certificate Management store app functionality. https://store.servicenow.com/store/app/28f484bd9710bed03b7e30d71153af9bWe've run into a number of iss...
Hello! I setup ReleaseOps pipeline in our instances and trying to use the Sample On Demand Pipeline to deloy an update set to Prod. The system won't let me using this on demand pipeline because an error message: 'Deployment request moved to draft bec...
I am currently working on investigating if a group is used anywhere in the logic of the flow or workflow. If anyone has a way so i do not actually need to go around one by one through records.thanks
I am converting my workflows to flows and have a question about the best way to set up flow for Order Guides. For example, to onboard a person we need to first create the person in AD and once the person is created, fulfill anything else that may hav...
I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...
When completing a task in a playbook (on the workspace), it shows a "task completed" animation when moving from one task to the other. Is it possible to either hide the animation or extend the duration of how long the animation is visible?
When running a playbook in workspace. There is a status and a priority text at the top of the form.Is it possible to hide/disable this?
Has anyone seen this error before? I am on Zurich patch 5. I have never seen this before the upgrade. Can't find any information anywhere online about how to fix this. I have gone to ServiceNow support also but I'm waiting for them to come back to me...
I need to identify all flows configured with this trigger. I initially reviewed the sys_hub_trigger_instance table and attempted to filter by trigger type, but no relevant records were returned. Are there any other recommended locations or approaches...
My customer has an approval requirement for the Request (sc_request) level of a submitted order guide. There are 4 scenarios:Approval 1 and Approval 2Approval 1 onlyApproval 2 onlyNo approvalScenario 2-4 work as expected. Approval 1 is a single user ...
Hello all,we are integrating SharePoint in ServiceNow by building a Flow that contains Flow Actions from the OOTB SharePoint Spoke.The questions are:What is the allowed file size for the Flow Action "Copy Attachment To Folder"?The official ServiceNow...
I have built a flow designer that copies all the attachments from RITM to task.The catalog item and workflow belongs to a custom scope, I am using the below following three steps to copy attachment:Look up RITM attachment record in sys_attachment tab...
Hi all, I want to trigger based on some conditions i'm using multi row variable so each row has the approver based on the condition it should trigger to that specific approvers. Currently I have created a custom action where i'm getting output as com...