Has anyone run into issues with ServiceNow Basic Flows using If / Else If logic? In the flow I built, the trigger is “When a new incident is created”, and the condition is Category = “Network”, then assign the ticket to the Network group. However, it...
Hi everyone,I am building a Flow in a scoped application in my ServiceNow developer instance (Zurich release).My goal is to trigger a flow when a catalog item request is submitted so that a record can be created in a custom table.While configuring th...
Hello everyone,I am currently learning ServiceNow integrations and trying to build a Jira–ServiceNow integration in my Personal Developer Instance.I created a Scripted REST API in ServiceNow to receive data from Jira, and that part works correctly. N...
I am seeking assistance with configuring a Flow Designer workflow. The goal is to route approval requests to different groups based on the application selected from a catalog item.I have implemented an IF condition, and it successfully routes one spe...
Can someone provide an overview of how a bidirectional integration between ServiceNow and Jira works without using flows, instead leveraging spokes, APIs, and REST messages?
We are migrating from a legacy instance to a new greenfield instance and need to migrate in progress requests with their active flow executions.What are all the tables we need to capture to migrate the full active flow executions?
Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...
I want to create a Report to show the Ticket counts on the Daily basis, but I only have "Created" field which is a Date/Time field and hence the Aggregation couldn't be done on Date only, it considers time as well for each group. Please help me creat...
Pretty sure this has been asked before, and I apologize. I created a simple playbook for HR which should trigger OK. But the tab is not appearing on workspace when the conditions are met. I'm sure that it's a problem with the view / related list. If...
Hi Team, We have a requirement to just load one completed update set from source instance to target instance.I have tried exporting xml and calling the OOB "export to XML" ui action. but didnt work. Could you Please suggest any way to achieve this?
Hello everybody, We are trying to automate AD group creation using Microsoft AD Spoke V2.Before to attemp creation, we want to check if group exists.If group exists, the action "Does group exist?" returns "true" and stops succefully.If group is missi...
SNOW workflow stuck at the approval stage, why workflow is stuck, even though it has been approved.
Hi all,we installed the Playbooks for Customer Service Management (App id: sn_csm_playbook) plugin and created a custom playbook. We are using it for Cases on the CSM/FSM Configurable Workspace. For admins, everything works fine.For agents (itil & sn...
HiAs many others my company have a lot of workflows related to - mostly - approvals of requested items. I am trying to move to flow designer but I am having a few issues with setting up sequential approvals without updating the requested item. Here i...
Hello! I setup ReleaseOps pipeline in our instances and trying to use the Sample On Demand Pipeline to deloy an update set to Prod. The system won't let me using this on demand pipeline because an error message: 'Deployment request moved to draft bec...