Performance Analytics Admin Console

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Performance Analytics Admin Console

    The Performance Analytics Admin Console in ServiceNow offers administrators a centralized platform to manage Core UI Performance Analytics widgets and responsive dashboards. It enables management of analytics content, troubleshooting of errors, viewing of usage statistics, and access to configuration settings and support resources. Note that it does not support Platform Analytics artifacts but focuses on Core UI components.

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    Access and Navigation

    Administrators with the admin or paadmin roles can access the console via Performance Analytics > Admin Console. If Performance Analytics is not enabled, users can find activation guidance through the provided Learn More option.

    Key Features

    • Content Library and Guided Setup: Manage and activate Platform Analytics Solutions plugins and launch guided setup workflows to streamline configuration.
    • Explore and Manage: Quickly identify relationships between dashboards, reports, KPIs, and filters to understand the impact of changes. Dashboards are organized by groups for easy navigation, and KPIs can be accessed via the Analytics Hub for detailed indicator analysis. Dependency Assessment tools help analyze and manage component relationships.
    • Troubleshoot: Utilize diagnostic tools that run on schedule or on demand to identify and resolve errors related to data collection jobs and other Performance Analytics issues. The Troubleshoot panel highlights diagnostic errors and failed jobs, allowing administrators to monitor and address problems promptly.
    • Usage Analytics: Access dashboards that provide statistics on data collection jobs and report usage. The Data Collection Overview dashboard helps track data collection status, which is essential since data collection jobs are not run by default and dashboard widgets require completed data collection to display data. The Reports Usage dashboard offers insights into report consumption.
    • Advanced Configuration: Provides quick access to settings such as Performance Analytics properties, Reporting properties, and Responsive dashboard properties to tailor the analytics environment.
    • Help and Resources: Easily reach community forums, official documentation, and video tutorials on the ServiceNow YouTube channel for additional learning and support.

    From a single console, administrators can manage Platform Analytics Solution content, manage Performance Analytics widgets and dashboards, diagnose and resolve errors, view usage analytics, modify configuration settings and access ServiceNow help.

    Important:
    This admin console does not support Platform Analytics artifacts. It shows information only for Core UI Performance Analytics widgets and responsive dashboards.

    Users with the admin or pa_admin roles can navigate to Performance Analytics > Admin Console. If Performance Analytics is not enabled, click Learn More for information about activating it.

    Performance analytics administration console layout
    Red number 1 indicating the Content Library tile in the Admin console layoutContent Library
    Guided Setup for the Platform Analytics Solutions.
    Click Plugin List to show a list of available system plugins for inactive Platform Analytics Solutions.
    Note:
    You must have the admin role to see the list of plugins.

    Click Guided Setup to launch guided setup for Platform Analytics Solutions.

    Red number 2 indicating the Content Library tile in the Admin console layoutExplore and Manage

    A single place where you can quickly identify and manage the relationships between your Performance Analytics elements and gauge the impact of change. For example, you can identify all the reports, indicators, and interactive filters in a dashboard group that are affected if you change a field name.

    Click Dashboards to explore all of the dashboards in your instance sorted by group. Expand the group to view the individual dashboards.

    Click KPIs to open the Analytics Hub, where you see an exploratory view of your indicators.

    Use Dependency Assessment to view, analyze, and manage your Performance Analytics components.

    Red number 3 indicating the Troubleshoot tile in the Admin console layoutTroubleshoot
    The Troubleshoot panel enables you to utilize diagnostics delivered by the ServiceNow application to investigate tests that result in an Error warning and failed data collection jobs. Out-of-the-box diagnostics run on a schedule, but can also be executed on demand. The Scheduled Data Collection list filters out jobs that are run only once and jobs that are run only on demand.
    Note:
    If either of the numbers on the Troubleshoot card are greater than 0, there may be something wrong with your Performance Analytics implementation.
    • Click Diagnostic Errors to view the Diagnostic Executions list, a summary of how many diagnostic tests were run, and how many issues were found. Use the State field to track which issues have been resolved. For more information on diagnostic executions, see Analytics Diagnostics.
    • Click Failed Jobs to view the Scheduled Data Collection list. A failed job is a scheduled job for which the latest complete run is in the state collected_error. For more information on data collection, see Performance Analytics data collection and cleanup.
    Red number 4 indicating the Usage tile in the Admin console layoutUsage
    Dashboards with statistics about data collection jobs and report usage.
    • Use the Data Collection Overview dashboard to track and manage data collection. Note that data collection jobs are not run by default. dashboard widgets do not show data until you run the associated data collection jobs. For more information, see Performance Analytics data collection and cleanup.
    • Use the Reports Usage dashboard to track and manage report usage. For more information, see Report statistics.
    Red number 5 indicating the Advanced Configuration tile in the Admin console layoutAdvanced Configuration
    Quick links to advanced configuration settings.
    Red number 6 indicating the Help tile in the Admin console layoutHelp
    The community, product documentation, and the video tutorials on the ServiceNow YouTube channel provide additional insights into Performance Analytics functionality.