Generate or export dashboards and data visualizations in the Now Assist panel

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Generate or export dashboards and data visualizations in the Now Assist panel

    The Now Assist panel in ServiceNow Yokohama release enables customers to generate and export Platform Analytics dashboards and data visualizations through conversational interactions. Users can request specific data insights, such as the number of open incidents, and receive visualizations like single-score charts directly within the panel. These visualizations can then be exported as PDF files or scheduled for export without leaving the Now Assist interface.

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    This feature leverages AI to streamline data analysis and reporting, making it easier and faster for users to access and share key metrics conversationally.

    Key Features

    • Conversational Data Visualization: Generate visual data representations by simply asking for them in natural language within the Now Assist panel.
    • Dashboard Integration: Add generated visualizations directly to editable dashboards for ongoing use and monitoring.
    • Export Capabilities: Export or schedule exports of dashboards and visualizations as PDF files through AI-driven commands, bypassing the traditional Platform Analytics UI.
    • Configuration: Skills for generating and exporting analytics artifacts must be enabled on the instance to activate these capabilities.
    • Data Collection & Privacy: The application collects inputs, outputs, and related data to improve ServiceNow AI models, with options for customers to opt out of data collection. Data may be processed in different data center regions or cloud providers in compliance with ServiceNow policies.
    • AI Limitations & Use Policy: AI-generated outputs may not always be fully accurate or appropriate; human oversight is required, especially in sensitive areas. Customers must adhere to ServiceNow’s AI Acceptable Use Policy.
    • Availability Considerations: Some AI features may be unavailable in certain regions, regulated markets, or restrictive environments such as FedRAMP or self-hosted instances.

    Practical Benefits for ServiceNow Customers

    • Quickly obtain visual insights from conversational queries without navigating complex analytics interfaces.
    • Enhance reporting efficiency by exporting visualizations directly from chat interactions.
    • Seamlessly integrate AI-generated visualizations into existing dashboards for consolidated monitoring.
    • Maintain control over data privacy with opt-out options and transparency about data processing.
    • Stay informed about feature availability relative to geographic or regulatory constraints.

    Next Steps

    • Enable the relevant Now Assist skills on your instance to start generating and exporting visualizations conversationally.
    • Test AI-generated outputs carefully and apply human oversight to validate results before making decisions.
    • Review ServiceNow’s AI Acceptable Use Policy to ensure compliance.
    • Monitor updates for model provider availability and feature support in your region or environment.

    Generate and export Platform Analytics artifacts from conversational interactions. For example, ask for information about the number of open incidents and get a single-score data visualization. Then export that visualization as a PDF file, all in the Now Assist panel.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.