Root cause analysis task

Create root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.

Before you begin

Role required: Quality Issue Management Admin or product non-conformance submitter (sn_mfg_qm.product_non_conformance_submitter)

Procedure

1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Root Cause Analysis Task.
2. Select New.
3. On the Root Cause Analysis Task form, fill in the fields.
   For a description of the field values, see Root cause analysis task form.
4. Select Save.
5. Optional: Select Discuss.
   The Start a Sidebar discussion window is displayed.

   For more information on the sidebar discussion window, see Create a Sidebar discussion for a record.

6. Select Save.

• Task cause associations
  Create the task cause for the root cause analysis of the product non-conformance.

Related reference

• Notes form
• Resolution information form