Repair claims

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.

    Figure 1. Repair claim workflow
    1. Initiate claim: The dealer initiates the warranty or recall claim.
    2. Search serial number: Dealer can search the claim details based on the serial number.
    3. Enter claim job details: The dealer enters the job details in the dealer portal.
    4. Enter parts and labor, misc services, attachments: The dealer enters the labor code and parts in the dealer portal.
    5. Submit claim: The dealer submits the claims request to the OEM.
    6. Review claim: OEM reviews the claims request submitted by the dealer.
    7. Approve claim: OEM reviews the claims and either approves, rejects, partially approves, or sends back the claim.
    8. Generate expense line: The claims agent processes the expense line and is generated only for approved or partially approved claims.