Create a Product non-conformance

  • Release version: Zurich
  • Updated January 6, 2026
  • 1 minute to read

    • Create a non-conformance case for the products that have issue.

    Before you begin

    Role required: Quality Issue Management Admin or product non-conformance submitter (sn_mfg_qm.product_non_conformance_submitter)

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case.
    2. Select New.
    3. On the Product Non-conformance Case form, fill in the fields.
      For a description of the field values, see Product non-conformance case form.
    4. Select Save.
      Note:
      If there are multiple non-conformance for a particular Complaint type, then the resolver can Create Product quality investigation.