Task SLA

  • Release version: Zurich
  • Updated January 6, 2026
  • 1 minute to read

    • Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.

    Before you begin

    Role required: Quality Issue Management Admin or product non-conformance submitter (sn_mfg_qm.product_non_conformance_submitter)

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Task SLAs.
    2. Select New.
      For detailed information on Task SLA, refer Create an SLA definition.