Product non-conformance case form

  • Release version: Zurich
  • Updated January 6, 2026
  • 1 minute to read

    • Product non-conformance form enables you to add the case details.

    Table 1. Product non-conformance case form fields
    Field Description
    Number Product non-conformance case task number is automatically generated. The number starts with PNCC and incremented for every new report.
    Issue severity Choose the severity of the non-conformance case from the options:
    • Critical
    • Major
    • Moderate
    • Minor
    Priority Choose the priority of the non-conformance case.
    Install Base Select the install base item that has the issue.
    Asset Select the impacted asset.
    State Choose the state of the non-conformance case.
    • Draft
    • New
    • In progress
    • Closed complete
    • Closed canceled
    • Closed incomplete
    Complaint type Choose the complaint type.
    • Product
    • Location
    • Service
    • Delivery
    • Warranty
    • Installation
    Issue type Choose the category of the non-conformance case, which helps classify the nature of the issue for accurate tracking and resolution.
    • Design
    • Process
    • Supplier
    • Material
    • Logistics
    • Documentation
    Total estimated cost Enter the total estimated cost of the non-conformance case.
    Total actual cost Enter the total actual cost of the non-conformance case.
    Assignment group Organizational units or teams responsible for handling specific tasks, cases, or issues.
    Assigned to User to whom the non-conformance case has been assigned.
    Required product quality investigation If you select this option, Product quality investigation is displayed.
    Product quality investigation Select the product quality investigation.
    Short description Enter a short description on the non-conformance case.
    Complaint details Enter the complaint details, if any.
    Issue definition
    What Description of the problem or incident in clear, concise terms.
    Where Location of the issue.
    Who Individuals or teams involved in the issue or affected by it.
    When Timeline of the issue: When it was first detected, when it occurred, and the duration of its impact.
    Why Underlying causes of the issue.
    How Details of how the issue occurred and how it was resolved.
    How much Details of how many cases are there and what is the scale of impact.