Using order operations applications

Learn how to use order operations applications.

Manage cases

Case management provides a structured and efficient approach to handling a wide variety of service requests, incidents, and inquiries. It encompasses the processes and tools used to manage individual cases from initiation through resolution, ensuring that service delivery is consistent, timely, and aligned with organizational goals.

• Using Lead-to-Cash Process Management
  Sales process managers can use Lead-to-Cash Process Management to create sales process records and monitor and track sales processes through a consolidated dashboard.

Related concepts

• Configuring the order operations applications

Related reference

• Order operations