Now Assist for Configure, Price, Quote (CPQ)

  • Release version: Zurich
  • Updated January 22, 2026
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Configure, Price, Quote (CPQ)

    The ServiceNow Now Assist for Configure, Price, Quote (CPQ) application leverages generative AI to streamline and enhance the quote creation process. It reduces manual effort, improves consistency, and enables faster, more accurate quoting by summarizing quotes and highlighting key information such as products, pricing, and terms. This helps your sales and service teams deliver precise quotes efficiently.

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    Key Features

    • Generative AI Integration: Uses AI-driven skills within CSM Configurable Workspace and Business Portal to assist agents in quote management.
    • Quote Summarization: Provides immediate visibility into essential quote details, reducing errors and accelerating workflows.
    • Flexible Use: Supports use by agents within workflows or as standalone agents to automate specific tasks related to CPQ.

    Important Considerations

    • Availability Restrictions: Some AI model providers and features may be unavailable based on geographic location, regulatory environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers), or self-hosted environments. Customers should review ServiceNow knowledge base articles for current availability.
    • AI Limitations: As AI predictions are based on data patterns, outputs may not always be fully accurate or appropriate. Customers are responsible for validating AI-generated content, especially in sensitive or high-impact domains such as healthcare, finance, or legal.
    • Data Processing and Privacy: Usage involves transferring data from customer instances to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure), handled under ServiceNow’s compliance policies. Customers can opt out of data collection if desired.
    • Compliance: Customers must adhere to ServiceNow’s AI Acceptable Use Policy when deploying this application.

    Getting Started and Support

    • Configure the application to enable generative AI skills for agents in your environment.
    • Leverage AI capabilities to improve quote accuracy and speed.
    • Access resources such as the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service for troubleshooting and support.

    Use the ServiceNow® Now Assist for Configure, Price, Quote (CPQ) application to reduce manual effort, improve consistency, and support faster, more accurate quote creation.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.