Create order entries manually during the asynchronous order processing

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Skip the scheduled job and create order entries manually in the Order Management application for asynchronous order requests.

    Before you begin

    Role required: admin

    About this task

    Before you can create the order entries in the customer order table, all these records are staged in the Inbound Queue [sn_tmt_core_inbound_queue] table. This table helps you to store and manage your order requests during the asynchronous processing of orders.

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. Select the List icon .
    3. Navigate Inbound Queue Requests > All.
      The following table describes the details displayed on the list view.
      Table 1. Order Record form
      Field Description
      Record ID System-generated ID of the target table.
      State State of the record in the Inbound Queue.
      New
      The order records are created.
      In Progress
      When the scheduler picks the orders and generates a system ID.
      Completed
      The scheduler has successfully created the customer order record from the Inbound Queue table.
      Error
      If the scheduler doesn't successfully create the customer order record.
      External ID External ID of the order from the Configure, Price, and Quote (CPQ) system.
      Status Code HTTP status codes. If the target record is created successfully, it displays 2xx or 4xx.
      201
      If the target record is successfully created.
      202
      If the record in the Inbound Queue table is successfully created.
      400
      If the target record isn’t created due to any error.
      Resource Information about which caller created the record in the inbound queue table​.
      Error message (Optional) Error message that is returned for an exception​.
      Payload Payload that was received via an API​.
      System ID Cluster node ID.
      Reference table Name of the target table.
    4. Select a record using which you want to create an order.
    5. On the Inbound Queue page, select Create Order.
      An order is created in the New state and can be viewed by navigating to Customer Orders > All.

    What to do next

    Approve orders in Order Management