ERP Customization Mining (ERP-CM)

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of ERP Customization Mining (ERP-CM)

    ERP Customization Mining (ERP-CM) is a ServiceNow product designed to help Solution Integration consultants identify customized code within legacy ERP systems, such as SAP. It evaluates and ranks application candidates for replatforming onto the ServiceNow AI Platform, enabling faster modernization and orchestration of legacy code.

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    ERP-CM works alongside ERP Canvas as part of the App Engine for ERP suite, allowing organizations to build new applications on the ServiceNow AI Platform using data from their existing ERP systems. This replatforming improves application performance, security, and reduces maintenance effort by shifting legacy customizations to new, modern apps without requiring deep knowledge of the legacy systems.

    Key Features

    • Automated scanning of legacy ERP system code to find suitable candidates for migration.
    • Ranking of replatforming candidates to prioritize modernization efforts.
    • Integration with ERP Canvas to complement legacy ERP processes and underserved integrations.
    • Facilitates innovation on top of existing ERP systems by abstracting legacy code complexities.
    • Reduces workload for database administrators and developers by eliminating manual creation of database views or endpoints in the legacy system.

    Practical Use and Benefits for ServiceNow Customers

    By using ERP-CM, ServiceNow customers can:

    • Accelerate the migration of customized ERP functionalities to the ServiceNow AI Platform, improving agility and system security.
    • Leverage existing ERP data efficiently to build modern applications without extensive legacy system expertise.
    • Free internal resources from tedious maintenance tasks to focus on higher-value projects like migration and innovation.
    • Gain access to structured training and learning resources, including overviews, configuration guides, and component references, to maximize ERP-CM adoption and effectiveness.

    Getting Started

    To use ERP-CM, customers must download and install the application from the ServiceNow Store. Clearing the local cache may be necessary for the app to appear on their instance. Comprehensive learning materials and release notes are available through ServiceNow University and the ServiceNow Store to assist with installation, configuration, and operational use.

    The ServiceNow® ERP Customization Mining (ERP-CM) product enables Solution Integration consultants to find application candidates with customized code in their ERP (Enterprise Resource Planning) system. ERP-CM ranks the candidate suitability for replatforming onto the ServiceNow AI Platform.

    ERP Canvas and ERP Customization Mining (ERP-CM) are App Engine for ERP products of ServiceNow. They help organizations modernize and orchestrate legacy code, complimenting processes and integrations that are underserved with the existing system of record, such as SAP. Together, ERP Canvas and ERP-CM make it faster and easier for you to build applications on the ServiceNow AI Platform using data from a legacy ERP system.

    Replatforming is the process of scanning legacy ERP system code to find potential candidates to move onto your ServiceNow AI Platform instance as new apps. You can use data from the ERP system as a source for apps built on the ServiceNow AI Platform, improving performance, enhancing security, and reducing maintenance.

    The replatforming of legacy code enables innovation on top of the system of record without knowledge of the legacy system. Database administrators and developers are then relieved of time-consuming efforts to create database views or endpoints in the system of record, freeing them to work on other projects, such as migration.

    Note:
    For information about new and updated features in the Yokohama release, see ERP Customization Mining release notes.
    Figure 1. ERP Customization Mining and App Engine for ERP
    ERP Customization Mining diagnoses your ERP system to identify customizations and recommend next steps in replatforming the apps to the ServiceNow AI Platform.

    Learning resources for ERP Customization Mining

    Learn more about ERP Customization Mining ServiceNow resources
    ERP Customization Mining has a number of training and learning resources for you to get started. (Some of these resources require logging in to the ServiceNow University site.)

    Partner Essentials: Clean Core for App Engine

    ERP Customization Mining Overview

    App Engine for ERP Fundamentals

    Get to a clean ERP core with ServiceNow ERP Customization Mining

    Request ERP Customization Mining on the store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Before you can use ERP-CM, you must first download ERP-CM from the ServiceNow Store. After you have completed the download, you may need to clear your local cache before ERP-CM appears on your instance.

    After you download ERP-CM, install it on your instance. For more information, see Install ERP Customization Mining.